Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you use Xbox?
Yes
Got it.
Your Xbox Gamertag is created for you the first time you sign in. If you don’t like it, you can change it once for free. Here’s a way to do it on your Xbox One console:
So, I don't have an Xbox One console, I use the Xbox app on my pc
Yes, I've changed it before
Got it.
My laptop is already set on Namibia, it's just when I try to pay through the Xbox app or the microsoft website that it is set on USA and I can't change it
If your region set to Namibia, the Xbox app should respond the same. Please doublecheck it
im checking right now
Thanks
Take your time, *****
it is set to Namibia on my PC and on the Microsoft home page
Could you please provide me with the error message you face while trying to pay?
Yes, give me aminute please
Sure. Take your time!
So, it is now letting me change country, which is weird because i just re-entered Namibia as my region on my microsoft account, but Namibia is still not an option.
Got it.
Can you make a payment now?
I'll try and tell you what message it sends me
Thanks.
Okay, so I just changed my country to the UK and for some reason the transaction went through, it just would'nt work with the USA. I'm so sorry for the whole situation. Thanks so muvh
No worries! I am glad that you figure it out!
Do you have any additional questions I can help you with?
So the payment went through but the user name hasn't changed. I signed out and and back in, closed the xbox app but my old username is still in use
It may take some time to update the info.
Okay, how long do you think it's going to take?
Up to 10 minutes as far as I know.
Did you receive a transaction?
Yes, our bank did send proof of payment, so I think it's just that, that it'll take some time to update. Thank you so much, truly. I've been struggling with this for 1.5 hours before reaching out. Have a great rest of your day/night.
You are always welcome!
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