Updated: April 02, 2023
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by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

I'm currently in the Dominican Republic and cannot call out on my phone.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please tell me what mobile provider do you use?

Customer Replay



If your Boost Mobile phone is enabled to call internationally, then all you need to do is have enough money in your account to cover the International Rate plus your standard airtime rate.

Customer Replay

How do I know if it's enabled to call internationally?
What is the rate?

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Have you turned on the roaming?

Customer Replay

Yes, I have.

Got it.
What does it say when you try to call?

Customer Replay

Something to the fact

Could you clarify it?

Customer Replay

This cellular cannot currently make calls
Something like that

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Got it.
If you aren't connected to the cellular network, you won't be able to make calls. You can check your network coverage at the top of your screen. If you're out of reception, you may be in a dead spot or there may be a network outage, so try moving around a bit.

Customer Replay

I am connected to the cellular network. It's showing at top of screen
Its been like this since Sunday. And I've moved around quite a bit.

I've found this information on their website: International roaming is not currently available on your Boost Mobile service. However, we are planning to launch a new version of international roaming in late 2022/early 2023. If you need to keep in contact while overseas, we suggest connecting to Wi-Fi or purchasing a local sim

Customer Replay

Okay, that really doesn't help me much but thanks for your help.

Do you have any additional questions I can help you with?

Customer Replay

So are you saying I don't have it on my plan or Boost just don't offer it?

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Boost don't offer it.

Customer Replay

Got you. Okay, Thanks. Didn't know that...
Well that's all I need...

Please feel free to contact us at any time. We'll be happy to help you.

Customer Replay

Thank you. Have a great day!

Thanks. You too.

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