Updated: March 17, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

I’m having trouble going on YouTube but the other apps work fine

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Are you having issues with opening the YouTube app?


Customer Replay


Ok, what does it say when you open the app?

Customer Replay

tthe screen is blank

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Have you tried reinstalling the app?

Customer Replay

I I haven’t the app is already in my tv

Ok, so when you open the YouTube app on your TV, the screen is black and there's no icon or loading?

Customer Replay


Can you please specify both the brand and the model of your TV?

Customer Replay

its a Phillips tv I’m not sure if the model

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That's ok
Have you tried restarting the TV?

Customer Replay

Not yet

Ok, please try the following:
Unplug the power cord from the outlet or the wall (whichever is more accessible).
Hold the power button on the side of the TV down for 3-5 seconds.
Plug the TV's power cord back in, and power on the TV.

Customer Replay

It’s working thank you

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

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