Hello, thank you for using Howly.
Is your SIM old?
Just arrived with new phone
Noted
Are you sure you insert it in the SIM slot, NOT in the SD-card slot?
maybe, where is sim card slot?
Please take a look at my picture now
yes, thats the slot that it wont fit
Please make sure you made your SIM as small as possible
ee have supplied a mini
Noted, can you please make a photo of the issue so I could have a whole picture of the situation?
i dont know how to
should it have been a micro
Yes, it has to be a micro, please try to make it smaller as it's shown in the picture
Great, thanks, thats fixed it
Is there anything else I can do for you today?
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