Updated: March 26, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

IPad won’t open or close

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Can you please tell me when did you notice that issue, *****?

Customer Replay

about an hour ago

So you are not able to restart it, *****?

Customer Replay

no

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Have you tried?

Customer Replay

many times.

Ok
Which iPad do you have?

Customer Replay

I don’t know. I can probably check on my phone?

Please try

Customer Replay

Air 3

image

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Got that
Did it have some damages?

Customer Replay

no

What were you doing the moment it frozen?

Customer Replay

i picked it up to use

So it frozen while you were not using it, correct?

Customer Replay

yes

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Can you tell me if you restarted that in this way:
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

Customer Replay

it goes black

Customer Replay

the apple came on

Customer Replay

voila - it opened

Great!!!!
Is there anything else I can do for you today?

Customer Replay

no - THANKS!!!

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