Updated: May 25, 2023
118 Views
Was it helpful?
author
by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

My afterpay keeps closing, can't get it to load

Short summary:

Step 1: Clear the app cache

  • Open the settings on your device.
  • Go to "Apps" or "Applications."
  • Locate and select the "Afterpay" app.
  • Tap on "Clear cache" to clear the app's cache.

Step 2: Restart your device

  • Completely shut down your phone.
  • Turn it back on after a few seconds to perform a restart.

Step 3: Update the Afterpay app

  • Open the Google Play Store app on your device.
  • In the search bar, type "Afterpay" and search for the app.
  • If an "Update" button is available, click on it to update the app to the latest version.

Step 4: Log out and log back into your Google Play account

  • Open the Afterpay app.
  • Access the settings or account section of the app.
  • Find the option to log out of your Google Play account.
  • Log back in to your Google Play account within the Afterpay app.

Step 5: Check your internet connection

  • Ensure that your phone is connected to a stable Wi-Fi network.

Step 6: Try switching to mobile data

  • If possible, switch to your mobile data network instead of Wi-Fi.
  • Attempt to open the Afterpay app and see if it works.

Step 7: Test in a browser

  • Open a web browser on your device.
  • Visit the Afterpay website by following this link: https://portal.afterpay.com/au/login-email
  • Log in to your Afterpay account through the browser and check if everything is working fine.
author

Hello, thank you for using Howly.
Have you tried to access Afterpay from another device?

image

Customer Replay

No , don't have another device

author

Are you using an app?

Customer Replay

Yes, I have uninstalled the app and reinstalled it but it won't let me get into it, it opens up and then shuts down

author

Can you please tell me if you get any error messages?

Customer Replay

No, no error messages

banner 3
author
Top answer

Let's try to clear the app cache.
Please open settings on your device >>> Apps >>> Afterpay >>> Clear cache.

Customer Replay

Ok I have done that
It still won't load

author

Have you tried to restart your device?

Customer Replay

I restart every day

author

And the app is still not working?

Customer Replay

No

banner 6
author

I mean to shut off the phone and turn it on back.

Customer Replay

Sorry, I turn the phone off every night

author

Make sure that your Afterpay app is updated to the latest version.

Customer Replay

Okay, I will try that, how do I do that

author

Please go to the Google Play app and type in the search bar "Afterpay". If there is a button "Update" - click on it.

Customer Replay

Ok
No update

banner 9
author

I see, thanks!

Customer Replay

I have updated the app and uninstalled and reinstalled but it won't load

author

I see.
At this point, have you tried to log out of your Google play account, log back in and reload the app?

Customer Replay

No

author

Please, try.

Customer Replay

Ok
Nothing is working

author

Got it
Did you manage to log out?

Customer Replay

Yes

author

Have logged in back?

Customer Replay

Yes

author

Got it
Is your phone connected to the Wi-fi?

Customer Replay

Yes

author

Can I ask you to switch to the cell network and try to open the afterpay, please?

Customer Replay

I tried that yesterday and it didn't work, where I live I can't connect to cell network, I was out yesterday and it still didn't work, I live in the middle of a rainforest, so we only have the internet

author

Understood
Thanks for explanations
Do you use any VPN services?

Customer Replay

No
VPN, sorry what is that

author

The app to change your IP address and location

Customer Replay

No
When I am home I use internet when I am out I use mobile data, my phone is prepaid

author

You are unable to switch to mobile data, right?

Customer Replay

That is right, it only works when I go out, without the internet I can't use the mobile data
No, I just can't use the mobile data, only the internet

author

Understood

Customer Replay

Mobile data only works when I go to town which is 2 hour's away

author

Thanks for explanations
Have you tried to log in to the afterparty in the browser version?

Customer Replay

What u mean browser version

author

I mean not in the app

Customer Replay

Not sure how to do that

author
Top answer

Please follow this link and try to log in - https://portal.afterpay.com/au/login-email

Customer Replay

That worked

author

Great
Is everything working fine in a browser?

Customer Replay

the app still won't work, I can access it through the browser, thanks for all your help πŸ™

https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/04f009c0-b2dc-43cf-8ceb-410d5a1eb100/width=80
Our expert Dmytro is online and ready to resolve your issues
861 resolved issues
Share on:
Copy to clipbord
Was it helpful?

Get answers until you're satisfied

/images/experts/tech/DannisK.webp
/images/experts/tech/StacyS.webp
/images/experts/tech/BorisP.webp

14 verified experts are online now

Artie K.

Expert's Assistant

Artie K.

Welcome! How can I help you with your question?

Ask your question here

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info