Updated: April 05, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

My Apple ID has been locked due to multiple invalid log-ins

Does not remember the password. Sent the instructions for iforgot.apple.com

Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer Replay


Nice to meet you, *****!

Customer Replay

Friday past I rec’d a notice from Microsoft Team that new security info was added to my account & was asked to verify same. The new acct. was *****@hotmail.com. Since I changed my Microsoft account password last nite, with your help, does that mean this email is still there? Sorry for the inane question, but am very new at this. Thank you for your patience.

Can you please clarify this question: "Since I changed my Microsoft account password last nite, with your help, does that mean this email is still there?"?
What do you mean by "there" ?

Customer Replay

Is the person who owns this email is actually on my Microsoft acct at present. It as added last week to my Microsoft security.

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Do you see that email anywhere in your account settings?

Customer Replay

Nope. Just mine, plus tel #, etc.

Then everything should be OK. Just re-check your aliases and other settings like recovery emails etc. And remove everything you do not recognize

Customer Replay

But, how can any person just add their info to someone else’s microsoft acct?

No, of course not!
That means that your account was compromised somehow and someone got access to it

Customer Replay

Oh my. So, since my passwords were changed last night, does that mean that person is no longer able to access my acct?

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That means that your account is safe now. But be sure that you have good protection like 2-factor authentication turned on

Customer Replay

Should I log out of all sites, including fb, etc., when not using them?

That is not necessary. Just use the Internet safely. Do not click on suspicious links etc.

Customer Replay

Thank you! You are a credit to your crew. Thank you too, for your patience.

You are welcome!

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