- Apps
- Type
- Issue
- Name
- Most popular
- Computers
- Electronics & Household
- Type
- Brand
- Series
- Issue
- Gadgets
- Type
- Brand
- Series
- Issue
- Networks
- Type
- Brand
- Issue
- Most popular
- Smartphones
- Brand
- Series
- Issue
- Most popular
- Can I fix a cracked phone screen with toothpaste?
- Google temporary hold. What should I do if I encounter a temporary hold?
- How to fix the red eye on iPhone
- How to Charge a Phone With a Broken Charger Port?
- How to change a phone number on Samsung account
- How to fix water damaged iPhone
- Protect Your Android Phone from Hackers
- Tablets
- Brand
- Series
- Issue
- Most popular
- Wellness & Beauty
- Finance
I replaced all of my ink cartridges this morning and now my printer will not print anything
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you see any errors when you try to print?
no
Got it. Could you please tell me what printer do you have?
hp officejet pro 8025e all in one
Got it, thank you.
What troubleshooting have you done so far?
turned machine off and on
removed and reinstalled cartridges
tried to print things from different computers
And you don't see any messages on your PC's when you try to print, correct?
no
Got you. Have you tried to clean printheads?
i'm not sure what that is
Got it. Could you please tell me to which one of your PC's printer is connected right now?
what do you mean
this computer
Okay, got you. Is this PC operates on Windows or Mac OS?
windows
Which version of Windows do you have installed?
I dont know
Does the Windows logo in the bottom left corner look like this on your PC?
yes but it has colors in the logo
Okay, so you have a Windows 7, I got you.
Please click on the Windows logo in the bottom left corner then click on "Devices and Printers" in the sidebar.
Do you see your printer on that screen now?
yes
it has a green check next to it
Good. Double-click on it.
got it
Do you see the "Customize your printer" button?
yes
Click on it, please.
got it
Good job!
Could you please click on the "Print the test page" button?
ok it is communicating now
Sure, please let me know once the procedure is done
nothing printed
its blank
Gotcha
Could you please tell me if your Windows 7 is 32 or 64-bit?
You can check it by following these instructions:
Select the Start button, then select Settings > System > About . Open About settings.
At the right, under Device specifications, see System type.
i have team viewer would that be easier
Noted!
Before we proceed, could you please tell me if you took the labels off the ink cartridges?
of course
That is why I removed them and put them back in again, just to make sure
Alright!
Let's also try to print the test page from the printer itself:
From the home screen on the printer control panel, swipe down to open the Dashboard. Touch the Setup icon , and then go to Reports > Print Quality Report
its blank
Noted, thank you.
Now let's try to clean the printheads:
On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon.
Swipe up on the display, and then touch Printer Maintenance.
Touch Clean Printhead, and then touch Continue. A test page prints.
Examine the test page.
it's processing the request now
Sure, please let me know once it's done
its blank
I see, thank you
Let's try to restore the factory settings on your printer:
- Touch or swipe down the tab at the top of the screen to open the dashboard on the printer control
panel - Select “Setup” and then select “Printer Maintenance”
- Select “Restore” and then select “Restore Factory Defaults”
- A message appears stating that the factory defaults will be restored.
- Select “Restore” to finish the reset process
i clicked clean heads again and it printed a page this time
the black letters are clear and it printed blue yellow and green boxes at the bottom of the page
Awesome! Are there any issues with the page? Is everything printed well?
yes it seems to be accurate
Great! Now also try printing a test page from your computer
I'm printing my w2's for the company and they are printing green
Could you please tell me if you managed to print a test page from your computer?
It seems to be working fine now. Can you tell me what the problem was?
Great! It seems to me that the printheads were dirty so cleaning them solved the issue
Do you have any additional questions I can help you with?
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
No comments yet...
What about starting a discussion? Be the first to share your thoughts!
