Updated: April 03, 2023
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by Mia Green
Tech Expert & Writer
612 resolved issues

I have an old iPad that I have not used in several years

I want to start using it again. I have a strong wifi signal, but can't reach any websites. Is there a setting I've missed? (The iPadworks fine otherwise.)

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Do you have the latest iPadOS installed on your device?

Customer Replay

probably not. The iPad is at least 7 years old.


Can you please check for the updates?

Customer Replay

ok, I'll try

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Do you know how to do that?

Customer Replay

can it be done with no web access?

Please, plug your device into power and connect to the internet with Wi-Fi.
1. Go to Settings > General, then tap Software Update.
2. Choose the software update available to install

Customer Replay


You need to be connected to the Internet, in order to install the update.

Customer Replay

That's the problem, good wifi but no internet. I asked if there's a settng I missed.

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Are you able to connect another device to the same network?
And check if it works properly

Customer Replay

sure. This PC is on it now. Other devices are fine, too.

I see
Can you please tap on "Info" icon near that network name in your Wi-Fi menu and choose "Forgot this network"?

Customer Replay


Let's try to connect to this network once again.

Customer Replay

I'm in. Should I try a website?

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Sure, *****
How is it going?

Customer Replay

TADA! It worked. Thanx.

You are welcome, sir!
Is there anything else I can do for you today?

Customer Replay

not now Got it

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