Updated: March 21, 2023
66 Views
Was it helpful?
author
by Jessica Miller
Tech Expert & Writer
667 resolved issues

I have an old kindle which no longer works

I purchased a new kindle, but of course when I enter my details I am told that that account already exists. How do I transfer kindle account to the new machine?
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Let me clarify, did you try to get access to your Amazone account?

Customer Replay

No

author

Would you like to transfer your books to a new one?

Customer Replay

No thank you

banner 3
author

What kind of account do you need to get access to?

Customer Replay

I don't understand your question.

author

Okay
As you mentioned before - when I enter my details I am told that that account already exists. How do I transfer kindle account to the new machine?

image

Customer Replay

I simply want to use the new machine and discard the old one, but I simply want to know how I delete the account from the old machine so that I can enter the details on the new one.

author

Okay I got it
Do you have access to your old device?

Customer Replay

Yes

banner 6
author

Firstly you need to Deregister Your Kindle E-Reader

  1. From the home screen, swipe down to open the Quick Actions or select Menu.
  2. Select Settings or All Settings.
  3. Go to Your/My Account and select Deregister/Deregister Device.
  4. If prompted, select Deregister again to confirm.


And after this try to sign in to your new device, please.

Customer Replay

Thank you very much. That was all I wanted to know.

author

We are glad to assist you.
Let me know when you are done.

https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/ae2931ad-6179-480b-ba75-f68688f39b00/width=80
Our expert Jessica is online and ready to resolve your issues
667 resolved issues
Share on:
Copy to clipbord
Was it helpful?

Get answers until you're satisfied

/images/experts/tech/DannisK.webp
/images/experts/tech/StacyS.webp
/images/experts/tech/BorisP.webp

14 verified experts are online now

Artie K.

Expert's Assistant

Artie K.
Ask your question here

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info