Updated: March 24, 2023
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by Ivy Davis
Tech Expert & Writer
462 resolved issues

I have forgotten my password for my Galaxy Tab S7 as I was overseas for work for a extended time period

I have tried the suggested resets without success. Will not turn off without the password

Hello, thank you for using Howly.
Please clarify, what troubleshooting have you already tried so far?

Customer Replay

Tried to turn off with normal option of swiping down and selecting turn off. Tried the suggested - hold down volume button with the power button.

And nothing works, right?

Customer Replay

neither worked. Just keeps coming back to the login screen asking for t password.

Please clarify, is your Samsung Galaxy S7 registered to a Samsung account?


Customer Replay


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Follow these steps:

  1. Log into Your Account.
    Go to findmymobile.samsung.com and sign in with your Samsung ID and password
  2. Select Find
    Tap/click on Find.
  3. Choose More
    Swipe down to Unlock My Device at the bottom of the menu and select it.
  4. Type the Samsung Account Password
    When you enter the password, hit the Unlock button at the top of the menu. A green Unlock icon will appear on the screen after you’ve unlocked the phone. This action removes the PIN password from your Galaxy 7.

Please notice, that you need to log in to the account associated with your Galaxy Tab S7
Is everything clear with the provided instruction?

Customer Replay

Yes. Just had several steps to get to where I needed to be.
Message says cannot unlock a remote unlock is off. L

*****, if you are locked out of your device and have not set up a remote unlock method, you will need to perform a factory reset.
This will erase all data and reset your tablet to factory defaults
*****, do you mind?

Customer Replay

NP if it gets me back in and working.


  • Step 1: Grab your computer or mac -> plug-in charger cable to your computer and make sure your galaxy tab s7 is charging.
Customer Replay


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  • Step 2: Now, Press and hold power button and volume down button and after 15 seconds release the volume down key and now press volume up button and dont release power button key at any time during this process.
Customer Replay

Done. Into Android Recovery screen


  • Step 3: Press and hold these power buttons and volume up button until you see a samsung logo appears on your samsung tablet S7.
Customer Replay

Wipe data/factory reset option on Android Recovery page?

You need to highlight this wipe data and factory reset option using volume up and down keys.
Once you highlight wipe data and factory reset -> press power button on the side of your samsung tablet S7.

Customer Replay

Done. Then reselect factory data reset?

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Yes, Now, confirm factory data reset -> press volume down button and then power button.

Customer Replay

reset in progress

Got it
Wait for your samsung galaxy tab s7 factory reset to complete and once wipe data / factory reset completes then you need to reboot system now.

Customer Replay


Last step: Select option reboot system now and tap on power button and wait for your samsung tablet s8 to reboot,

Customer Replay

in progress
Back in now

Once wipe data / factory reset completes then you need to reboot system now.

Customer Replay

done. starting the rebuild now. Thanks.

Your welcome
Do you have any additional questions I can help you with?

Customer Replay

No. Thanks again for yourhelp it is much appreciated.

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay

You too.


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