Created: January 13, 2023

I have an old kindle which no longer works

I purchased a new kindle, but of course when I enter my details I am told that that account already exists. How do I transfer kindle account to the new machine?
Last Edit: January 13, 2023
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Jessica Miller
Jessica Miller Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jessica Miller
Jessica Miller Tech Expert & Writer
Nice to meet you, *****!
Let me clarify, did you try to get access to your Amazone account?
Customer Reply
No
Jessica Miller
Jessica Miller Tech Expert & Writer
Would you like to transfer your books to a new one?
Customer Reply
No thank you
Jessica Miller
Jessica Miller Tech Expert & Writer
What kind of account do you need to get access to?
Customer Reply
I don't understand your question.
Jessica Miller
Jessica Miller Tech Expert & Writer
Okay
As you mentioned before - when I enter my details I am told that that account already exists. How do I transfer kindle account to the new machine?
Kindle
Customer Reply
I simply want to use the new machine and discard the old one, but I simply want to know how I delete the account from the old machine so that I can enter the details on the new one.
Jessica Miller
Jessica Miller Tech Expert & Writer
Okay I got it
Do you have access to your old device?
Customer Reply
Yes
Jessica Miller
Jessica Miller Tech Expert & Writer
Firstly you need to Deregister Your Kindle E-Reader
1. From the home screen, swipe down to open the Quick Actions or select Menu.
2. Select Settings or All Settings.
3. Go to Your/My Account and select Deregister/Deregister Device.
4. If prompted, select Deregister again to confirm.
And after this try to sign in to your new device, please.
Customer Reply
Thank you very much. That was all I wanted to know.
Jessica Miller
Jessica Miller Tech Expert & Writer
We are glad to assist you.
Let me know when you are done.

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