Created: October 31, 2022

I recently paid to have commercials turned off on amazon

I then upgraded my Firestick and now the commercials are back. How can this be fixed?
Last Edit: November 2, 2022
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Customer Reply
*****
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
thank you! can you help me with this problem?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Maybe you need to change it again in the settings.
In which exactly application you have turned it off?
Amazon prime video?
Customer Reply
Yes Amazon Prime
Change what? I shouldn't have to pay for it again
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
You have a firestick connected to your TV I'm right and that is where you want to turn it off?
Customer Reply
I paid to have the commercials turned off on prime and when I updated my Firestick they are now back on
On YouTube also
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
It's in the setting of your TV there is no need to pay for that.
Customer Reply
ok where is that located?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
1 Go to Settings on your Fire TV.
2 Select the Preferences menu.
3 Select the Featured Content menu.
4 Set both options to OFF to disable all ads from autoplaying.
Customer Reply
ok did that
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Please check is there are ads in the prime video app.
Customer Reply
I don't see anything about ads
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
I meant commercial.
Is it gone?
Customer Reply
am I still supposed to still be in settings? I don't see commercial anywhere
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
No just go the regular using and tell me if you see it or not.
Customer Reply
I don't see anything that says commercial
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Great!
Is there anything else I can do for you today?
Customer Reply
so they should be turned off?
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
If you don't see them yes, in case they will comeback just contact us back we will fix it.
Customer Reply
ok thank you
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
You are welcome!
Is there anything else I can do for you today?
Customer Reply
no
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.