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I’m having trouble going on YouTube but the other apps work fine
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Are you having issues with opening the YouTube app?
yes
Ok, what does it say when you open the app?
tthe screen is blank
Have you tried reinstalling the app?
I I haven’t the app is already in my tv
Ok, so when you open the YouTube app on your TV, the screen is black and there's no icon or loading?
right
Can you please specify both the brand and the model of your TV?
its a Phillips tv I’m not sure if the model
That's ok
Have you tried restarting the TV?
Not yet
Ok, please try the following:
Unplug the power cord from the outlet or the wall (whichever is more accessible).
Hold the power button on the side of the TV down for 3-5 seconds.
Plug the TV's power cord back in, and power on the TV.
It’s working thank you
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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