I forgot my password to my new phone

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
What phone do you have? Is it Android or iPhone?

Got you. When you try to unlock the phone, what options do you see?

Do you see any buttons like Forgot password or something like that?

Noted. Please let me know if you have a Samsung account linked to that phone?

Got you. And you tried to enter all passwords you remember, right?

Oh, that's good news!

Make sure you remember this password or write it down somewhere to make sure you have it when it's needed :)

You an do that :) Make sure you keep it in a safe place though!

Anyway, I am glad the issue is solved for you
Is there anything else I can do for you today?

I will show you
Could you specify the model of your Samsung phone?

Good, Please try using these steps:
1 Launch the Settings app > Lock Screen.
2 Select Screen lock type.
3 Enter in your security PIN, Pattern or Password.
4 Then choose your new Screen Lock Type.
5 Enter and reconfirm your new lock screen passcode.
Let me know if any of these steps are not clear and I will be happy to clear it out for you!

My pleasure!

Have a nice one!