Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Does it give you any error messages?
No error messages
I see.
What troubleshooting have you done so far?
I have tried renaming device. no good.
looked on line for other directions
Got it. Have you tried to turn Bluetooth off/on?
and i have tried many times
No. i will try now
Sure, take your time.
No. this doesn't work either. YouTube sez after i click my device name a screen will pop up where i can create an alias but nothing happens.
Which phone are you trying to pair your Speaker to?
Also, my speakers will say it is connected but no
LE - Bose revolve II sound link andor Le- Bose color link
Do you have the Bose speakers in the Bluetooth devices list?
What list?
In the Bluetooth menu, there is a list of devices available for connection. Do you have your speakers displayed there?
Yes.
Ok, good. Are your Speakers in the pairing mode currently?
How do you mean that?
Do you have the light blinking on your speaker?
Yes. and the speaker sez 'ready to connect'
Alrighty, got it.
So when you are pressing on the speaker's name displayed in the list - nothing is happening, correct?
Yes. bluetooth light is blinking
when i press on device name a message sez pairing
Ok, and nothing after that? No sound notifications from the speaker and no device name appeared in "Paired" list, right?
correct
Ok, roger that.
Try to reboot your phone.
It should reset and fix the Bluetooth module.
how do i reboot?
Press and hold the Power/Block button on your phone until the Reboot/Power Off slider will appear.
i just restarted
Ok, good.
Try to pair again.
I tried again. Just like before. Nothing
Understood.
Do you have any other device capable of Bluetooth connections?
yes. my older galaxy a10e can connect to either.
Ok, try to connect to it then, to pinpoint the source of the issue.
ok
Notify me when you're done.
I can connect to galaxy A10e
Alright, noted.
Ok, here's one more possible solution.
will do
Take your time.
I just got it working. Yippie!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Yes. Is it possible to play music out of both my speakers?
still trying
Were there any sounds when pressing B and +?
I got it to work as well. Yippie again!!!
Super!
Is there anything else I can do for you today?
Not for today. I will be working on the photo parts next weekend. Mabey I'll talk with you then. Thank you for your patience.
I am so pleased to see your issue got resolved!
14 verified experts are online now