Updated: April 06, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

I have 2 roku on 2 different tvs one is working fine not outher and reset now can’t do nothing with remote

Hello, thank you for using Howly.
Can you take me a photo of the battery compartment of the non-working remote, please?

Customer Replay

Dont know how to do while on phone

That is not a problem, you can take a photo and then come back to the chat.

Customer Replay

Was working fine until I reset from device to get out of guest mode without pin

If you get disconnected - just come back here, and we will be reconnected automatically.

Customer Replay

Remote does not take batteries

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Ok, got you.
On the back side of your remote should be a button and the status light right above it.
You have to reboot your Roku TV by unplugging it for a minute, then turn it on and press&hold that button on the back side of the remote for approx 10 seconds till you see the "Pairing remote" message on your TV.

Customer Replay

Ok remote works trying to set up

Great! Glad to hear that.
Is there anything else I can do for you today?

Customer Replay

No ty

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