Created: October 17, 2022

My Apple ID has been locked due to multiple invalid log-ins

Does not remember the password. Sent the instructions for iforgot.apple.com
Last Edit: November 23, 2022
Daniel Moore
Daniel Moore Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Customer Reply
*****
Daniel Moore
Daniel Moore Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Friday past I rec’d a notice from Microsoft Team that new security info was added to my account & was asked to verify same. The new acct. was *****@hotmail.com. Since I changed my Microsoft account password last nite, with your help, does that mean this email is still there? Sorry for the inane question, but am very new at this. Thank you for your patience.
Daniel Moore
Daniel Moore Tech Expert & Writer
Can you please clarify this question: "Since I changed my Microsoft account password last nite, with your help, does that mean this email is still there?"?
What do you mean by "there" ?
Customer Reply
Is the person who owns this email is actually on my Microsoft acct at present. It as added last week to my Microsoft security.
Daniel Moore
Daniel Moore Tech Expert & Writer
Do you see that email anywhere in your account settings?
Customer Reply
Nope. Just mine, plus tel #, etc.
Daniel Moore
Daniel Moore Tech Expert & Writer
Then everything should be OK. Just re-check your aliases and other settings like recovery emails etc. And remove everything you do not recognize
Customer Reply
But, how can any person just add their info to someone else’s microsoft acct?
Daniel Moore
Daniel Moore Tech Expert & Writer
No, of course not!
That means that your account was compromised somehow and someone got access to it
Customer Reply
Oh my. So, since my passwords were changed last night, does that mean that person is no longer able to access my acct?
Daniel Moore
Daniel Moore Tech Expert & Writer
Yes
That means that your account is safe now. But be sure that you have good protection like 2-factor authentication turned on
Customer Reply
Should I log out of all sites, including fb, etc., when not using them?
Daniel Moore
Daniel Moore Tech Expert & Writer
That is not necessary. Just use the Internet safely. Do not click on suspicious links etc.
Customer Reply
Thank you! You are a credit to your crew. Thank you too, for your patience.
Daniel Moore
Daniel Moore Tech Expert & Writer
You are welcome!