Updated: June 13, 2023
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by Oleksandr Lazariev
Tech Expert & Writer
796 resolved issues

I would like to change my gamertag on my microsoft account on minecraft

but when i go to pay, i cannot change the country from USA to Namibia, making it unable to let me pay.

Short summary:

  1. Xbox One Console:Press the Xbox button on your controller.
    Go to System > Settings > Personalization > My profile > Customize profile.
    Select your Gamertag and enter a new one.
  2. Xbox App on PC:Open the Xbox app on your PC.
    Go to Settings > Time & Language > Region.
    Select your new region.
  3. If you encounter payment issues:Ensure your region is set correctly on your PC and Microsoft account.
    Try changing your region to a different country that supports payment.
  4. If the username doesn't update immediately:Sign out and sign back in.
    Close and reopen the Xbox app.
    Allow up to 10 minutes for the username to update.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Do you use Xbox?

Customer Replay


Top answer

Got it.
Your Xbox Gamertag is created for you the first time you sign in. If you don’t like it, you can change it once for free. Here’s a way to do it on your Xbox One console:

  1. Press the Xbox button on your controller, then select System > Settings > Personalization > My profile > Customize profile.
  2. Select your Gamertag, then select it again to type a new Gamertag or select one from the suggested list.
    Did you change it for free already?
Customer Replay

So, I don't have an Xbox One console, I use the Xbox app on my pc


Yes, I've changed it before

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Top answer

Got it.

  • In your Windows please select Start > Settings > Time & Language > Region.
  • Under Country or region, select your new region.
  • Then try to proceed with the payment.
Customer Replay

My laptop is already set on Namibia, it's just when I try to pay through the Xbox app or the microsoft website that it is set on USA and I can't change it

If your region set to Namibia, the Xbox app should respond the same. Please doublecheck it

Customer Replay

im checking right now

Take your time, *****

Customer Replay

it is set to Namibia on my PC and on the Microsoft home page

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Could you please provide me with the error message you face while trying to pay?

Customer Replay

Yes, give me aminute please

Sure. Take your time!

Customer Replay

So, it is now letting me change country, which is weird because i just re-entered Namibia as my region on my microsoft account, but Namibia is still not an option.

Got it.
Can you make a payment now?

Customer Replay

I'll try and tell you what message it sends me

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Customer Replay

Okay, so I just changed my country to the UK and for some reason the transaction went through, it just would'nt work with the USA. I'm so sorry for the whole situation. Thanks so muvh

No worries! I am glad that you figure it out!
Do you have any additional questions I can help you with?

Customer Replay

So the payment went through but the user name hasn't changed. I signed out and and back in, closed the xbox app but my old username is still in use

It may take some time to update the info.

Customer Replay

Okay, how long do you think it's going to take?

Up to 10 minutes as far as I know.
Did you receive a transaction?

Customer Replay

Yes, our bank did send proof of payment, so I think it's just that, that it'll take some time to update. Thank you so much, truly. I've been struggling with this for 1.5 hours before reaching out. Have a great rest of your day/night.

You are always welcome!
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Binary Spectre
June 13, 2023
Do I need an xbox console to change my gamertag or can I do it on a pc?
1 reply
  1. Evelyn
    June 13, 2023
    Binary Spectre, You can change your gamertag on a pc using the xbox app or through the microsoft account settings. No xbox console is required.

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