Updated: April 02, 2023
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by Mia Green
Tech Expert & Writer
612 resolved issues

I have a Starlink SKy DSL

I have paid the monthly fee but I can not use it because I need settings and perhaps pay the Portability. I wants to use other plase as the registration address.
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
If you are an active customer, you can enable Portability from your account page and it will take effect immediately.
If you have multiple Starlinks, Portability must be selected and purchased for each location.
You can do it there: https://www.starlink.com/account/home

image

Customer Replay

Thank you,
I have more quetition

author

No problem!
Sure! I'm here to help!

Customer Replay

I forget my password.

banner 3
author

Did you forget your password from your Starlink account?

Customer Replay

Yes. I sent request
I have sent request password reset but I can not get back any email.

author

You can definitely recover your account by your email or by phone number. Have you tried that?

Customer Replay

I have tried it but I can not get back email for password reset.

author

You submitted a request but didn't get an email from Starlink, correct?

Customer Replay

I have tired 5 times
Yes

banner 6
author

Got it!
Have you checked your Junk/Spam folder?

Customer Replay

yes

author

Noted!
Have you tried to recover your account with your phone?

Customer Replay

No

author

You can definitely try that option. It's on the same page where you requested the password reset by email but this time just choose the "By Phone" option here:
https://auth.starlink.com/forgot-password

Customer Replay

Thank you

banner 9
author

No problem!

Customer Replay

I have got answere

author

Please let me know if it worked.

Customer Replay

The system requset user name. I have registered by email.
Have I username as well?
I forgot it.
Dr. *****

author

Your username is your email address, *****.

Customer Replay

The screen show me my name and Balance 0.00 Ft

author

Were you able to log in?

Customer Replay

What is this number? *****

author

It looks like your account number.

Customer Replay

I think yes.

author

Sounds good!

Customer Replay

I have found " Add Portability"

author

Sounds great! Please enable it.

Customer Replay

The payment will be automatically?

author

Your billing begins 14 days from the day your Starlink Kit ships, and is not dependent on install or usage. Yes, it should be automatically.

Customer Replay

I need pay Portability fee one time?

author

Per their press release, it's a monthly payment.

Customer Replay

okay.
When I now want using the Starlink for example next 5-6 months. How can I stop the payment and how can I start agaig the payment?

author

They are unable to change billing dates at this time. Your Starlink subscription can only be cancelled, not paused or delayed. If you have a residential account, you are able to add and remove Portability at anytime.

Customer Replay

so I have to keep paying the monthly fee?
continously?

author

Unfortunately, yes. That's how their service work.
If you cancel your service, you may not be able to renew it since all the spots may be already canceled.

Customer Replay

thnak you
If I sell the device, how can it be transferred to the new owner?
How can you enter another bank card number if the current one expires?

author

Yes, you can sell your used Residential Starlink equipment to anyone who has availability at their service address. When you purchase Starlink, you own the hardware.

Customer Replay

How to register under another name after sale?

author

It should be done with their direct support. Just create a Starlink support ticket via the app or support section of the website. Tell Starlink you are needing to transfer your service to someone else, and provide them with the buyer's address and email.

Customer Replay

Thank you!

author

No problem!

Customer Replay

When are larger areas expected to be switched on? for example Africa

author

Starlink estimates that service will begin in the rest of Africa in 2023, but this depends on the company receiving the necessary approvals.

Customer Replay

Thank you, nd Asia
and Asia?

author

If you believe the coverage map available on the official website of the project, the next Asian country with access to Starlink will be the Philippines, followed by the Republic of Korea. There, satellite internet will appear in the fourth quarter of 2022 and the first quarter of 2023, respectively.

Customer Replay

Thank you,

author

You are always very welcome!

Customer Replay

Red See is working now? Can I know something about Starlink service?

author

Please let me know if I can help you with anything else.

Customer Replay

Red see is working currently,
?

author

Do you have in mind the Red Sea location?

Customer Replay

yes

author

Reportedly, it works there.

Customer Replay

is there a service difference between seas and land?

author

It differs and it's way more expensive, $5,000/mo with a one-time hardware cost of $10,000 for two high-performance terminals.

Customer Replay

Can I use my device on seas and on land?

author

Yes, it should work.

Customer Replay

Thank you,

author

The ground stations must be near the user for the user to have connectivity. And it seems that Starlink may also be locking the cells down using GPS coordinates so as to not extend service far out into the ocean (up to 12 miles possibly depending on where).

Customer Replay

I set up the Portability service, but the system did not take the money from my bank account.
I guess it won't work in other areas until then.
Please tell me again how can I activate the Portability service? I have seen about 10 USD/ month

author

When you enable Portability, you are charged on your next monthly invoice. Portability is charged in full monthly increments and cannot be pro-rated. The Portability feature and billing charges will be ongoing until you decide to disable it.

Customer Replay

Thank you,

author

No problem!
Please let me know if I can help you with anything else.

