Updated: June 06, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I have forgot my pin number, as I set the phone up months ago but never used, how do I get passed this point

have no sim card in it and has never being used

Short summary:

  1. Make sure your Aspera AS6 phone is turned off completely. Press and hold the power button for about 20 seconds until the phone turns off.
  2. Press and hold the volume down and power keys together for a few seconds.
  3. When the Aspera logo is displayed, release the buttons.
  4. You will see a menu on the screen. Use the volume up and volume down keys to navigate through the menu options.
  5. Look for an option called "Recovery Mode" and press the power button to select it. If you don't see this option, try selecting the "Reboot" option instead.
  6. If the "Reboot" option doesn't work, repeat the steps again and make sure to follow the instructions precisely.
  7. Once you enter the Recovery Mode, you will see a new set of menu options. Look for an option that mentions "eMMC" or "Clear eMMC."
  8. Select the eMMC option, and it will clear everything and restore your phone to factory settings. Please note that this will delete all data on your phone.
  9. Wait for the process to complete. After the factory reset, your phone should no longer be locked.
  10. Power on your phone and go through the initial setup process. You should be able to use your phone without any lock or PIN code.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you let me know what do you see when you turn on the phone? Does it ask for you a PIN code?

Customer Replay

sanDisk SD card Missing

Is this the error you see on your device?

Customer Replay

and unlock for all features and data at bottom of screen
I can't remember pin number have try ever combination I can think of

banner 3

What is your mobile carrier that the SIM card belongs to, please?

Customer Replay

it's a open phone have never put a sim card in it

I see. So you mean you cannot unlock your phone because of the locked screen, right?

Customer Replay

I was going to put on in but did not because can't open phone

What is the brand and model of the phone, could you let me know?

Customer Replay



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Customer Replay


Could you provide the exact model of Aspera phone you have?

Customer Replay


Got you.
Will be right back
You've mentioned you tried to enter the codes a few times.
After several unsuccessful attempts to Enter a pattern, you should be prompted to enter your Google account login and password
Do you see an option like that?

Customer Replay

no all it comes up with is try again in 30 seconds

banner 9

Ok, so no “Forgot your password?” button, I see
Please try to enter wrong password a few more times and check if it appears, please

Customer Replay

it's a pin number not patten yes as I set this phone up 6 months ago but never used it

Ok, it can be a pattern or Pin number, it depends on the option you set up. Try to enter the code a few times and see if the option to reset the password appears

Customer Replay

have try it 5 times and still comes up with try again in 30 seconds

Top answer

I see.
In this case, we can try to do a hard reset to unlock your phone. But I should warn you, all the data will be deleted in this case, so basically it will be like a new phone
Do you want to try it?

Customer Replay

that's ok

Got you, let's start then

Customer Replay

nothing on the phone is important

Top answer

These are the steps. Please follow them and let me know if any questions appear:

  1. First turn off your Aspera AS6 completely. Press and hold the power button for about 20 seconds and the phone will turn off.
  2. Keep holding on the volume down and power keys together for a few seconds in your Aspera AS6.
  3. When the Aspera logo is displayed, release the buttons.
  4. Move through the menu with the volume up and volume down keys until you reach the “Recovery Mode” option and press the power button to access.
Customer Replay

manual test, item test, test report, debug test, clear eMMC, version, Reboot, which one

Do you see a Recovery mode option or just Recovery?

Customer Replay


Ok, try to choose Reboot option

Customer Replay

no did not work

What happened when you chose Reboot option, please?

Customer Replay

just restarted phone

I see. Please try the same steps again following the instruction step-by-step
Let me know when the Aspera logo appears

Customer Replay

it was the eMMC I needed to press has now cleared everything and gone back to factory settings thank you

I see. That's good, seems like your model has the menu in eMMC then.
Once you reset the phone to the factory settings, you should be able to use your phone without the lock. Is it working now, *****?

Customer Replay

thank you for your assistance

It was my pleasure chatting with you, *****!
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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Invalid Date
This whole process took way longer than expected
Invalid Date
This seems like a lot of hassle just to unlock a phone. 😒
Invalid Date
Can I use this method for any other phone model?

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