I have an old iPad that I have not used in several years
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you have the latest iPadOS installed on your device?
probably not. The iPad is at least 7 years old.
Can you please check for the updates?
ok, I'll try
Do you know how to do that?
no
can it be done with no web access?
Please, plug your device into power and connect to the internet with Wi-Fi.
1. Go to Settings > General, then tap Software Update.
2. Choose the software update available to install
ok
You need to be connected to the Internet, in order to install the update.
That's the problem, good wifi but no internet. I asked if there's a settng I missed.
Are you able to connect another device to the same network?
And check if it works properly
sure. This PC is on it now. Other devices are fine, too.
I see
Can you please tap on "Info" icon near that network name in your Wi-Fi menu and choose "Forgot this network"?
done
Well
Let's try to connect to this network once again.
ok
I'm in. Should I try a website?
Sure, *****
How is it going?
TADA! It worked. Thanx.
You are welcome, sir!
Is there anything else I can do for you today?
not now Got it
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