Customer Replay

I have tired the Portability service but not work currently
I think I can not setup this opportunity

author

As I mentioned above, it will start to work after you are charged for your next month's subscription. Also, please note that it is prohibited to use Starlink for RVs or Portability while in-motion.
Using the Starlink Kit in motion will void the limited warranty of your Kit. While their teams are actively working to make it possible to use Starlink on moving vehicles, Starlink is not yet configured to be safely used in this way.

Customer Replay

so now I won't be able to use it in other places, only at home? I can use just from next month?

author

Correct. If you have Starlink internet service and decide to move, your Starlink will most likely not be able to follow you.

Customer Replay

But if I turn on the Portability service, I can use it elsewhere.

author

Correct. It will start to work after you are charged for your next moth as I mentioned above.

Customer Replay

Then I can't use it for the next week

author

It depends on your Billing Date with them. You will receive an email notice 7 days prior to due date for the upcoming payment. Since the payment will be automatically processed on the due date, there is no additional action required. The email is simply a reminder for upcoming charges.

Customer Replay

It is not good news.
So I can not use Starlink Abroad atű next week
at next week

author

*****, unfortunately, they don't have the option to change it but you can try to fill out the form and ask them if your billing date can be moved: https://support.starlink.com/create-support-ticket

Customer Replay

Thank you

author

My pleasure!
Is there anything else I can help you with?

Customer Replay

I'm not sure if I managed to turn on the Portability service request. Please write me again how can I switch on the Portability service.

author

Please do the following:
Go to Starlink.com and sign into your account. Look for the MANAGE SERVICE OPTIONS button and press. Then look for writing ADD PORTABILITY and press the little arrow icon beside it. Then a large window will pop up giving you the requirements for signing up.

Customer Replay

Thank you so much,
I hope I can use the STARLINK soon,

author

It's my pleasure to help you!

Customer Replay

Thank you and have a good night :) I dont know where are you. :)

author

Thank you!
Have a great rest of your day and stay safe!

Customer Replay

Thank you,

author

Anytime!

Customer Replay

;)

Customer Replay

Mia, Are you here?

author

Yes, we are still connected.

Customer Replay

I have singed in but I do not find MANAGE SERVICE OPTIONS
I have find Home- Shop- Billing- Support

author

Could you please specify what options you see?

Customer Replay

main page
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 989610

author

*****, do you have the Starlink app on your phone?

Customer Replay

yes

author

Great! You should be able to turn on Portability on your phone!
Also, I just double-checked and it looks like it should work right after you enabled this feature so a good news is that you will be able to use it next week if you enable this feature.

Customer Replay

GREAT!!!! :)
THANK YOU SOOOOOO MUCH!!!

author

I'm happy to help you, *****!

Customer Replay

I can not sing in on phone. The email correct. The password correct. SURE
What is the problem?
Sorry for too much questions.

author

No problem!
Wat it the error message you gat when you try to log in on your phone?

Customer Replay

WORK.

author

Sounds great!

Customer Replay

Same password one time not work one time is work.
I do not understand,
I do not find MANAGE SERVICE OPTIONS
I have found Main manü and payment informations

author

*****, is your Starlink active now and your dish is connected to your account?

Customer Replay

I think it's active
I have paid the montly fee

author

If you are logged in to your app, what is the status of your Starlink service there? Is it "online"?

Customer Replay

Where can I see it?
in the meantime I found the portability service.
Portability is Active

author

Sounds great!

Customer Replay

STATUS ACTIVE
green

author

Congratulations, *****! You are in :)
It looks like you are all set at this point!
Try to connect to your Starlink network to check if it works.

Customer Replay

I sending the screenshot right now. Please chek it.

Customer Replay

Visitor uploaded:Image.jpeg
Type: image/jpeg
Size: 286514

author

Yes, you are active now! *****, please note that this is the mobile version of their website but not the app.

Customer Replay

What mean?

author

The app should be downloaded to your phone from your AppStore.

Customer Replay

I have downloaded

author

But since you are enabled portability, it should work now.
Could you please try to connect to your Starlink network to check if it works?

Customer Replay

I have use it just I can not sing in throught App just by link as I get by SMS
yes

author

Sounds good!
You should be able to move your Starlink at this point.

Customer Replay

Is there anything else important I should know about starlink?
Anythink
The antenna is move but I can not get internet

author

If you have any additional questions, you can definitely chat with us :)

Customer Replay

thank you

author

Could you please specify if your Starlink internet works now?

Customer Replay

Not work
Antenna is moved position but not coming data

author

Got it!
*****, did you use it before? If you are setting up the Starlink for the first time, wait 30 minutes after powering up everything. It takes about 30 minutes to install the latest dish firmware. Once it’s updated, it will look for satellites and establish a network connection.

Customer Replay

I do not use before.
This is the first conection

author

In this case, you need to wait for about 30 minutes for your connection to appear.
It's installing the firmware from above :)

Customer Replay

thank you

author

My pleasure!

Customer Replay

You helped me a lot!

author

I always happy to help!

Customer Replay

:)

author

*****, can I help you with anything else?

Customer Replay

I think I have got ALL iformation as I want. :)

author

Sounds great!
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like so you can chat back if you have additional questions.
I am so pleased to see your issue got resolved!

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Our expert Mia is online and ready to resolve your issues
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