Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Nice to meet you, *****!
Can you please explain the issue in detail?
I have changed my google acct. password and also passwords for 2 Gmail accts. forgetting to write them down unable to sign in to any of these accts.
What troubleshooting have you done so far?
I have tried several times to reset the passwords and have confused myself to distraction, very frustrated
Send me please this emails you want to recover.
*****and ***** is the oldest and ***** was created when the cellphone died
I need please with @...
@gmail.com for both
sorry iits *****@gmail.com
***** Do you have access to that phone above ?
the first acct *****@gmail.com is dead and cannot be powered
the new phone has that number
***** has this phone *****
Do you have access to this phone?
no it was transfered to the new phone
You can use *****phone number ?
sorry I entered the password and am now signed in
Do you mean, i helped you?
I have a password program for tht acct.
Tell me please, what do you mean by this message?
when I entered the password from Roboform it worked i then said to keep that password
So you are logged in now, right?
not sure its a very new strange phone
Try opening that email.
Account recovered successfully
Welcome back to your account
If you suspect you were locked out of your account because of changes made by someone else, you should review & protect your account.
Yes, you have recovered your account, great job.
Now try please those steps with second gmail.
Will you try?
Sorry, what do you mean by this?
I scrolled up to the instructions abd clicked the link but must have made some mistake
Let me resend this instructions.
new password worked
So 2 emails are back to you ,right?
Is there anything else I can do for you today?
I think so
we have'nt tried to sign in to goog;e from the new phone
Can you try this now?
got google now on phone
Have you signed in on the new phone?
not sure clicked on google
It should ask you for signing in.
icon in the app box and it worked
So you have opened your email on the new phone , right?
Glad to hear that.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
thanks you were great! I feel, not bad for an 85 yr old very satisfied
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