Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you take me a photo of the battery compartment of the non-working remote, please?
Can you take me a photo of the battery compartment of the non-working remote, please?
Customer Reply
Dont know how to do while on phone
That is not a problem, you can take a photo and then come back to the chat.
Customer Reply
Was working fine until I reset from device to get out of guest mode without pin
If you get disconnected - just come back here, and we will be reconnected automatically.
Customer Reply
Remote does not take batteries
Ok, got you.
On the back side of your remote should be a button and the status light right above it.
You have to reboot your Roku TV by unplugging it for a minute, then turn it on and press&hold that button on the back side of the remote for approx 10 seconds till you see the "Pairing remote" message on your TV.
On the back side of your remote should be a button and the status light right above it.
You have to reboot your Roku TV by unplugging it for a minute, then turn it on and press&hold that button on the back side of the remote for approx 10 seconds till you see the "Pairing remote" message on your TV.
Customer Reply
Ok remote works trying to set up
Great! Glad to hear that.
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
No ty
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