Updated: April 05, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

I have 2 gmail accts open Iwant to cancel 1

Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer Replay

*****

Nice to meet you, *****!
Can you please explain the issue in detail?

Customer Replay

I have changed my google acct. password and also passwords for 2 Gmail accts. forgetting to write them down unable to sign in to any of these accts.

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What troubleshooting have you done so far?

Customer Replay

I have tried several times to reset the passwords and have confused myself to distraction, very frustrated

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Got it.
Send me please this emails you want to recover.

Customer Replay

*****and ***** is the oldest and ***** was created when the cellphone died

I need please with @...
Okay ,*****?

Customer Replay

@gmail.com for both

Customer Replay

sorry iits *****@gmail.com

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***** Do you have access to that phone above ?

Customer Replay

the first acct *****@gmail.com is dead and cannot be powered
the new phone has that number

***** has this phone *****
Do you have access to this phone?

Customer Replay

no it was transfered to the new phone

You can use *****phone number ?

Customer Replay

yes

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Great.

  1. click please here - > https://accounts.google.com/signin/recovery
  2. Enter the email *****@gmail.com, then click "Next".
  3. Instead of entering your password, click "Try another way"
  4. Enter the phone number.
  5. Choose the option "Send a code".
    Then you should enter that code

Can you please try?

Customer Replay

sorry I entered the password and am now signed in

Do you mean, i helped you?

Customer Replay

I have a password program for tht acct.

Tell me please, what do you mean by this message?

Customer Replay

when I entered the password from Roboform it worked i then said to keep that password

So you are logged in now, right?

Customer Replay

not sure its a very new strange phone

Try opening that email.

Customer Replay

Google
Account recovered successfully
*****@gmail.com
Welcome back to your account
If you suspect you were locked out of your account because of changes made by someone else, you should review & protect your account.

Yes, you have recovered your account, great job.
Now try please those steps with second gmail.
Will you try?

Customer Replay

didn't

Sorry, what do you mean by this?

Customer Replay

I scrolled up to the instructions abd clicked the link but must have made some mistake

Let me resend this instructions.

Customer Replay

ok

  1. Go to the page https://accounts.google.com/signin/recovery
  2. Enter the email, then click "Next".
  3. Instead of entering your password, click "Try another way"
  4. Enter the phone number.
  5. Choose the option "Send a code".

If you will have some issues, please tell me what step it will be.

Customer Replay

it worked
new password worked

So 2 emails are back to you ,right?

Customer Replay

both yes

Great!
Is there anything else I can do for you today?

Customer Replay

I think so
we have'nt tried to sign in to goog;e from the new phone

Can you try this now?

Customer Replay

got google now on phone

Have you signed in on the new phone?

Customer Replay

not sure clicked on google

It should ask you for signing in.

Customer Replay

icon in the app box and it worked

So you have opened your email on the new phone , right?

Customer Replay

yes

Glad to hear that.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

thanks you were great! I feel, not bad for an 85 yr old very satisfied

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