Created: November 29, 2022

I just purchased an Amazon Fire HD 10 plus

I'm trying to install a couple of apps from the app store. They appear to download ok, but then I get a message RTS Pro will install on your device soon, with an OK button. I click the button and then nothing happens. I've been trying for several hours.
Last Edit: January 6, 2023
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Mia Green
Mia Green Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mia Green
Mia Green Tech Expert & Writer
Nice to meet you, *****!
Are you having issues with installing apps on your tablet?
Customer Reply
Yes. They seem to download ok, but won't install.
Mia Green
Mia Green Tech Expert & Writer
Got it, have you checked your internet connection?
Customer Reply
Internet is good. I've tried my wifi hotspot as well as the home wifi.
Mia Green
Mia Green Tech Expert & Writer
I see, does the issue happen with other devices?
Customer Reply
I have both apps already loaded on my phone.
Mia Green
Mia Green Tech Expert & Writer
Have you tried restarting the tablet?
Customer Reply
i'll do that now.
Mia Green
Mia Green Tech Expert & Writer
Ok
Customer Reply
still get the same message
Mia Green
Mia Green Tech Expert & Writer
Are you using Google Play to install them?
Customer Reply
yes
Mia Green
Mia Green Tech Expert & Writer
Have you tried logging out of your Google account and logging back in?
Customer Reply
just did and same message
Mia Green
Mia Green Tech Expert & Writer
If your device is low on space, it can stop apps from downloading and installing.
Your device may be low on space if:
You get a notification about storage space.
There’s less than 1 GB available on your device.
To get help with storage space on Android, go to Free up space.
Customer Reply
I just bought it today and this is the 1st thing I tried to do with it.
Mia Green
Mia Green Tech Expert & Writer
On your Android tablet, open your Settings app.
Tap System and then Advanced and then System update.
Your update status appears.
Follow the on-screen instructions to download or install updates.
Customer Reply
how do I do that?
Mia Green
Mia Green Tech Expert & Writer
Open your Settings app.
Tap System and then Advanced and then System update.
Your update status appears.
Follow the on-screen instructions to download or install updates.
Customer Reply
I went to system icon on home screen, but there isn't an Advanced button. would it be under something else?
Mia Green
Mia Green Tech Expert & Writer
Open the Settings menu on your Fire tablet and select Device Options. Select System Updates, then Update
Customer Reply
It's updating. in the meantime, under storage it says I have 24G free.
Mia Green
Mia Green Tech Expert & Writer
Got it
Customer Reply
finished downloading. same message
updating
Mia Green
Mia Green Tech Expert & Writer
Updating?
Customer Reply
finished updating. same message
Mia Green
Mia Green Tech Expert & Writer
Got it
Open the Google Play Store app Google Play.
At the top right, tap the Profile icon.
Tap Manage apps & device and then Manage.
Tap the name of the app you want to delete and then Uninstall.
To reinstall it, tap Install or Enable.
Is everything clear with the provided instruction?
Customer Reply
I went to the google play store, tapped on the profile icon. can't find anything that says manage apps. maybe I'm looking at the wrong thing.
Mia Green
Mia Green Tech Expert & Writer
Can you send me a screenshot?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
I'm chatting with you on my laptop, not the tablet
Mia Green
Mia Green Tech Expert & Writer
Take it on a laptop and email it to help@howly.com
Customer Reply
what exactly do you want a picture of?
Mia Green
Mia Green Tech Expert & Writer
The message that displays when you try to install an app?
Customer Reply
Just sent it. From *****@gmail.com
Mia Green
Mia Green Tech Expert & Writer
Got the email, have you tried using the Google Play app instead of browser?
Customer Reply
i can't find the app on the tablet. I tried doing a search for it
Mia Green
Mia Green Tech Expert & Writer
It seems that you might need to use Amazon's Appstore instead
Customer Reply
I tried that and it didn't find it
Mia Green
Mia Green Tech Expert & Writer
Try this:
Select Games & Apps or open the Apps or Games app.
Select an app from your Library to download it or search for a new app in the Store.
Customer Reply
just downloaded disney + and it opened, trying candy crush now
Mia Green
Mia Green Tech Expert & Writer
Ok
Customer Reply
it opened
Mia Green
Mia Green Tech Expert & Writer
Great
Customer Reply
i tried finding the google playstore app and it doesn't show up in the amazon play store
Mia Green
Mia Green Tech Expert & Writer
You might have to use Amazon store instead
Customer Reply
but those apps don't show up there
Mia Green
Mia Green Tech Expert & Writer
It's an Amazon tablet, so unfortunately it limits your options a bit
Customer Reply
thanks. guess I'll have to take it back. does samsung have the google play store?
Mia Green
Mia Green Tech Expert & Writer
Yes, it does
Customer Reply
Thanks. I appreciate the help
Mia Green
Mia Green Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
I think that's it. Thanks.
Mia Green
Mia Green Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you.

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