Created: December 20, 2022

IPad won’t open or close

Last Edit: January 6, 2023
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Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Nice to meet you, *****!
Can you please tell me when did you notice that issue, *****?
Customer Reply
about an hour ago
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
So you are not able to restart it, *****?
Customer Reply
no
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Have you tried?
Customer Reply
many times.
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Ok
Which iPad do you have?
Customer Reply
I don’t know. I can probably check on my phone?
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Please try
Customer Reply
Air 3
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Got that
Did it have some damages?
Customer Reply
no
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
What were you doing the moment it frozen?
Customer Reply
i picked it up to use
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
So it frozen while you were not using it, correct?
Customer Reply
yes
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Can you tell me if you restarted that in this way:
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
Customer Reply
it goes black
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
I see
Customer Reply
the apple came on
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Good
Customer Reply
voila - it opened
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Great!!!!
Is there anything else I can do for you today?
Customer Reply
no - THANKS!!!
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Thank you for chatting with us today!
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