Updated: March 26, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

IPad won’t open or close

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Can you please tell me when did you notice that issue, *****?

Customer Replay

about an hour ago

author

So you are not able to restart it, *****?

Customer Replay

no

banner 3
author

Have you tried?

Customer Replay

many times.

author

Ok
Which iPad do you have?

Customer Replay

I don’t know. I can probably check on my phone?

author

Please try

Customer Replay

Air 3

image

banner 6
author


Got that
Did it have some damages?

Customer Replay

no

author

What were you doing the moment it frozen?

Customer Replay

i picked it up to use

author

So it frozen while you were not using it, correct?

Customer Replay

yes

banner 9
author

Can you tell me if you restarted that in this way:
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

Customer Replay

it goes black

Customer Replay

the apple came on

Customer Replay

voila - it opened

author

Great!!!!
Is there anything else I can do for you today?

Customer Replay

no - THANKS!!!

author

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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