Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you please tell me when did you notice that issue, *****?
Can you please tell me when did you notice that issue, *****?
Customer Reply
about an hour ago
So you are not able to restart it, *****?
Customer Reply
no
Have you tried?
Customer Reply
many times.
Ok
Which iPad do you have?
Which iPad do you have?
Customer Reply
I don’t know. I can probably check on my phone?
Please try
Customer Reply
Air 3
Got that
Did it have some damages?
Did it have some damages?
Customer Reply
no
What were you doing the moment it frozen?
Customer Reply
i picked it up to use
So it frozen while you were not using it, correct?
Customer Reply
yes
Can you tell me if you restarted that in this way:
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
Customer Reply
it goes black
I see
Customer Reply
the apple came on
Good
Customer Reply
voila - it opened
Great!!!!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
no - THANKS!!!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
We are available 24/7, you can refer your questions anytime.
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