Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
How may I assist?
I was doing a firmware update, downloaded and extracted the necessary files. Also printed the instruction sheet. Following the steps I connected the USB drive to the unit. The "updated data" message appeared on the screen and I oroceeded as per the instructions. The screen immediately went black, so I waited about 5 or 6 minutes, nothing happened. So, as per the instructions, I removed and reinserted the drive Still no response. As of now, the unit is still not functioning. Only the small blue LEDs on the left side of the screen come on. Any ideas? This unit has been trouble free since I purchased it.
Let's try resetting it: locate the reset button on the unit. This is usually located behind the faceplate. Once you've found the reset button, press and hold it for about five seconds. After a few seconds, you should see the message “RESET” appear on the display of your stereo
Take your time
Blur LEDs go outshine button pressed, but nothing on the screen after 5 seconds
My typing sucks, sorry
Keep holding it until image appears
Naah, you all good, *****, don't worry
20 sec nothing
Are you holding a reset or a power button?
Reset. Very bottom left side of screen. Using a pencil tip to hold it in. Felt it click
Got you, give me a moment, you can stop holding the button
If it matters. I owned and was the tech at a small electronic repair shop from 1999 to 2001.
Alright, found a solution, this going to sound odd though
At this point....
Get another flash drive, download the update on the flash drive and try using it, *****
Ok wanna wait? Won't take long
Sure thing, take your time
Ok. Extracted it to an older usb flash drive. Next?
Plug it in and start the car
Says updating... woo hoo!
Glad to help, *****:)
Next update mcu
Yes, yes yes!!
Can I send a one time tip for you?
Quite an obscure bug you got with that unit XD
Naah, you are good, no need for a tip
Seems it need a 2.0 usb drive to work
It's asking for another updated data. Shouldi do ARM again?
It wouldn't hurt, just if it happens again try doing the same thing we did right now, there's some bug in their software which stops the update and the screen blacks-out
Why not? But you got it working again. I'm on the road a fair bit and my stereo is my best friend. I have my iPod, a usb, Sirius XM all connected
Redoing MCU. That should be it.
Apparently they need to be done in order, eh?
Yeah, it's better to do it in order
Ok reboot done 🤞
Gotta redo, time, etc, but I can live with that. Thanks, you're a life saver
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No, you saved my life once, I can't ask for more
Hehe, as you wish
You have a great day. Take the rest of the day off. Tell em ***** said so
Aight, I will, cheers:)
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