Updated: April 05, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

I cannot get sound out of my PC

Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

The sound in my PC just stopped.

What PC do you use?

Customer Replay

Windows 7

image

banner 3

Thank you

Customer Replay

You are welcome.

Good
Do you use a laptop or a desk computer?

Customer Replay

desktop

Okay
Do you have wired speakers?

Customer Replay

yes

banner 6

Good.
Did you check if all the wires are connected to your computer?

Customer Replay

yes

Customer Replay

ok

So it's not a problem with connection I suppose.

Customer Replay

no

banner 9

Okay
Could you please follow the instructions below and let me know if any of the steps are not quite clear, I'll be happy to clarify them to you!

  1. Right-click on Speakers/Headphone icon at the bottom right of your task bar. Then click Playback devices.
  2. Make sure your audio device is set to default.
  3. Play a music or a video on your Windows 7. Check to see if there is sound.
Customer Replay

no sound

*****, did you follow my instructions above?

Customer Replay

yes

Okay
Thank you so much!

Customer Replay

you are welcome

Let's try another thing :)

Customer Replay

ok

  1. Right-click on Speakers/Headphone icon at the bottom right of your task bar. Then click Playback devices.
  2. Click your default audio device, and click Properties.
  3. In Advanced section, click a different audio rate, then Test.
    Play a music or a video to see if there is sound. If you find a format works, set it and click OK.
Customer Replay

i do not see properties

Do you see it on this picture?

image

Customer Replay

there was no headphone

Did you see the speakers?

Customer Replay

yes
they were all turned on

Then it’s okay
You needed to click on "Properties"

Customer Replay

where do i find "Properties?"

Did you see a picture that I sent you?

Customer Replay

yes, but how do i get there?

Try please to unplug and plug in your speakers again and try to follow those instructions again, *****

Customer Replay

Hanna, I found the Properties box.
ok

Customer Replay

still no sound

Let's try a 3rd instruction, okay *****?

Customer Replay

ok

Good

  1. On your keyboard, press the Windows logo key and R at the same time to invoke the Run box.
  2. Type devmgmt.msc and press Enter to open Device Manager.
  3. In the Sound, video and game controllers section, right-click on your audio device, then click Uninstall.
  4. Reboot your Windows 7. Windows should reinstall the audio driver automatically.
  5. Play a music or a video on your Windows 7. Check to see if there is sound.

If your Windows 7 still keeps no sound, not to be frustrated, move on to the Method 4 to update your audio driver.

Customer Replay

devmgmt.msc

Customer Replay

the device manager did not open up

Did you press Enter button?

Customer Replay

yes, i located the Device Manager and pressed on the sound but did not know what to do next

Thank you, no worries

Customer Replay

thanks, Hanna

Hmm, it can't be the software problem, may I ask you, do you have any indicators on light on the speakers?

Customer Replay

no, the green light is still on the speaker

I'm sorry, is it connected with a USB or a mini-jack cable?

Customer Replay

it is connected to the back of the computer tower

Alright, with a USB cable or mini Jack cable, or you are not sure?

Customer Replay

my mouse and keyboard are in the USB ports

Alright, what about Speakers?

Customer Replay

they are plugged in the back of the computer tower

I'm sorry, is it USB cable or mini-jack cable, or you are not sure, *****?

Customer Replay

Hanna, the USB ports are both taken up by my mouse and keyboard

Alright, so, probably it's mini-jack
May I ask you, could you please connect to the front side of the tower?

Customer Replay

what do you mean?

Do you have ports to connect the speakers to the front side of the tower?

Customer Replay

no because i need both those ports for my wired mouse and keyboard

Your mouse and keyboard are in the USB on the front side of your tower, is it correct?

Customer Replay

yes

image

Got it! In such case, we may try to reinstall the audio drivers

Customer Replay

what does that mean?

Press and hold the Windows button and letter R at the same
In the new box, please type devmgmt.msc and press OK

Customer Replay

done, what next after that?

Do you see there audio devices at the top?

Customer Replay

sound, video and game controllers
when i hit on it nothing happens

May I ask you to double click on the sound?

Customer Replay

ok

What does it say?

Customer Replay

a box dropped down

Alright, could you describe what does it say?

Customer Replay

ok

Take your time, please

Customer Replay

realtek high definition audio, system devices

Alright, could you please double click on Realtek, then select drivers

Customer Replay

ok

Thank you

Customer Replay

i am there

Alright, do you have option to 'roll back'?

Customer Replay

i will check

Please do.

Customer Replay

rollback is not lit

Got it
May I ask you to select 'uninstall' there?

Customer Replay

ok

Customer Replay

i just came back from starting the computer over

Okay, can you say to me what have you done last?

Customer Replay

i did what you asked me to do and then the computer asked that i restart the computer.

Have you restarted it?

Customer Replay

yes, i metioned i just came back from restarting the computer.

Still no sound?

Customer Replay

i haven't tried it, yet. i will do that now.

Please, check for the sound.

Customer Replay

i did, no sound.

Got it.
Just curious, have you tried to connect your speakers to another device?

Customer Replay

no, i do not have another device to plug them into.

Do you have wired headphones?

Customer Replay

no

Okay. Do you have a smartphone?

Customer Replay

yes

Can you please say to me, what type of connection your speakers are? Are they like that
no

Customer Replay

Okay, got it.
How old are your speakers?

at least 5 years old

Customer Replay

Since we have done pretty much everything, I suspect that your speakers just died. The best way to check, if the problem is still with the PC is to buy some cheap headphones to check the PC sounds. Because if the PC will give a sound with the headphones then there is a problem with the speaker.

ok, thanks.

Customer Replay

Is there anything else I can do for you today?

how long do speakers last?

Customer Replay

Well depends. What brand is yours?

altec lansing

Customer Replay

I had one that was working for more than 14 years and sorta still working, but also has ones that died after 1 year.
So it's like a lottery.

okay, thanks, Hanna, I will check it out.

Customer Replay

For Altec Lansing, 5 years is not bad. But they are not the best, so.

I remembered that one time, I used the speaker that were built i nto the computer moniter. Can that work?

Customer Replay

We can try.

ok, t hanks.

Customer Replay

Thank you!
In the search box on the taskbar, type control panel, and then select Control Panel. Click Hardware and Sound. Under the Sound tab, click Manage Audio Devices. On the Playback tab, click on the option for monitor sound. It should be named after your monitor brand.

Hanna, why am i having a problem going to my taskbar?

Customer Replay

Are you not able to open it?

I can't bring up the bottom taskbar.

Customer Replay

Try this:
On the Windows desktop screen, click Start. Click Control Panel on the right side of the Start Menu.

I got it, the Dell microphone was muted.
I mean speaker not microphone.
I will try sound.

Customer Replay

Sure.

Hanna, I have sound!!!!! ***** Thanks, alot!
Have a good night!

Customer Replay

Wow, I'm really glad that was sorted out. Strange, that experts before didn't suggest that.
Have a good night too!

That's life. I am glad I have sound, again!

Customer Replay

Really glad to hear that!

Thanks, again, Hanna for your time and patience.
We did it!

Customer Replay

I believe you did it, you are just wonderful!

Thank you, I think the same of you!

Customer Replay

I appreciate that.

I am a possibility thinker, I do not give up easily.

Customer Replay

That is really good quality!

Thank you, I think so, too. Good night, Hanna!

Customer Replay

Good night, *****!

Customer Replay

Bye!

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