Updated: April 03, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I need help with a faulty fitbit 5.

Fitbit has full battery power but nothing shows up on ,thingeen the screen.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Has your Fitbit been working before, or is it a brand new product that failed right away?

Customer Replay

It was bought in June this year. It worked yesterday but noticed a faulty after recharging it yesterday.

Which model is it?

Customer Replay

Fitbit charge 5


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Got it
Did it display charging indication?

Customer Replay

When plugged in yes, 96% battery power

Does it keep showing the percentage if you connect the charger now?

Customer Replay

No, screen is blank
Sorry let me check

Thank you

Customer Replay


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Nothing on the display at all? Even with the charger connected?

Customer Replay

With it connected to the charger, shows %battery power, time and date.

And when you remove the charger, you are unable to get it to show anything on the screen?

Customer Replay


Have you tried pressing the button on the USB plug three times, while connected to a power source?

Customer Replay

There are no buttons on the usb
I have tried swiping the screen and pressing the buttons on the side of the fitbit but nothing happens

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Please look for a small round shape on the USB plug of your charger cable.
Here is how it looks :


Customer Replay

Does your charger cable look like the picture?

I see. Yes tried the button but the screen just flashes

Customer Replay

Please carry out the following steps:

  1. Connect Charge 5 to the charging cable plugged into a USB charger.
  2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Yes it worked
What happened to it?

Customer Replay

Possibly a software glitch.
Restarting your device clears glitches, just like with computer

Ok, well I'll know what to do if it happens again.

Customer Replay


Thanks for your help!

Customer Replay

Thank you for using our service *****!
Is there anything else I can do for you today?

That's it, thanks very much!

Customer Replay

You are welcome!

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