I have Outlook on my 7 year old computer Iuse it without having to enter a password my new computer asks for a password which I don’ t have

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
Could you please tell me what email are you trying to log in, sir?

Very well, thank you! Does it ask you enter the password so you can use the email?

Understood. Is this your personal or work/school account?

Got it. Are you signed into your email on any other device, maybe your old computer?

That's okay, you can create a password by using your email, allow me one moment to tell you how you can do it, sir.
On your new computer, please follow these next steps in order to create a new password for your Outlook account:
1. First, navigate to the Reset your password page by the link below: https://account.live.com/password/reset
2. Once you are there, enter your email -> *****@bigpond.com and choose "Next".
3. You will be offered to get a code to your email, please choose "Get code".
After you do that, you will receive a code from Microsoft in your email inbox, please enter that code on that webpage and follow the on-screen instructions to create a new password.
When creating a new password, please make sure to write it down somewhere, so you can always have access to it in case you need it.
Please let me know how everything is going, sir :)

So it doesn't recognize your email address?

Okay, so when you go through password reset, does it send an email?

And after that you enter the code from email and type in new password, right?

And then you try to log in with *****@bigpond.com and a new password and doesn't allow you to?

Then it seems like you have made a mistake when typing in email
Try to log in again

Is there anything else I can do for you today?

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