I replaced all of my ink cartridges this morning and now my printer will not print anything

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
Do you see any errors when you try to print?

Got it. Could you please tell me what printer do you have?

Got it, thank you.
What troubleshooting have you done so far?

And you don't see any messages on your PC's when you try to print, correct?

Got you. Have you tried to clean printheads?

Got it. Could you please tell me to which one of your PC's printer is connected right now?

Okay, got you. Is this PC operates on Windows or Mac OS?

Which version of Windows do you have installed?

Does the Windows logo in the bottom left corner look like this on your PC?

Okay, so you have a Windows 7, I got you.
Please click on the Windows logo in the bottom left corner then click on "Devices and Printers" in the sidebar.
Do you see your printer on that screen now?

Good. Double-click on it.

Do you see the "Customize your printer" button?

Click on it, please.

Good job!
Could you please click on the "Print the test page" button?

Sure, please let me know once the procedure is done

Gotcha
Could you please tell me if your Windows 7 is 32 or 64-bit?
You can check it by following these instructions:
Select the Start button, then select Settings > System > About . Open About settings.
At the right, under Device specifications, see System type.

Noted!
Before we proceed, could you please tell me if you took the labels off the ink cartridges?

Alright!
Let's also try to print the test page from the printer itself:
From the home screen on the printer control panel, swipe down to open the Dashboard. Touch the Setup icon , and then go to Reports > Print Quality Report

Noted, thank you.
Now let's try to clean the printheads:
On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon.
Swipe up on the display, and then touch Printer Maintenance.
Touch Clean Printhead, and then touch Continue. A test page prints.
Examine the test page.

Sure, please let me know once it's done

I see, thank you
Let's try to restore the factory settings on your printer:
1. Touch or swipe down the tab at the top of the screen to open the dashboard on the printer control
panel
2. Select “Setup” and then select “Printer Maintenance”
3. Select “Restore” and then select “Restore Factory Defaults”
4. A message appears stating that the factory defaults will be restored.
5. Select “Restore” to finish the reset process

Awesome! Are there any issues with the page? Is everything printed well?

Great! Now also try printing a test page from your computer

Could you please tell me if you managed to print a test page from your computer?

Great! It seems to me that the printheads were dirty so cleaning them solved the issue
Do you have any additional questions I can help you with?
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