Created: October 17, 2022

I just got a roku ultra today and the sound is working but the screen is showing an HDCP error

I’ve done everything to reset it, checked to make sure there’s internet, and I can’t get a picture. I’m beyond frustrated
Last Edit: November 16, 2022
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
Customer Reply
*****
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Nice to meet you, *****!
Please do the following:
On both your Roku player and TV, AVR, or soundbar, unplug each end of the HDMI cable.
Power off your TV, AVR, or soundbar, and unplug its power cord.
Customer Reply
did it
now do I plug it all back in?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Now do the following:
Remove the power cord from your Roku player.
Reconnect both ends of the HDMI cable, making sure each connector is attached firmly and securely.
Customer Reply
Ok, did that
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
And now the last 2 steps:
Reconnect the power cord to your TV, AVR, or soundbar, and your Roku player and wait for both devices to power on .
Try viewing the content again.
Customer Reply
Now do I try to watch something?
Nope. Still the same error
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
If the issue continues after attempting the instructions above, try the additional suggestions below.
Try a different HDMI input on your TV, AVR, or soundbar.
Try using a different HDMI cable , just to make sure the cable you are currently using does not have any defects.
Customer Reply
Got it!! Thanks for your help