Updated: March 28, 2023
Was it helpful?
by Alex Sherwin
Tech Expert & Writer
511 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets

I have forgotten the password for my MacBookPro

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
I'm very sorry to hear that.
If you see the option to restart and show password reset options, click it to restart your Mac. Then take one of these steps:
Sign in with your Apple ID, if asked. You might also be asked to enter the verification code sent to your other devices.
Enter your FileVault recovery key, if asked. It's the long string of letters and numbers you received when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account to unlock your disk.
Select a user that you want to reset the password for, then click Next.
Enter your new password information, then click Next.
When the password reset is completed, click Restart.

Customer Replay

Where do I go to see the option to restart and show password reset?

When you enter the password, if you have the option to reset it, it will be right under the "enter password" box.
Do you see it?

Customer Replay


banner 3

This is what you should be able to see


Customer Replay

Lokked at the pic, shutdown, restarted but got the same Appleseed window

Sorry, can you please also tell me, did you forget the password to the MacBook that you are on right now?

Customer Replay

Yes, I know the Apple ID but have forgotten the password.

Oh, got it.

  1. Go to iforgot.apple.com
  2. Enter your Apple ID.
  3. Select the option to reset your password, then choose Continue.
  4. Choose to answer your security questions, get an email, or enter your Recovery Key.
  5. Follow the onscreen steps to reset your password.
Customer Replay

Tried this. At step 3 above I don't see the option to reset. Have entered Apple ID, entered the characters in the given box and then get the rotating blue circle. Have tried all of these steps over the past few days with the same result

banner 6

If you cannot reset your AppleID password online you can visit your local Apple store where they'll be able to reset it manually from their side.

Customer Replay

Will their services cost me anything?

Absolutely not.

Customer Replay

Another question: I have difficulty editing PDF files that I have created and saved on this MacBookPro. I've tried coping the file into a new pages doc but am unable to edit this new pages doc.

Can you please tell me which program do you use to create the PDFs in the first place?

Customer Replay


banner 9

So you first create them in pages, and after you have saved them as PDF you have difficulties to edit them again?

Customer Replay


Can you please describe the issues you have in a little bit more detail? Like which part of the process do you have difficulties with?

Customer Replay

After I have copied the contents of the PDF into a new, empty pages doc, I save it as a pages doc and close. When reopening this same pages doc I'm unable to edit.

I'm afraid Apple Pages will not allow you to edit your PDF files, the best app that allows that is Adobe Acrobat.

Customer Replay

May be easier to answer this question: How do I edit a PDF doc that I have created and have saved on my MacBookPro?

Could you please try this :
Open the PDF Document you would like to Edit.
Open the editing mode by clicking Edit in the top toolbar. Click on the Text button. Choose the piece of text you want to edit. Edit text in PDF and click on the blank space to preserve your changes.

Customer Replay

When I open the PDF and click on Edit there is no Text option either active or inactive.

Please try this :
Here’s how to use the edit tools in Quick Look to fill in a PDF on a Mac:
Find the PDF you want to edit.
Select it and press the spacebar.
When you press the spacebar a preview of the file will appear on your screen.
In the top right of the preview, look for the icon that looks like a pencil. Click on it.
Now you will see the editing tools  (not the pdf) I'm unable to edit.

Customer Replay

Tried this yesterday with no joy. Have now solved the issue: I created and saved the original doc in saved pages format and am able to edit this. I will now quit this chat. Thanks for your help.

You are most welcome!
Is there anything else I can do for you today?

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Laptops problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info