Created: November 18, 2022

I need help with a faulty fitbit 5.

Fitbit has full battery power but nothing shows up on ,thingeen the screen.
Last Edit: November 23, 2022
Chris Wolker
Chris Wolker Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Chris Wolker
Chris Wolker Tech Expert & Writer
Nice to meet you, *****!
Has your Fitbit been working before, or is it a brand new product that failed right away?
Customer Reply
It was bought in June this year. It worked yesterday but noticed a faulty after recharging it yesterday.
Chris Wolker
Chris Wolker Tech Expert & Writer
Which model is it?
Customer Reply
Fitbit charge 5
Chris Wolker
Chris Wolker Tech Expert & Writer
Got it
Did it display charging indication?
Customer Reply
When plugged in yes, 96% battery power
Chris Wolker
Chris Wolker Tech Expert & Writer
Does it keep showing the percentage if you connect the charger now?
Customer Reply
No, screen is blank
Sorry let me check
Chris Wolker
Chris Wolker Tech Expert & Writer
Thank you
Customer Reply
Yes
Chris Wolker
Chris Wolker Tech Expert & Writer
Nothing on the display at all? Even with the charger connected?
Customer Reply
With it connected to the charger, shows %battery power, time and date.
Chris Wolker
Chris Wolker Tech Expert & Writer
And when you remove the charger, you are unable to get it to show anything on the screen?
Customer Reply
Correct
Chris Wolker
Chris Wolker Tech Expert & Writer
Have you tried pressing the button on the USB plug three times, while connected to a power source?
Customer Reply
There are no buttons on the usb
I have tried swiping the screen and pressing the buttons on the side of the fitbit but nothing happens
Chris Wolker
Chris Wolker Tech Expert & Writer
Please look for a small round shape on the USB plug of your charger cable.
Here is how it looks :

Does your charger cable look like the picture?
Customer Reply
I see. Yes tried the button but the screen just flashes
Chris Wolker
Chris Wolker Tech Expert & Writer
Please carry out the following steps:
1. Connect Charge 5 to the charging cable plugged into a USB charger.
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.
Customer Reply
Yes it worked
What happened to it?
Chris Wolker
Chris Wolker Tech Expert & Writer
Possibly a software glitch.
Restarting your device clears glitches, just like with computer
Customer Reply
Ok, well I'll know what to do if it happens again.
Chris Wolker
Chris Wolker Tech Expert & Writer
👍
Customer Reply
Thanks for your help!
Chris Wolker
Chris Wolker Tech Expert & Writer
Thank you for using our service *****!
Is there anything else I can do for you today?
Customer Reply
That's it, thanks very much!
Chris Wolker
Chris Wolker Tech Expert & Writer
You are welcome!