Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please tell me what email are you trying to log in, sir?
*****@bigpond.com
Very well, thank you! Does it ask you enter the password so you can use the email?
I need to set password in Outlook on my new computer
Understood. Is this your personal or work/school account?
Personal
Got it. Are you signed into your email on any other device, maybe your old computer?
yes but I don't have to enter a password on the old computer
That's okay, you can create a password by using your email, allow me one moment to tell you how you can do it, sir.
On your new computer, please follow these next steps in order to create a new password for your Outlook account:
After you do that, you will receive a code from Microsoft in your email inbox, please enter that code on that webpage and follow the on-screen instructions to create a new password.
When creating a new password, please make sure to write it down somewhere, so you can always have access to it in case you need it.
Please let me know how everything is going, sir :)
Tried again but still no success
So it doesn't recognize your email address?
Either that or the password
Okay, so when you go through password reset, does it send an email?
yes and that comes through to my old computer
And after that you enter the code from email and type in new password, right?
yes
And then you try to log in with *****@bigpond.com and a new password and doesn't allow you to?
I type an email and when I press send I get the message no valid email accounts are configured
Then it seems like you have made a mistake when typing in email
Try to log in again
Thanks for your time I will continue to use my old computer for email and worry about the new one when old one dies Cheers
Is there anything else I can do for you today?
no thanks
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