Updated: March 21, 2023
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by Jessica Miller
Tech Expert & Writer
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I have an old kindle which no longer works

I purchased a new kindle, but of course when I enter my details I am told that that account already exists. How do I transfer kindle account to the new machine?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Let me clarify, did you try to get access to your Amazone account?

Customer Replay

No

Would you like to transfer your books to a new one?

Customer Replay

No thank you

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What kind of account do you need to get access to?

Customer Replay

I don't understand your question.

Okay
As you mentioned before - when I enter my details I am told that that account already exists. How do I transfer kindle account to the new machine?

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Customer Replay

I simply want to use the new machine and discard the old one, but I simply want to know how I delete the account from the old machine so that I can enter the details on the new one.

Okay I got it
Do you have access to your old device?

Customer Replay

Yes

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Firstly you need to Deregister Your Kindle E-Reader

  1. From the home screen, swipe down to open the Quick Actions or select Menu.
  2. Select Settings or All Settings.
  3. Go to Your/My Account and select Deregister/Deregister Device.
  4. If prompted, select Deregister again to confirm.


And after this try to sign in to your new device, please.

Customer Replay

Thank you very much. That was all I wanted to know.

We are glad to assist you.
Let me know when you are done.

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