Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Does it give you any error messages?
Does it give you any error messages?
Customer Reply
No error messages
I see.
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
I have tried renaming device. no good.
looked on line for other directions
looked on line for other directions
Got it. Have you tried to turn Bluetooth off/on?
Customer Reply
and i have tried many times
No. i will try now
No. i will try now
Sure, take your time.
Customer Reply
No. this doesn't work either. YouTube sez after i click my device name a screen will pop up where i can create an alias but nothing happens.
Which phone are you trying to pair your Speaker to?
Customer Reply
Also, my speakers will say it is connected but no
LE - Bose revolve II sound link andor Le- Bose color link
LE - Bose revolve II sound link andor Le- Bose color link
Do you have the Bose speakers in the Bluetooth devices list?
Customer Reply
What list?
In the Bluetooth menu, there is a list of devices available for connection. Do you have your speakers displayed there?
Customer Reply
Yes.
Ok, good. Are your Speakers in the pairing mode currently?
Customer Reply
How do you mean that?
Do you have the light blinking on your speaker?
Customer Reply
Yes. and the speaker sez 'ready to connect'
Alrighty, got it.
So when you are pressing on the speaker's name displayed in the list - nothing is happening, correct?
So when you are pressing on the speaker's name displayed in the list - nothing is happening, correct?
Customer Reply
Yes. bluetooth light is blinking
when i press on device name a message sez pairing
when i press on device name a message sez pairing
Ok, and nothing after that? No sound notifications from the speaker and no device name appeared in "Paired" list, right?
Customer Reply
correct
Ok, roger that.
Try to reboot your phone.
It should reset and fix the Bluetooth module.
Try to reboot your phone.
It should reset and fix the Bluetooth module.
Customer Reply
how do i reboot?
Press and hold the Power/Block button on your phone until the Reboot/Power Off slider will appear.
Customer Reply
i just restarted
Ok, good.
Try to pair again.
Try to pair again.
Customer Reply
I tried again. Just like before. Nothing
Understood.
Do you have any other device capable of Bluetooth connections?
Do you have any other device capable of Bluetooth connections?
Customer Reply
yes. my older galaxy a10e can connect to either.
Ok, try to connect to it then, to pinpoint the source of the issue.
Customer Reply
ok
Notify me when you're done.
Customer Reply
I can connect to galaxy A10e
Alright, noted.
Ok, here's one more possible solution.
On your Pixel navigate to Settings > System > Reset > Reset Wi-Fi, Mobile & Bluetooth > Press "Reset" and confirm.
Then try to pair again.
Ok, here's one more possible solution.
On your Pixel navigate to Settings > System > Reset > Reset Wi-Fi, Mobile & Bluetooth > Press "Reset" and confirm.
Then try to pair again.
Customer Reply
will do
Take your time.
Customer Reply
I just got it working. Yippie!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
Yes. Is it possible to play music out of both my speakers?
Try to press and hold the Bluetooth and + buttons on the speaker currently connected to your phone. Release when you will hear a tone.
Then press and hold the Bluetooth and - buttons on the other speaker till you hear a tone.
Then speakers should say "Party mode" if the connection is successful.
Then press and hold the Bluetooth and - buttons on the other speaker till you hear a tone.
Then speakers should say "Party mode" if the connection is successful.
Customer Reply
still trying
Were there any sounds when pressing B and +?
Customer Reply
I got it to work as well. Yippie again!!!
Super!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
Not for today. I will be working on the photo parts next weekend. Mabey I'll talk with you then. Thank you for your patience.
I am so pleased to see your issue got resolved!
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