Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Could you please follow these steps:
Please, keep me posted.
Not sure where to find the settings image of the settings icon
Do you see the Settings icon?
It supposed to look like this:
when I hit that I get a black screen with a small square with a white dot in the middle.
Okay, do you see the settings icon when you click on your icon account?
It is supposed to look like a cogwheel.
when i click on the settings icon I get various things such as systems, devices, phone
Do you see "More settings"?
Could you send me a screenshot, please?
Okay, do you see the "forwarding" itself?
What exactly do you there? Just blank space?
It says to upgrade to Yahoo Plus
Got it, thank you.
Can you do this:
No other emails?
Can I ask, what do you use to send the email? Like, do you send it from the web page?
From web page
Got it, thank you. Are you using "edge" web browser?
What browser are you using?
Noted. Can you try this:
I see the mnion email under ADD. If I enter my correct email it tells me it already exist
Do you see an option to delete this email?
yes, remove send only email address
Remove it, please, and after that re-add it.
when I add my correct email it tells me it already exist.
After you have removed it?
There is nothing else under the send-only eamil address
Got it. In this case, can I ask you to log out of your email box, log back in and send the email to your son again? Check, if the issue is still there.
Sign out and signed back in. If I try to send an email it tells me the reply to address set on your account is unverified
It looks like everything works correctly now. Just sent email to my son and all is well. Many thanks for all your help. It was greatly appreciated.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Nothing else. THANK YOU !!
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