I have a Starlink SKy DSL

Nice to meet you, *****!
If you are an active customer, you can enable Portability from your account page and it will take effect immediately.
If you have multiple Starlinks, Portability must be selected and purchased for each location.
You can do it there: https://www.starlink.com/account/home

No problem!
Sure! I'm here to help!

Did you forget your password from your Starlink account?

You can definitely recover your account by your email or by phone number. Have you tried that?

You submitted a request but didn't get an email from Starlink, correct?

Got it!
Have you checked your Junk/Spam folder?

Noted!
Have you tried to recover your account with your phone?

You can definitely try that option. It's on the same page where you requested the password reset by email but this time just choose the "By Phone" option here:
https://auth.starlink.com/forgot-password

No problem!

Please let me know if it worked.

Your username is your email address, *****.

Were you able to log in?

It looks like your account number.

Sounds good!

Sounds great! Please enable it.

Your billing begins 14 days from the day your Starlink Kit ships, and is not dependent on install or usage. Yes, it should be automatically.

Per their press release, it's a monthly payment.

They are unable to change billing dates at this time. Your Starlink subscription can only be cancelled, not paused or delayed. If you have a residential account, you are able to add and remove Portability at anytime.

Unfortunately, yes. That's how their service work.
If you cancel your service, you may not be able to renew it since all the spots may be already canceled.

Yes, you can sell your used Residential Starlink equipment to anyone who has availability at their service address. When you purchase Starlink, you own the hardware.

It should be done with their direct support. Just create a Starlink support ticket via the app or support section of the website. Tell Starlink you are needing to transfer your service to someone else, and provide them with the buyer's address and email.

No problem!

Starlink estimates that service will begin in the rest of Africa in 2023, but this depends on the company receiving the necessary approvals.

If you believe the coverage map available on the official website of the project, the next Asian country with access to Starlink will be the Philippines, followed by the Republic of Korea. There, satellite internet will appear in the fourth quarter of 2022 and the first quarter of 2023, respectively.

You are always very welcome!

Please let me know if I can help you with anything else.

Do you have in mind the Red Sea location?

Reportedly, it works there.

It differs and it's way more expensive, $5,000/mo with a one-time hardware cost of $10,000 for two high-performance terminals.

Yes, it should work.

The ground stations must be near the user for the user to have connectivity. And it seems that Starlink may also be locking the cells down using GPS coordinates so as to not extend service far out into the ocean (up to 12 miles possibly depending on where).

When you enable Portability, you are charged on your next monthly invoice. Portability is charged in full monthly increments and cannot be pro-rated. The Portability feature and billing charges will be ongoing until you decide to disable it.

No problem!
Please let me know if I can help you with anything else.

As I mentioned above, it will start to work after you are charged for your next month's subscription. Also, please note that it is prohibited to use Starlink for RVs or Portability while in-motion.
Using the Starlink Kit in motion will void the limited warranty of your Kit. While their teams are actively working to make it possible to use Starlink on moving vehicles, Starlink is not yet configured to be safely used in this way.

Correct. If you have Starlink internet service and decide to move, your Starlink will most likely not be able to follow you.

Correct. It will start to work after you are charged for your next moth as I mentioned above.

It depends on your Billing Date with them. You will receive an email notice 7 days prior to due date for the upcoming payment. Since the payment will be automatically processed on the due date, there is no additional action required. The email is simply a reminder for upcoming charges.

*****, unfortunately, they don't have the option to change it but you can try to fill out the form and ask them if your billing date can be moved: https://support.starlink.com/create-support-ticket

My pleasure!
Is there anything else I can help you with?

Please do the following:
Go to Starlink.com and sign into your account. Look for the MANAGE SERVICE OPTIONS button and press. Then look for writing ADD PORTABILITY and press the little arrow icon beside it. Then a large window will pop up giving you the requirements for signing up.

It's my pleasure to help you!

Thank you!
Have a great rest of your day and stay safe!

Anytime!

🙂

Yes, we are still connected.

Could you please specify what options you see?

*****, do you have the Starlink app on your phone?

Great! You should be able to turn on Portability on your phone!
Also, I just double-checked and it looks like it should work right after you enabled this feature so a good news is that you will be able to use it next week if you enable this feature.

I'm happy to help you, *****!

No problem!
Wat it the error message you gat when you try to log in on your phone?

Sounds great!

*****, is your Starlink active now and your dish is connected to your account?

If you are logged in to your app, what is the status of your Starlink service there? Is it "online"?

Sounds great!

Congratulations, *****! You are in :)
It looks like you are all set at this point!
Try to connect to your Starlink network to check if it works.

Sure!

Yes, you are active now! *****, please note that this is the mobile version of their website but not the app.

The app should be downloaded to your phone from your AppStore.

But since you are enabled portability, it should work now.
Could you please try to connect to your Starlink network to check if it works?

Sounds good!
You should be able to move your Starlink at this point.

If you have any additional questions, you can definitely chat with us :)

Could you please specify if your Starlink internet works now?

Got it!
*****, did you use it before? If you are setting up the Starlink for the first time, wait 30 minutes after powering up everything. It takes about 30 minutes to install the latest dish firmware. Once it’s updated, it will look for satellites and establish a network connection.

In this case, you need to wait for about 30 minutes for your connection to appear.
It's installing the firmware from above :)

My pleasure!

I always happy to help!

*****, can I help you with anything else?