Hello, thank you for using Howly.
Could you, please, specify the brand and model of your laptop?
Brand is gateway
I noted that also, thank you!
To switch off S mode on your laptop, please, follow the
So that is all I had to do nothing else
Thank you so much for your help
Have you already followed all the steps?
And you're very welcome!
it says your running windiws10/11 -s mode Switch and your all set
I don’t want the s mode
Do you see the Go to the Store button?
No not on this page
By the way, what Windows do you have: 11 or 10?
Understood, thank you!
Then, please, to turn off the S mode follow this link:
Can you, please, copy and paste it into your browser?
There you'll be asked to follow to Microsoft store, and agree with that message. You'll be directed to the Microsoft store page, on the new window press Get, after that Sign in to your Microsoft account, and follow the on-screen instructions.
Ok just did that now what
Did the pop-up message appear?
yes with some instructions
And now you're on the Windows store page, am I correct?
I see at the bottom it says open Microsoft store
Oh, I see, could you, please, press it?
ok I then clicked open
ok back to that other page where it says I am in s mode
Noted, and in the newly opened window could you find Get button?
no on that page I don’t see the button word
By the way, on the window where it's said that you're in S Mode, can you find there "Switch to Windows 10" message?
Got you, and under this message can you see any blue text which says Go to the store?
I see update Microsoft store
at the bottom of the page
Could you, please, choose that option, and notify me, of what you see next.
one second please lost the page
No problem, notify me if you'll need a hand finding this page again.
ok got it back
Noted that, please, follow the link on this page and inform me, what can you see on that page.
ok clicked on the update Microsoft stire
is it says do you mean switch apps
do I click yes it no
Click on yes, please.
Can you see the "Switch out of S mode" message?
no I see a screen shot pin the middle if the page snd on the left Microsoft store with open button under it
Understood, thank you.
Could you then, press Open button?
clicking on it but nothing is happening
Oh, I see, thank you for clarifying.
Could you, please, clarify once again: can you see this precise message as I sent you on the image?
On the page you have me on now?
No, sorry, on the page, where you found, that your Windows is in S mode.
And, for your convenience, here's the pathway:
Ok I am in the open date and security
Got you, choose Activation on the Tab and try searching the link as on the image I sent to you.
I see an image about windows 11
In the Activation tab, did I get you right?
pk clicked on activaction
Noted, thank you!
Keep me tuned, please, if you will find the link as on the image.
i see the go says upgrade to windows 10 pro blow that go to stire below that change product key
*****, let's reach the turning off S mode link directly, please, follow the instructions:
So copy this like into my browser
Yes, or you can press it.
Ok am in
Ok I opened Microsoft store
Got it, thanks for notifying me!
lol now it says my device is not running. In S mode
well that’s what it says under. Switch out of s mode. With directions
Oh, I see, but in the Activation tab, it said, that your Windows is in S mode, am I correct?
If it provides you with directions to switch out of S mode, please, follow them.
No I’m activation now it just says windows 20 home next to edition does that mean it is ginally off
Could you now, please, try downloading the program that you referred to in your first message?
Yes let me try
Ok ty so much it download now for me
Noted, you're very welcome!
Is there anything else I can do for you today?
No and ty again you are awesome
Thank you very much!
It was a pleasure chatting with you today!
Same here bye
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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