Updated: March 27, 2023
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by Anna Chernetska
Tech Expert & Writer
712 resolved issues
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Smartphones, Tablets, Apps, 4G/5G issues

I just moved and I have a current instant ink account but I forgot how to hook the printer up to the new modem.

I use air printing.

Hello, thank you for using Howly.
Can you please specify both the brand and the model of your device?

Customer Replay

HP OfficeJet Pro 8025
i have an active Instant ink account and ink but I haven’t used the printer as it was in another state for about 8 months.


Thank you for the details!
Please, follow the steps below:

  1. Place the printer near the Wi-Fi router.
  2. Make sure the paper is loaded in the main tray, and then turn on the printer.
  3. Select Wireless Setup Wizard from the Network Setup menu.
  4. Select the name of your wireless network, and then enter the password to complete the connection.
Customer Replay

i entered it and it says connection successful

Wonderful! Great job!

Customer Replay


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Please, try to print anything to check if everything works fine:

  1. Make sure your printer is connected to the same Wi-Fi network as your Mac.
  2. With a document open on your Mac, choose File > Print in the app you’re using.
  3. Click the Printer menu, then choose your AirPrint printer.
    Note: If you don’t see your AirPrint printer, you can choose Add Printer from the
    Printer menu and add it to your list of printers. See Add a Wi-Fi or network printer.
  4. Select the other print options you want and click Print.
Customer Replay

It printed

Do you have any additional questions I can help you with?

Customer Replay

Thanks. I need to update my account for more pages per month

Got you
Please, follow the instructions below to upgrade your plan:

  1. Sign in to your HP Instant Ink account. At this link: login3.id.hp.com
  2. Look for HP Smart at the top of the menu:
    - If you see HP Smart, click HP Instant Ink in the left menu, then Change Plan.
    - If you do not see HP Smart, click My Account in the left menu, then My Plan on the right side of the window.
  3. A list of available plans displays, with your current plan selected.
  4. To change: select another plan.
    If you upgrade, you may choose whether the change is applied immediately or in the next billing cycle.
Customer Replay

Great. Thanks.
All set.

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Is there anything else I can do for you today?

Customer Replay


Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice day!

Customer Replay

You too.

Thank you! Goodbye! Stay safe!

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