Created: October 21, 2022

I cannot get sound out of my PC

Last Edit: October 27, 2022
Hanna Finley
Hanna Finley Tech Expert & Writer
Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Hanna Finley
Hanna Finley Tech Expert & Writer
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
The sound in my PC just stopped.
Hanna Finley
Hanna Finley Tech Expert & Writer
What PC do you use?
Customer Reply
Windows 7
Hanna Finley
Hanna Finley Tech Expert & Writer
Thank you
Customer Reply
You are welcome.
Hanna Finley
Hanna Finley Tech Expert & Writer
Good
Do you use a laptop or a desk computer?
Customer Reply
desktop
Hanna Finley
Hanna Finley Tech Expert & Writer
Okay
Do you have wired speakers?
Customer Reply
yes
Hanna Finley
Hanna Finley Tech Expert & Writer
Good.
Did you check if all the wires are connected to your computer?
Customer Reply
yes
Hanna Finley
Hanna Finley Tech Expert & Writer
Great
Customer Reply
ok
Hanna Finley
Hanna Finley Tech Expert & Writer
So it's not a problem with connection I suppose.
Customer Reply
no
Hanna Finley
Hanna Finley Tech Expert & Writer
Okay
Could you please follow the instructions below and let me know if any of the steps are not quite clear, I'll be happy to clarify them to you!
1) Right-click on Speakers/Headphone icon at the bottom right of your task bar. Then click Playback devices.
2) Make sure your audio device is set to default.
3) Play a music or a video on your Windows 7. Check to see if there is sound.
Customer Reply
no sound
Hanna Finley
Hanna Finley Tech Expert & Writer
*****, did you follow my instructions above?
Customer Reply
yes
Hanna Finley
Hanna Finley Tech Expert & Writer
Okay
Thank you so much!
Customer Reply
you are welcome
Hanna Finley
Hanna Finley Tech Expert & Writer
Let's try another thing :)
Customer Reply
ok
Hanna Finley
Hanna Finley Tech Expert & Writer
1) Right-click on Speakers/Headphone icon at the bottom right of your task bar. Then click Playback devices.
2) Click your default audio device, and click Properties.
3) In Advanced section, click a different audio rate, then Test.
Play a music or a video to see if there is sound. If you find a format works, set it and click OK.
Customer Reply
i do not see properties
Hanna Finley
Hanna Finley Tech Expert & Writer
Do you see it on this picture?
Customer Reply
there was no headphone
Hanna Finley
Hanna Finley Tech Expert & Writer
Did you see the speakers?
Customer Reply
yes
they were all turned on
Hanna Finley
Hanna Finley Tech Expert & Writer
Then it’s okay
You needed to click on "Properties"
Customer Reply
where do i find "Properties?"
Hanna Finley
Hanna Finley Tech Expert & Writer
Did you see a picture that I sent you?
Customer Reply
yes, but how do i get there?
Hanna Finley
Hanna Finley Tech Expert & Writer
Try please to unplug and plug in your speakers again and try to follow those instructions again, *****
Customer Reply
Hanna, I found the Properties box.
ok
Hanna Finley
Hanna Finley Tech Expert & Writer
Great!
Customer Reply
still no sound
Hanna Finley
Hanna Finley Tech Expert & Writer
Let's try a 3rd instruction, okay *****?
Customer Reply
ok
Hanna Finley
Hanna Finley Tech Expert & Writer
Good
1) On your keyboard, press the Windows logo key and R at the same time to invoke the Run box.
2) Type devmgmt.msc and press Enter to open Device Manager.
3) In the Sound, video and game controllers section, right-click on your audio device, then click Uninstall.
4) Reboot your Windows 7. Windows should reinstall the audio driver automatically.
5) Play a music or a video on your Windows 7. Check to see if there is sound.
If your Windows 7 still keeps no sound, not to be frustrated, move on to the Method 4 to update your audio driver.
Customer Reply
devmgmt.msc
Hanna Finley
Hanna Finley Tech Expert & Writer
yes?
