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I have an unended call on my answering machine
Short summary:
- Locate the "Off" or "Hang-Up" button on your phone. This button is usually labeled with a phone receiver icon or a red phone symbol. Press this button to end the current call on the answering machine.
- If the call does not disconnect, unplug the power cord from the answering machine base unit to power it off. Wait for about 10 seconds, then plug the power cord back in to turn it on again.
- Check the display on your phone to see if the ongoing call message is still present. If it is, press and hold the "Off" or "Hang-Up" button again to force the call to end.
- If the issue persists and the ongoing call message remains on the display, you may need to reset your phone system. Refer to the user manual of your Uniden Premium DECT XS 916 phone for specific instructions on how to perform a reset or restore the factory settings. Make sure to follow the instructions carefully to avoid unintended consequences, as resetting the phone may erase your contacts and customized settings.
- After performing the reset, set up your phone system again by following the initial setup instructions provided in the user manual. This typically involves configuring the date and time, setting up the answering machine, and registering handsets if necessary.
Hello, thank you for using Howly.
Can you please specify both the brand and the model of your phone?
Uniden Premium DECT XS 916
Noted
What troubleshooting have you done so far?
Not able to clear the call in the answering machine that is on hold
Okay, I see
Please, try the following steps to clear the message and restore the ringing:
- Pick up the phone receiver and press the "Flash/Function" button.
- Use the arrow keys to scroll through the menu options until you find the "Clear" option and press the "Select" button to choose the "Clear" option.
- Use the arrow keys to scroll through the options until you find "All Msgs" and press the "Select" button to choose "All Msgs".
- Wait for the message to be cleared, then hang up the phone receiver and test if the phone is now ringing properly.
when I press the Flash button I get a message "talk" with a continuing beeping
I have 2 hand pieces. Does this make a difference?
If you have two handsets for your Uniden, it is possible that the message on hold is on one of the handsets and not the other. In this case, you will need to check both handsets to see which one is displaying the message and clear it accordingly.
OK. Could you call me on my mobile phone?
Currently, we don't have the option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
OK
Please, check the handsets to make sure
Checked the other hand piece. It is giving the same beeping sound ,
Okay, I see
When I go into the answering area
Noted
Let's try factory resetting the phone to erase the error:
- Press the Menu button on the handset and use the up or down arrow keys to navigate to the "Settings" menu, then press the Select button.
- Use the up or down arrow keys to navigate to the "System Reset" option, then press the Select button.
- Use the up or down arrow keys to select "Deregister All", then press the Select button.
- A confirmation message will appear on the display screen - use the up or down arrow keys to select "Yes", then press the Select button.
I see
It sounds like the "New CID" message is indicating that the phone system has received a new Caller ID number. This message typically appears on the display screen when you receive an incoming call, and the phone system is able to identify the caller's phone number.
In this case, it appears that Handset #1 received a call with Caller ID number 23, and Handset #2 may have also received a call with Caller ID information, but the display may have cut off or not properly updated the information.
To view the complete Caller ID information on your handsets, you can press the "CID" button or "Talk" button during or after the call. This should display the complete Caller ID information, including the caller's phone number and name (if available).
Going back to your prior instruction. when I press the menu button the following options are available handset setup, ans setup, day & time, register base, global set up.
Do you mean you're going to try factory resetting the phone?
No, I am just trying to follow your second to last instruction on how to clear the ongoing call.
I can't get into the area to delete the ongoing call
Could you tell me which step you get stuck at?
Could you tell me the option I should selrct when I go into menu please
Try these steps, please:
- Press the Menu button on the handset and use the up or down arrow keys to navigate to the "Answering Setup" menu, then press the Select button.
- Use the up or down arrow keys to navigate to the "Ans. Machine Setup" option, then press the Select button.
- Use the up or down arrow keys to navigate to the "Announcement" option, then press the Select button.
- Use the up or down arrow keys to listen to the message that is currently on hold. If you want to clear the message, press the Delete button to delete it.
I don't have an 'announcement" option. I have the following options - Security code, ring time, record time, message alert, call screen, ans on/off.
Okay, I see
Let's do it this way, please:
- Use the up or down arrow keys to navigate to the "Answering Setup" menu, then press the Select button.
- Use the up or down arrow keys to navigate to the "Ans. Machine Setup" option, then press the Select button.
- Use the up or down arrow keys to navigate to the "Play/Record Messages" option, then press the Select button.
- Use the up or down arrow keys to listen to the message that is currently on hold. If you want to clear the message, press the Delete button to delete it.
When I go into Ans,Setup there is not another option for Machine ans, setup.
Or Ans. Machine setup
Noted
It's possible that the "New CID" message on your Uniden handset could be related to the issue you're experiencing with the phone not ringing.
Let's try resetting the phone this way:
- Unplug both power and phone lines from the main base.
- Remove batteries from all handsets
- Wait at least 15 minutes, then restore them all
This should help to erase the error too
Ok
Have you been able to unplug everything and remove the batteries?
yes
Did anything change after that though?
Please, try this:
- Disconnect the battery.
- Press and hold the Star * and Pound # Key.
- Reconnect the battery while holding down both keys.
- Wait for a long beep: The phone will now register itself to the new base, and the handset has been restored to factory default settings.
Please, also note that resetting the phone to factory defaults will erase all data, including contacts and call history.
Have done this on both hand pieces. Still a call on held in the answering machine area on both hand sets
On HOLD
Okay, I got you.
Are you sure that the phone has been restored to factory settings?
If yes, you should not have any call history. Can you please check?
How do I do this please.
Try to press the "CID" button on the phone, which will display the numbers of the last 50 received calls.
What is the CID button?
This button is located to the left of the "up" button
Is that the "clear" button?
Number 4 on the screenshot.
All solved and working again. Thanks,
Is there anything else I can do for you today?
No thanks
I am so pleased to see your issue got resolved!
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