Updated: March 14, 2023
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by Mykola Diakun
Tech Expert & Writer
689 resolved issues

I replaced all of my ink cartridges this morning and now my printer will not print anything

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Do you see any errors when you try to print?

Customer Replay

no

author

Got it. Could you please tell me what printer do you have?

Customer Replay

hp officejet pro 8025e all in one

image

banner 3
author


Got it, thank you.
What troubleshooting have you done so far?

Customer Replay

turned machine off and on
removed and reinstalled cartridges
tried to print things from different computers

author

And you don't see any messages on your PC's when you try to print, correct?

Customer Replay

no

author

Got you. Have you tried to clean printheads?

Customer Replay

i'm not sure what that is

banner 6
author

Got it. Could you please tell me to which one of your PC's printer is connected right now?

Customer Replay

what do you mean
this computer

author

Okay, got you. Is this PC operates on Windows or Mac OS?

Customer Replay

windows

author

Which version of Windows do you have installed?

Customer Replay

I dont know

banner 9
author

Does the Windows logo in the bottom left corner look like this on your PC?

Customer Replay

yes but it has colors in the logo

author

Okay, so you have a Windows 7, I got you.
Please click on the Windows logo in the bottom left corner then click on "Devices and Printers" in the sidebar.
Do you see your printer on that screen now?

Customer Replay

yes
it has a green check next to it

author

Good. Double-click on it.

Customer Replay

got it

author

Do you see the "Customize your printer" button?

Customer Replay

yes

author

Click on it, please.

Customer Replay

got it

author

Good job!
Could you please click on the "Print the test page" button?

Customer Replay

ok it is communicating now

author

Sure, please let me know once the procedure is done

Customer Replay

nothing printed
its blank

author

Gotcha
Could you please tell me if your Windows 7 is 32 or 64-bit?
You can check it by following these instructions:
Select the Start button, then select Settings > System > About . Open About settings.
At the right, under Device specifications, see System type.

Customer Replay

i have team viewer would that be easier

author

Noted!
Before we proceed, could you please tell me if you took the labels off the ink cartridges?

Customer Replay

of course
That is why I removed them and put them back in again, just to make sure

author

Alright!
Let's also try to print the test page from the printer itself:
From the home screen on the printer control panel, swipe down to open the Dashboard. Touch the Setup icon , and then go to Reports > Print Quality Report

Customer Replay

its blank

author

Noted, thank you.
Now let's try to clean the printheads:
On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon.
Swipe up on the display, and then touch Printer Maintenance.
Touch Clean Printhead, and then touch Continue. A test page prints.
Examine the test page.

Customer Replay

it's processing the request now

author

Sure, please let me know once it's done

Customer Replay

its blank

author

I see, thank you
Let's try to restore the factory settings on your printer:

  1. Touch or swipe down the tab at the top of the screen to open the dashboard on the printer control
    panel
  2. Select “Setup” and then select “Printer Maintenance”
  3. Select “Restore” and then select “Restore Factory Defaults”
  4. A message appears stating that the factory defaults will be restored.
  5. Select “Restore” to finish the reset process
Customer Replay

i clicked clean heads again and it printed a page this time
the black letters are clear and it printed blue yellow and green boxes at the bottom of the page

author

Awesome! Are there any issues with the page? Is everything printed well?

Customer Replay

yes it seems to be accurate

author

Great! Now also try printing a test page from your computer

Customer Replay

I'm printing my w2's for the company and they are printing green

author

Could you please tell me if you managed to print a test page from your computer?

Customer Replay

It seems to be working fine now. Can you tell me what the problem was?

author

Great! It seems to me that the printheads were dirty so cleaning them solved the issue
Do you have any additional questions I can help you with?
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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689 resolved issues
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