Created: October 29, 2022

KW-M560BT stereo doesn’t work after the update

Last Edit: November 14, 2022
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Nice to meet you, *****!
How may I assist?
Customer Reply
I was doing a firmware update, downloaded and extracted the necessary files. Also printed the instruction sheet. Following the steps I connected the USB drive to the unit. The "updated data" message appeared on the screen and I oroceeded as per the instructions. The screen immediately went black, so I waited about 5 or 6 minutes, nothing happened. So, as per the instructions, I removed and reinserted the drive Still no response. As of now, the unit is still not functioning. Only the small blue LEDs on the left side of the screen come on. Any ideas? This unit has been trouble free since I purchased it.
Jvckenwood kw-m560bt
KW-M560BT
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Let's try resetting it: locate the reset button on the unit. This is usually located behind the faceplate. Once you've found the reset button, press and hold it for about five seconds. After a few seconds, you should see the message “RESET” appear on the display of your stereo
Customer Reply
Ok
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Take your time
Customer Reply
Blur LEDs go outshine button pressed, but nothing on the screen after 5 seconds
My typing sucks, sorry
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Keep holding it until image appears
Naah, you all good, *****, don't worry
Customer Reply
Ok
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
🙂
Customer Reply
20 sec nothing
Still nothing
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Are you holding a reset or a power button?
Customer Reply
Reset. Very bottom left side of screen. Using a pencil tip to hold it in. Felt it click
Still holding
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Got you, give me a moment, you can stop holding the button
Customer Reply
Thanks
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
🙂
Customer Reply
If it matters. I owned and was the tech at a small electronic repair shop from 1999 to 2001.
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Alright, found a solution, this going to sound odd though
Customer Reply
At this point....
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Get another flash drive, download the update on the flash drive and try using it, *****
Customer Reply
Ok wanna wait? Won't take long
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Sure thing, take your time
Customer Reply
Ok. Extracted it to an older usb flash drive. Next?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Plug it in and start the car
Customer Reply
Ok
Says updating... woo hoo!
Rebooting
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Glad to help, *****:)
Customer Reply
Next update mcu
Yes, yes yes!!
Can I send a one time tip for you?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Quite an obscure bug you got with that unit XD
Naah, you are good, no need for a tip
Customer Reply
Seems it need a 2.0 usb drive to work
It's asking for another updated data. Shouldi do ARM again?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
It wouldn't hurt, just if it happens again try doing the same thing we did right now, there's some bug in their software which stops the update and the screen blacks-out
Customer Reply
Why not? But you got it working again. I'm on the road a fair bit and my stereo is my best friend. I have my iPod, a usb, Sirius XM all connected
Redoing MCU. That should be it.
Apparently they need to be done in order, eh?
Rebooting
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Yeah, it's better to do it in order
Customer Reply
Ok reboot done 🤞
Gotta redo, time, etc, but I can live with that. Thanks, you're a life saver
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No, you saved my life once, I can't ask for more
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Hehe, as you wish
Customer Reply
You have a great day. Take the rest of the day off. Tell em ***** said so
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Aight, I will, cheers:)
Customer Reply
Take care
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
Thanks!
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
🙂