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I need help setting up my Samsung TV
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
You have installed your TV right?
My TV is eight or nine years old. Whenever I tried hooking up the cable the picture with snowy when I turned it on. How do I get my picture back? The cable people say that I have Internet connection
Do you know the exact model?
I do not. I know hon I bought it nine years ago that there was an auto run that I had to do but I do not remember how to get to that.
When you turn it on, what do you see?
A snowy screen
Got it. Do you have any additional devices that are connected to the TV?
Just my Internet service with AT&T and I called them and according to what they have I am connected with them and nothing else
Got it.
Can I ask, what you were watching on it before? Apps like Netflix or others or cable TV?
On this particular TV I had not watched anything . I haven’t seen the screen like this since I remember the nightmare that I had nine years ago getting it set up when I first bought it. I am more technologically savvy than I was back then. But as I said I remember having to do an auto run and I do not know how to do that now I forgotten how to access that
Got it!
- On the remote control, press the Home button and use the Directional pad to navigate to Settings.
- Select General > Smart Features.
- Disable the Autorun Smart Hub function.
- Try turning the TV off and on again and the Smart Hub menu should be disabled with the current Input Source banner displayed in its place.
- Head back above to Step 3 if you would like to re-enable the Autorun Smart Hub function.
I don’t have Home on my remote. I have TV, an input button, menu, guide, tools, info.
Click Menu.
Menu > Smart Hub > Auto-start Settings > Smart Hub
Done
Done but no picture no change
Got it.
- With your TV turned on, press the Menu button on your remote control and then select Settings.
- Select Generaland then Reset. A pop-up will appear asking you to enter your PIN. Once you have entered your PIN, select Yes and your TV will then reset.
Since your model is old, it can be:
- Home > Settings > Support > Self Diagnosis > Reset
- Support > Self Diagnosis > Reset
I don’t have a general on my remote and I have never had a pin
Sorry for that, since I don't know your exact model, hard to know which one will be yours.
I understand
Can you try: MENU > Support > Self Diagnosis
Now it’s asking me for my pin number on the remote control and there aren’t any on the remote
Try to enter 0000
I think I have it but hold on
Sure!
The picture reset But it’s saying no signal just like it’s not connected to cable. Thank you so much for your help I am too tired I’ve been going at it since about 6 AM this morning and I’m eastern seaboard and I’ll try again tomorrow. I will probably call AT&T again and have them verify everything is OK. Thank you so much
Sure! Glad that the picture is back!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Thanks good night
Good night you too!
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