Customer Reply
the device manager did not open up
Hanna Finley
Hanna Finley Tech Expert & Writer
Did you press Enter button?
Customer Reply
yes, i located the Device Manager and pressed on the sound but did not know what to do next
Hanna Finley
Hanna Finley Tech Expert & Writer
Thank you, no worries
Customer Reply
thanks, Hanna
Hanna Finley
Hanna Finley Tech Expert & Writer
Hmm, it can't be the software problem, may I ask you, do you have any indicators on light on the speakers?
Customer Reply
no, the green light is still on the speaker
Hanna Finley
Hanna Finley Tech Expert & Writer
I'm sorry, is it connected with a USB or a mini-jack cable?
Customer Reply
it is connected to the back of the computer tower
Hanna Finley
Hanna Finley Tech Expert & Writer
Alright, with a USB cable or mini Jack cable, or you are not sure?
Customer Reply
my mouse and keyboard are in the USB ports
Hanna Finley
Hanna Finley Tech Expert & Writer
Alright, what about Speakers?
Customer Reply
they are plugged in the back of the computer tower
Hanna Finley
Hanna Finley Tech Expert & Writer
I'm sorry, is it USB cable or mini-jack cable, or you are not sure, *****?
Customer Reply
Hanna, the USB ports are both taken up by my mouse and keyboard
Hanna Finley
Hanna Finley Tech Expert & Writer
Alright, so, probably it's mini-jack
May I ask you, could you please connect to the front side of the tower?
Customer Reply
what do you mean?
Hanna Finley
Hanna Finley Tech Expert & Writer
Do you have ports to connect the speakers to the front side of the tower?
Customer Reply
no because i need both those ports for my wired mouse and keyboard
Hanna Finley
Hanna Finley Tech Expert & Writer
Your mouse and keyboard are in the USB on the front side of your tower, is it correct?
Customer Reply
yes
Hanna Finley
Hanna Finley Tech Expert & Writer
Got it! In such case, we may try to reinstall the audio drivers
Customer Reply
what does that mean?
Hanna Finley
Hanna Finley Tech Expert & Writer
Press and hold the Windows button and letter R at the same
In the new box, please type devmgmt.msc and press OK
Customer Reply
done, what next after that?
Hanna Finley
Hanna Finley Tech Expert & Writer
Do you see there audio devices at the top?
Customer Reply
sound, video and game controllers
when i hit on it nothing happens
Hanna Finley
Hanna Finley Tech Expert & Writer
May I ask you to double click on the sound?
Customer Reply
ok
Hanna Finley
Hanna Finley Tech Expert & Writer
What does it say?
Customer Reply
a box dropped down
Hanna Finley
Hanna Finley Tech Expert & Writer
Alright, could you describe what does it say?
Customer Reply
ok
Hanna Finley
Hanna Finley Tech Expert & Writer
Take your time, please
Customer Reply
realtek high definition audio, system devices
Hanna Finley
Hanna Finley Tech Expert & Writer
Alright, could you please double click on Realtek, then select drivers
Customer Reply
ok
Hanna Finley
Hanna Finley Tech Expert & Writer
Thank you
Customer Reply
i am there
Hanna Finley
Hanna Finley Tech Expert & Writer
Alright, do you have option to 'roll back'?
Customer Reply
i will check
Hanna Finley
Hanna Finley Tech Expert & Writer
Please do.
Customer Reply
rollback is not lit
Hanna Finley
Hanna Finley Tech Expert & Writer
Got it
May I ask you to select 'uninstall' there?
Customer Reply
ok
Hanna Finley
Hanna Finley Tech Expert & Writer
Great!
Customer Reply
i just came back from starting the computer over
Hanna Finley
Hanna Finley Tech Expert & Writer
Okay, can you say to me what have you done last?
Customer Reply
i did what you asked me to do and then the computer asked that i restart the computer.
Hanna Finley
Hanna Finley Tech Expert & Writer
Have you restarted it?
Customer Reply
yes, i metioned i just came back from restarting the computer.
Hanna Finley
Hanna Finley Tech Expert & Writer
Still no sound?
