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IPad won’t open or close
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please tell me when did you notice that issue, *****?
about an hour ago
So you are not able to restart it, *****?
no
Have you tried?
many times.
Ok
Which iPad do you have?
I don’t know. I can probably check on my phone?
Please try
Air 3
Got that
Did it have some damages?
no
What were you doing the moment it frozen?
i picked it up to use
So it frozen while you were not using it, correct?
yes
Can you tell me if you restarted that in this way:
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
it goes black
I see
the apple came on
Good
voila - it opened
Great!!!!
Is there anything else I can do for you today?
no - THANKS!!!
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