Updated: March 25, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

I have no internet connection, router is working

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Would you be so kind to tell me more about that issue? On what device you don't have an internet connection?

Customer Replay

All devices

Do you have a router at home?

Customer Replay


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Could you please try to restart it? Pull out it from the socket and connect it again after 30 seconds, please.

Customer Replay

The outlet somehow lost power and when I unplugged and plugged it again it went on again but has red light on

Could you please provide the model name of your router?

Customer Replay

Signal is back now
Thank you

Great, *****!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

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