Updated: March 21, 2023
Was it helpful?
by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

I have been having a problem with my emails

I noticed that I was not getting a response to my sent emails. I just sent my son an email and if you hit reply the response is directed to a different, fake, account. The reply goes to *****@mnoin.com. My email address is *****@yahoo.com. What can I do to correct this?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please follow these steps:

  1. Click Settings Image of the Settings icon.
  2. Click More Settings.
  3. Click Mailboxes.
  4. Click the primary mailbox account.
  5. Under Forwarding, locate the Forwarding Address and click Remove.
  6. Click Save.

Please, keep me posted.

Customer Replay

Not sure where to find the settings image of the settings icon

Do you see the Settings icon?
It supposed to look like this:
when I hit that I get a black screen with a small square with a white dot in the middle.

Customer Replay

Okay, do you see the settings icon when you click on your icon account?
It is supposed to look like a cogwheel.

banner 3

when i click on the settings icon I get various things such as systems, devices, phone

Customer Replay

Do you see "More settings"?

Customer Replay

Could you send me a screenshot, please?

I have worked down your list to #5 and nothing is coming up on the forward address.

Customer Replay

Okay, do you see the "forwarding" itself?

banner 6
Customer Replay

What exactly do you there? Just blank space?

It says to upgrade to Yahoo Plus


Customer Replay

Got it, thank you.
Can you do this:

  1. Click the Settings icon. | Click More Settings .
  2. Click Mailboxes.
  3. What email address do you see there?


Customer Replay

No other emails?

banner 9
Customer Replay

Can I ask, what do you use to send the email? Like, do you send it from the web page?

From web page

Customer Replay

Got it, thank you. Are you using "edge" web browser?

Customer Replay

What browser are you using?

google chrome

Customer Replay

Noted. Can you try this:

  1. Click the Settings icon. | click More Settings .
  2. Click Mailboxes.
  3. Click the More icon. next to "Send-only email address."
  4. Click Add.
  5. Enter the send-only email address (your current yahoo email)
  6. Click Verify.
  7. Open the email and follow the instructions to verify the address.

I see the mnion email under ADD. If I enter my correct email it tells me it already exist

Customer Replay

Do you see an option to delete this email?

yes, remove send only email address

Customer Replay

Remove it, please, and after that re-add it.

when I add my correct email it tells me it already exist.

Customer Replay

After you have removed it?

There is nothing else under the send-only eamil address

Customer Replay

Got it. In this case, can I ask you to log out of your email box, log back in and send the email to your son again? Check, if the issue is still there.

Sign out and signed back in. If I try to send an email it tells me the reply to address set on your account is unverified

Customer Replay
  1. Click the Settings icon. | Click More Settings .
  2. Click Mailboxes.
  3. Select the email address you want to change the reply-to address for.
  4. Select a new address from the "Reply-to address" menu .
  5. Click Save at the bottom of the page.

It looks like everything works correctly now. Just sent email to my son and all is well. Many thanks for all your help. It was greatly appreciated.

Customer Replay

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Nothing else. THANK YOU !!

Customer Replay

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Website problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info