Hello, thank you for using Howly.
Please clarify, what troubleshooting have you already tried so far?
Tried to turn off with normal option of swiping down and selecting turn off. Tried the suggested - hold down volume button with the power button.
And nothing works, right?
neither worked. Just keeps coming back to the login screen asking for t password.
Please clarify, is your Samsung Galaxy S7 registered to a Samsung account?
yes
Great!!
Follow these steps:
Please notice, that you need to log in to the account associated with your Galaxy Tab S7
Is everything clear with the provided instruction?
Yes. Just had several steps to get to where I needed to be.
Message says cannot unlock a remote unlock is off. L
*****, if you are locked out of your device and have not set up a remote unlock method, you will need to perform a factory reset.
This will erase all data and reset your tablet to factory defaults
*****, do you mind?
NP if it gets me back in and working.
Great!
Done.
Done. Into Android Recovery screen
Okay
Wipe data/factory reset option on Android Recovery page?
Yes
You need to highlight this wipe data and factory reset option using volume up and down keys.
Once you highlight wipe data and factory reset -> press power button on the side of your samsung tablet S7.
Done. Then reselect factory data reset?
Yes, Now, confirm factory data reset -> press volume down button and then power button.
reset in progress
Got it
Wait for your samsung galaxy tab s7 factory reset to complete and once wipe data / factory reset completes then you need to reboot system now.
done
Last step: Select option reboot system now and tap on power button and wait for your samsung tablet s8 to reboot,
in progress
Back in now
Once wipe data / factory reset completes then you need to reboot system now.
done. starting the rebuild now. Thanks.
Your welcome
Do you have any additional questions I can help you with?
No. Thanks again for yourhelp it is much appreciated.
Thanks
Thank you for chatting with us today!
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You too.
Thanks
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