Created: November 1, 2022

I need help setting up my Samsung TV

Last Edit: November 1, 2022
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
You have installed your TV right?
Customer Reply
My TV is eight or nine years old. Whenever I tried hooking up the cable the picture with snowy when I turned it on. How do I get my picture back? The cable people say that I have Internet connection
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Do you know the exact model?
Customer Reply
I do not. I know hon I bought it nine years ago that there was an auto run that I had to do but I do not remember how to get to that.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
When you turn it on, what do you see?
Customer Reply
A snowy screen
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Got it. Do you have any additional devices that are connected to the TV?
Customer Reply
Just my Internet service with AT&T and I called them and according to what they have I am connected with them and nothing else
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Got it.
Can I ask, what you were watching on it before? Apps like Netflix or others or cable TV?
Customer Reply
On this particular TV I had not watched anything . I haven’t seen the screen like this since I remember the nightmare that I had nine years ago getting it set up when I first bought it. I am more technologically savvy than I was back then. But as I said I remember having to do an auto run and I do not know how to do that now I forgotten how to access that
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Got it!
1. On the remote control, press the Home button and use the Directional pad to navigate to Settings.
2. Select General > Smart Features.
3. Disable the Autorun Smart Hub function.
4. Try turning the TV off and on again and the Smart Hub menu should be disabled with the current Input Source banner displayed in its place.
5. Head back above to Step 3 if you would like to re-enable the Autorun Smart Hub function.
Customer Reply
I don’t have Home on my remote. I have TV, an input button, menu, guide, tools, info.
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Click Menu.
Menu > Smart Hub > Auto-start Settings > Smart Hub
Customer Reply
Done
Done but no picture no change
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Got it.
1. With your TV turned on, press the Menu button on your remote control and then select Settings.
2. Select Generaland then Reset. A pop-up will appear asking you to enter your PIN. Once you have entered your PIN, select Yes and your TV will then reset.
Since your model is old, it can be:
- Home > Settings > Support > Self Diagnosis > Reset
- Support > Self Diagnosis > Reset
Customer Reply
I don’t have a general on my remote and I have never had a pin
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Sorry for that, since I don't know your exact model, hard to know which one will be yours.
Customer Reply
I understand
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Can you try: MENU > Support > Self Diagnosis
Customer Reply
Now it’s asking me for my pin number on the remote control and there aren’t any on the remote
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Try to enter 0000
Customer Reply
I think I have it but hold on
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Sure!
Customer Reply
The picture reset But it’s saying no signal just like it’s not connected to cable. Thank you so much for your help I am too tired I’ve been going at it since about 6 AM this morning and I’m eastern seaboard and I’ll try again tomorrow. I will probably call AT&T again and have them verify everything is OK. Thank you so much
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Sure! Glad that the picture is back!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
Thanks good night
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Good night you too!