Created: November 16, 2022

I was hacked by someone over the phone who deleted my Facebook page so I have to start again with a new one

My old one still exists but I can only access it by doing a name search which brings me only to the public part not my news feed. Is it possible to get it back?
Last Edit: November 23, 2022
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Nice to meet you, *****!
Could you please provide a phone number or email associated with your account?
Customer Reply
*****@gmail.com
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Thanks
Customer Reply
would it be easier over the phone?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Have you tried recovering your account using your email or phone?
Customer Reply
no, I don’t know how
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Got you
I would recommend the following steps to regain access to your account:
1. Make sure you’re connecting from the Wi-Fi network and device you normally use. Go to facebook.com/login/identify
2. Find your account by searching for your phone number or email address.
3. Send a recovery code to your phone or email address.
4. Enter the code carefully, without spaces or other symbols and press "Continue".
Customer Reply
how do I send a recovery code? I don’t have a smart phone so I cannot access it that way.
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
It's okay, you can send it your email.
Please let me know how it is going.
Customer Reply
When I go to the site you suggested it takes me to my new blank Facebook page. There is no place to search using my email
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Do you have 'Forgot password' button on that page under your account?
Customer Reply
no because when I had that I was able to put in a new password.
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
What happened after you put in a new password?
Customer Reply
it took me to a new blank page with my name on it
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Do you have any options or messages on that blank page?
Customer Reply
it is set up for me to create a new Facebook identity. I had one message from someone who has been harassing me for a while whom I don’t know but that was it
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
I see
Could please try opening this link in another browser or incognito mode?
----> facebook.com/login/identify
Customer Reply
I don’t know what you mean by that?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
- Copy the link with your mouse or CTRL + C ----> facebook.com/login/identify
- In the Safari app on your laptop, choose File > New Private Window
- Put the link in the search bar of your new private Window > Enter
Customer Reply
I am using a tablet and have no idea how to do all that.
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
What tablet do you use?
Customer Reply
apple iPad 8th generation
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Noted
Do you have the Facebook app installed on your iPad?
Customer Reply
yes
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Okay
Customer Reply
ok
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Thanks
Please follow these steps on your iPad:
- Go to Settings app > Safari
- Tap Clear History and Website Data
Customer Reply
Ok done
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Got it! Could you please check if you can open Facebook now?
Customer Reply
It takes me to the new page not my original one
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Is there any chance your original Facebook page was linked to another your email address?
Customer Reply
possibly
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Got it!
I would recommend the following steps to regain access to your account:
1. Make sure you’re connecting from the Wi-Fi network and device you normally use. Go to facebook.com/login/identify
2. Find your account by searching for your phone number or email address (alternatively, you can search it by your first name and last name).
Customer Reply
Ok just a minute..
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Sure! Take your time!
Customer Reply
Got it!!! Used my old email address and voila! Thank you so much for reminding me of that! I am so relieved!!
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
You are always very welcome!
Please let me know if I can help you with anything else.
Customer Reply
thank you!
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Anytime!