Customer Reply
i haven't tried it, yet. i will do that now.
Hanna Finley
Hanna Finley Tech Expert & Writer
Please, check for the sound.
Customer Reply
i did, no sound.
Hanna Finley
Hanna Finley Tech Expert & Writer
Got it.
Just curious, have you tried to connect your speakers to another device?
Customer Reply
no, i do not have another device to plug them into.
Hanna Finley
Hanna Finley Tech Expert & Writer
Do you have wired headphones?
Customer Reply
no
Hanna Finley
Hanna Finley Tech Expert & Writer
Okay. Do you have a smartphone?
Customer Reply
yes
Hanna Finley
Hanna Finley Tech Expert & Writer
Can you please say to me, what type of connection your speakers are? Are they like that
Customer Reply
no
Hanna Finley
Hanna Finley Tech Expert & Writer
Okay, got it.
How old are your speakers?
Customer Reply
at least 5 years old
Hanna Finley
Hanna Finley Tech Expert & Writer
Since we have done pretty much everything, I suspect that your speakers just died. The best way to check, if the problem is still with the PC is to buy some cheap headphones to check the PC sounds. Because if the PC will give a sound with the headphones then there is a problem with the speaker.
Customer Reply
ok, thanks.
Hanna Finley
Hanna Finley Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
how long do speakers last?
Hanna Finley
Hanna Finley Tech Expert & Writer
Well depends. What brand is yours?
Customer Reply
altec lansing
Hanna Finley
Hanna Finley Tech Expert & Writer
I had one that was working for more than 14 years and sorta still working, but also has ones that died after 1 year.
So it's like a lottery.
Customer Reply
okay, thanks, Hanna, I will check it out.
Hanna Finley
Hanna Finley Tech Expert & Writer
For Altec Lansing, 5 years is not bad. But they are not the best, so.
Customer Reply
I remembered that one time, I used the speaker that were built i nto the computer moniter. Can that work?
Hanna Finley
Hanna Finley Tech Expert & Writer
We can try.
Customer Reply
ok, t hanks.
Hanna Finley
Hanna Finley Tech Expert & Writer
Thank you!
In the search box on the taskbar, type control panel, and then select Control Panel. Click Hardware and Sound. Under the Sound tab, click Manage Audio Devices. On the Playback tab, click on the option for monitor sound. It should be named after your monitor brand.
Customer Reply
Hanna, why am i having a problem going to my taskbar?
Hanna Finley
Hanna Finley Tech Expert & Writer
Are you not able to open it?
Customer Reply
I can't bring up the bottom taskbar.
Hanna Finley
Hanna Finley Tech Expert & Writer
Try this:
On the Windows desktop screen, click Start. Click Control Panel on the right side of the Start Menu.
Customer Reply
I got it, the Dell microphone was muted.
I mean speaker not microphone.
I will try sound.
Hanna Finley
Hanna Finley Tech Expert & Writer
Sure.
Customer Reply
Hanna, I have sound!!!!! ***** Thanks, alot!
Have a good night!
Hanna Finley
Hanna Finley Tech Expert & Writer
Wow, I'm really glad that was sorted out. Strange, that experts before didn't suggest that.
Have a good night too!
Customer Reply
That's life. I am glad I have sound, again!
Hanna Finley
Hanna Finley Tech Expert & Writer
Really glad to hear that!
Customer Reply
Thanks, again, Hanna for your time and patience.
We did it!
Hanna Finley
Hanna Finley Tech Expert & Writer
I believe you did it, you are just wonderful!
Customer Reply
Thank you, I think the same of you!
Hanna Finley
Hanna Finley Tech Expert & Writer
I appreciate that.
Customer Reply
I am a possibility thinker, I do not give up easily.
Hanna Finley
Hanna Finley Tech Expert & Writer
That is really good quality!
Customer Reply
Thank you, I think so, too. Good night, Hanna!
Hanna Finley
Hanna Finley Tech Expert & Writer
Good night, *****!
Customer Reply
Bye!
Hanna Finley
Hanna Finley Tech Expert & Writer
Bye!