Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could I ask you what TV model you have?
Could I ask you what TV model you have?
Customer Reply
samsun g
Could I ask you for a cable box model too, *****?
Customer Reply
XG 2v2 P
Have you received a remote with your cable box?
Customer Reply
yes and it worked fine for two days
Could you tell me what happened before it stopped working?
Customer Reply
Yesterday the power button turned it on but only the TV input, volume and mute button were functional. Nothing else.
Thank you for the answer, *****!
Could you tell me what troubleshooting have you done so far?
Could you tell me what troubleshooting have you done so far?
Customer Reply
I tried all the remote buttons repeatedly and changed the batteries as well.
Could I ask you to unplug your TV for 5 min and then plug it in back first?
Customer Reply
OK
thank you, Take your time
Customer Reply
TV unplugged
Thank you, *****!
Keep me updated.
Could you plug your TV back in?
Keep me updated.
Could you plug your TV back in?
Customer Reply
TV turned back on. Remote still unresponsive.
I got you, *****.
Could you tell me what you see on your screen right now?
Could you tell me what you see on your screen right now?
Customer Reply
MSNBC
Is your XG box turned on?
Customer Reply
It's lit up. Is there an on and off switch?
it shows that it is turned on.
Please, Try to Remove the batteries, and then press the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again.
Please, Try to Remove the batteries, and then press the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again.
Customer Reply
OK give me a minute
Sure, take your time
Customer Reply
no change
Do you see a Source button on your remote?
Customer Reply
there is TV input. It works
Could you press TV input once?
Customer Reply
ok
Do you see any changes?
Customer Reply
the tv is downstairs. My computer is upstairs. I'll go check again.
Thank you, *****
Customer Reply
No change. I went to the universal remote setting and filled in the answers to their questions. It said the connection was complete but the xfinity remote still doesn't function.
I got you, *****
Customer Reply
Is it possible that the remote is broken?
Could you tell me when you bought this cable box?
Customer Reply
last Wednesday.
Please, press the TV input button on your main Samsung remote to move your TV to the Xfinity page.
And then Press and hold the xfinity and Info buttons for five seconds.
Wait for the Voice Remote light to change from red to green.
Follow the instructions by entering the three-digit, on-screen pairing code.
Once the on-screen pairing code is correctly entered, your Voice Remote is paired with the TV Box.
And then Press and hold the xfinity and Info buttons for five seconds.
Wait for the Voice Remote light to change from red to green.
Follow the instructions by entering the three-digit, on-screen pairing code.
Once the on-screen pairing code is correctly entered, your Voice Remote is paired with the TV Box.
Customer Reply
I will try this
Thank you so much, *****!
Customer Reply
yes it worked. Remote is now functional
Great, *****!
Customer Reply
any idea what kicked it off?
Your remote was not synced with the first set up.
Customer Reply
what do I do if it happens again?
You can try the same steps.
Customer Reply
ok thanks for your help
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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