Updated: March 16, 2023
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by Anna Keiablo
Tech Expert & Writer
806 resolved issues

I just don't know what's going on with my phone my screen it will not let me shut my phone off it will not let me restart my phone it will not show me my home screen

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please tell me the model of your phone?

Customer Replay

Samsung Galaxy A03 I believe


Thank you
What troubleshooting have you done so far?

Customer Replay

I tried and held the power button and the power restart and another option and stuff came on I pressed the power button to shut my phone off but it is not shutting it off I also tried the restart button it will not restart but I can't see anything to do anything

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Have you tried pressing and holding the Volume up and side buttons?

Customer Replay

Okay so press the two volume buttons

I mean Volume up and power buttons

Customer Replay

I the power button and the volume up button and I got Android recovery this it says reboot system now so I don't know what to do now

Yes, please, press "reboot system now"

Customer Replay

Okay there's several things on here the reboot system now is highlighted in green I tried pressing that but nothing's happening

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Would be really helpful if you could provide me with a photo of what you see.

Customer Replay

Do I press the volume up I tried to take a photo I'll try again

Thank you! To confirm you need to press the Power button

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4986688
Okay I did and Samsung Galaxy popped up and that's just what it's doing right now

Okay, you have selected "reboot system now", correct?

Customer Replay

Yes I pressed the power button and I guess it rebooted and it's restarted now thanks so much I'm going to try to see if this all works

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Check, if the phone is able to shut down normally now.

Customer Replay

What would cause it to do that

Just press the power button alone for like 10 seconds.

Customer Replay

I totally turned my phone off and it's turning back on now.. why would my phone have done that

Have you pressed the power button?

Customer Replay

I've turned my phone off waited turn my phone back on and it's come back up and I can see what's normally there
Why would my phone screen totally do what it did and I was not able to turn it off or restart it what caused that

I'm really sorry, but without actually seeing the phone in person, it's hard to tell.

Customer Replay

Okay I appreciate it so very much thank God it's almost time for an upgrade I hope you have a blessed day

Thank you!
Is there anything else I can do for you today?

Customer Replay

No thank you so very much

Thank you for chatting with us today!
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