Step 1: Clear the app cache
Step 2: Restart your device
Step 3: Update the Afterpay app
Step 4: Log out and log back into your Google Play account
Step 5: Check your internet connection
Step 6: Try switching to mobile data
Step 7: Test in a browser
Hello, thank you for using Howly.
Have you tried to access Afterpay from another device?
No , don't have another device
Are you using an app?
Yes, I have uninstalled the app and reinstalled it but it won't let me get into it, it opens up and then shuts down
Can you please tell me if you get any error messages?
No, no error messages
Let's try to clear the app cache.
Please open settings on your device >>> Apps >>> Afterpay >>> Clear cache.
Ok I have done that
It still won't load
Have you tried to restart your device?
I restart every day
And the app is still not working?
No
I mean to shut off the phone and turn it on back.
Sorry, I turn the phone off every night
Make sure that your Afterpay app is updated to the latest version.
Okay, I will try that, how do I do that
Please go to the Google Play app and type in the search bar "Afterpay". If there is a button "Update" - click on it.
Ok
No update
I see, thanks!
I have updated the app and uninstalled and reinstalled but it won't load
I see.
At this point, have you tried to log out of your Google play account, log back in and reload the app?
No
Please, try.
Ok
Nothing is working
Got it
Did you manage to log out?
Yes
Have logged in back?
Yes
Got it
Is your phone connected to the Wi-fi?
Yes
Can I ask you to switch to the cell network and try to open the afterpay, please?
I tried that yesterday and it didn't work, where I live I can't connect to cell network, I was out yesterday and it still didn't work, I live in the middle of a rainforest, so we only have the internet
Understood
Thanks for explanations
Do you use any VPN services?
No
VPN, sorry what is that
The app to change your IP address and location
No
When I am home I use internet when I am out I use mobile data, my phone is prepaid
You are unable to switch to mobile data, right?
That is right, it only works when I go out, without the internet I can't use the mobile data
No, I just can't use the mobile data, only the internet
Understood
Mobile data only works when I go to town which is 2 hour's away
Thanks for explanations
Have you tried to log in to the afterparty in the browser version?
What u mean browser version
I mean not in the app
Not sure how to do that
Please follow this link and try to log in - https://portal.afterpay.com/au/login-email
That worked
Great
Is everything working fine in a browser?
the app still won't work, I can access it through the browser, thanks for all your help π
14 verified experts are online now
What about starting a discussion? Be the first to share your thoughts!