Created: December 24, 2022

I have no internet connection, router is working

Last Edit: January 23, 2023
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Hanna Finley
Hanna Finley Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Hanna Finley
Hanna Finley Tech Expert & Writer
Nice to meet you, *****!
Would you be so kind to tell me more about that issue? On what device you don't have an internet connection?
Customer Reply
All devices
Hanna Finley
Hanna Finley Tech Expert & Writer
Do you have a router at home?
Customer Reply
Yes
Hanna Finley
Hanna Finley Tech Expert & Writer
Could you please try to restart it? Pull out it from the socket and connect it again after 30 seconds, please.
Customer Reply
The outlet somehow lost power and when I unplugged and plugged it again it went on again but has red light on
Hanna Finley
Hanna Finley Tech Expert & Writer
Could you please provide the model name of your router?
Customer Reply
Signal is back now
Thank you
Hanna Finley
Hanna Finley Tech Expert & Writer
Great, *****!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

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