Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
The sound in my PC just stopped.
What PC do you use?
You are welcome.
Do you use a laptop or a desk computer?
Do you have wired speakers?
Did you check if all the wires are connected to your computer?
So it's not a problem with connection I suppose.
Could you please follow the instructions below and let me know if any of the steps are not quite clear, I'll be happy to clarify them to you!
*****, did you follow my instructions above?
Thank you so much!
you are welcome
Let's try another thing :)
i do not see properties
Do you see it on this picture?
there was no headphone
Did you see the speakers?
they were all turned on
Then it’s okay
You needed to click on "Properties"
where do i find "Properties?"
Did you see a picture that I sent you?
yes, but how do i get there?
Try please to unplug and plug in your speakers again and try to follow those instructions again, *****
Hanna, I found the Properties box.
still no sound
Let's try a 3rd instruction, okay *****?
If your Windows 7 still keeps no sound, not to be frustrated, move on to the Method 4 to update your audio driver.
the device manager did not open up
Did you press Enter button?
yes, i located the Device Manager and pressed on the sound but did not know what to do next
Thank you, no worries
Hmm, it can't be the software problem, may I ask you, do you have any indicators on light on the speakers?
no, the green light is still on the speaker
I'm sorry, is it connected with a USB or a mini-jack cable?
it is connected to the back of the computer tower
Alright, with a USB cable or mini Jack cable, or you are not sure?
my mouse and keyboard are in the USB ports
Alright, what about Speakers?
they are plugged in the back of the computer tower
I'm sorry, is it USB cable or mini-jack cable, or you are not sure, *****?
Hanna, the USB ports are both taken up by my mouse and keyboard
Alright, so, probably it's mini-jack
May I ask you, could you please connect to the front side of the tower?
what do you mean?
Do you have ports to connect the speakers to the front side of the tower?
no because i need both those ports for my wired mouse and keyboard
Your mouse and keyboard are in the USB on the front side of your tower, is it correct?
Got it! In such case, we may try to reinstall the audio drivers
what does that mean?
Press and hold the Windows button and letter R at the same
In the new box, please type devmgmt.msc and press OK
done, what next after that?
Do you see there audio devices at the top?
sound, video and game controllers
when i hit on it nothing happens
May I ask you to double click on the sound?
What does it say?
a box dropped down
Alright, could you describe what does it say?
Take your time, please
realtek high definition audio, system devices
Alright, could you please double click on Realtek, then select drivers
i am there
Alright, do you have option to 'roll back'?
i will check
rollback is not lit
May I ask you to select 'uninstall' there?
i just came back from starting the computer over
Okay, can you say to me what have you done last?
i did what you asked me to do and then the computer asked that i restart the computer.
Have you restarted it?
yes, i metioned i just came back from restarting the computer.
Still no sound?
i haven't tried it, yet. i will do that now.
Please, check for the sound.
i did, no sound.
Just curious, have you tried to connect your speakers to another device?
no, i do not have another device to plug them into.
Do you have wired headphones?
Okay. Do you have a smartphone?
Can you please say to me, what type of connection your speakers are? Are they like that
Okay, got it.
How old are your speakers?
at least 5 years old
Since we have done pretty much everything, I suspect that your speakers just died. The best way to check, if the problem is still with the PC is to buy some cheap headphones to check the PC sounds. Because if the PC will give a sound with the headphones then there is a problem with the speaker.
Is there anything else I can do for you today?
how long do speakers last?
Well depends. What brand is yours?
I had one that was working for more than 14 years and sorta still working, but also has ones that died after 1 year.
So it's like a lottery.
okay, thanks, Hanna, I will check it out.
For Altec Lansing, 5 years is not bad. But they are not the best, so.
I remembered that one time, I used the speaker that were built i nto the computer moniter. Can that work?
We can try.
ok, t hanks.
In the search box on the taskbar, type control panel, and then select Control Panel. Click Hardware and Sound. Under the Sound tab, click Manage Audio Devices. On the Playback tab, click on the option for monitor sound. It should be named after your monitor brand.
Hanna, why am i having a problem going to my taskbar?
Are you not able to open it?
I can't bring up the bottom taskbar.
On the Windows desktop screen, click Start. Click Control Panel on the right side of the Start Menu.
I got it, the Dell microphone was muted.
I mean speaker not microphone.
I will try sound.
Hanna, I have sound!!!!! ***** Thanks, alot!
Have a good night!
Wow, I'm really glad that was sorted out. Strange, that experts before didn't suggest that.
Have a good night too!
That's life. I am glad I have sound, again!
Really glad to hear that!
Thanks, again, Hanna for your time and patience.
We did it!
I believe you did it, you are just wonderful!
Thank you, I think the same of you!
I appreciate that.
I am a possibility thinker, I do not give up easily.
That is really good quality!
Thank you, I think so, too. Good night, Hanna!
Good night, *****!
What about starting a discussion? Be the first to share your thoughts!
Read chat with an expert >
Read chat with an expert >