Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Let me clarify, did you try to get access to your Amazone account?
Let me clarify, did you try to get access to your Amazone account?
Customer Reply
No
Would you like to transfer your books to a new one?
Customer Reply
No thank you
What kind of account do you need to get access to?
Customer Reply
I don't understand your question.
Okay
As you mentioned before - when I enter my details I am told that that account already exists. How do I transfer kindle account to the new machine?
As you mentioned before - when I enter my details I am told that that account already exists. How do I transfer kindle account to the new machine?
Customer Reply
I simply want to use the new machine and discard the old one, but I simply want to know how I delete the account from the old machine so that I can enter the details on the new one.
Okay I got it
Do you have access to your old device?
Do you have access to your old device?
Customer Reply
Yes
Firstly you need to Deregister Your Kindle E-Reader
1. From the home screen, swipe down to open the Quick Actions or select Menu.
2. Select Settings or All Settings.
3. Go to Your/My Account and select Deregister/Deregister Device.
4. If prompted, select Deregister again to confirm.
And after this try to sign in to your new device, please.
1. From the home screen, swipe down to open the Quick Actions or select Menu.
2. Select Settings or All Settings.
3. Go to Your/My Account and select Deregister/Deregister Device.
4. If prompted, select Deregister again to confirm.
And after this try to sign in to your new device, please.
Customer Reply
Thank you very much. That was all I wanted to know.
We are glad to assist you.
Let me know when you are done.
Let me know when you are done.
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