Updated: May 19, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

I forgot my password to my new phone

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What phone do you have? Is it Android or iPhone?

Customer Replay

android samsung


Got you. When you try to unlock the phone, what options do you see?

Customer Replay

well it goes to password and I cannot log on!!

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Do you see any buttons like Forgot password or something like that?

Customer Replay


Noted. Please let me know if you have a Samsung account linked to that phone?

Customer Replay

do you have to push done to get it andthen it says wrtong password

Got you. And you tried to enter all passwords you remember, right?

Customer Replay

well guess what, it finally accepted it!

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Oh, that's good news!

Customer Replay

LOL that is crazy

Make sure you remember this password or write it down somewhere to make sure you have it when it's needed :)

Customer Replay

think I will change it and WRITE it down in 20places!!!
thank you so much

You an do that :) Make sure you keep it in a safe place though!

Customer Replay

sure will !!

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Anyway, I am glad the issue is solved for you
Is there anything else I can do for you today?

Customer Replay

LOL how do I dothat??
change passwird

I will show you
Could you specify the model of your Samsung phone?

Customer Replay


Good, Please try using these steps:

  1. Launch the Settings app > Lock Screen.
  2. Select Screen lock type.
  3. Enter in your security PIN, Pattern or Password.
  4. Then choose your new Screen Lock Type.
  5. Enter and reconfirm your new lock screen passcode.

Let me know if any of these steps are not clear and I will be happy to clear it out for you!

Customer Replay

got it!! Thanks again!

My pleasure!

Customer Replay


Have a nice one!

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