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*****
Nice to meet you, *****!
thank you! can you help me with this problem?
Maybe you need to change it again in the settings.
In which exactly application you have turned it off?
Amazon prime video?
Yes Amazon Prime
Change what? I shouldn't have to pay for it again
You have a firestick connected to your TV I'm right and that is where you want to turn it off?
I paid to have the commercials turned off on prime and when I updated my Firestick they are now back on
On YouTube also
It's in the setting of your TV there is no need to pay for that.
ok where is that located?
ok did that
Please check is there are ads in the prime video app.
I don't see anything about ads
I meant commercial.
Is it gone?
am I still supposed to still be in settings? I don't see commercial anywhere
No just go the regular using and tell me if you see it or not.
I don't see anything that says commercial
Great!
Is there anything else I can do for you today?
so they should be turned off?
If you don't see them yes, in case they will comeback just contact us back we will fix it.
ok thank you
You are welcome!
Is there anything else I can do for you today?
no
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