Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
I needed to change my aol password and now need to sync my computer to receive messages on my phone
I need help to sync my aol account to my iPhone
You'd like to sync your aol email to receive messages to your iPhone, correct?
yes
Got it!
*****, please do the following:
It says aol is already added but I am still not receiving messages
Could you please sign out from your aol account on your iPhone and then sign back in?
ok now what
Have you signed back into your aol account with a new password?
im working on it
Sounds good!
Please let me know if you need any assistance with it.
please hold on thank you it is verifyingy
what is SSL it cannot set up using ssl
also what is my host name
Please take a look at the screenshot:
working on it
Sure! Take your time!
im sorry but am not getting the information needed
Could you please provide me with a screenshot so I can take a look?
how do i do that. i am vry computer illiterate
I see.
Could you please describe the step you can't go through? Is there any error message?
i need the correct host name but cannot access it
Do you use Apple Mail app on your phone to check Aol's emails?
no I think google
sorry dont use apps either...really problematic I know
***** does your application has a blue background with white envelope?
yes yay that I can answer
Great.
Go to Settings > Mail > Accounts.
Tap the AOL email account, and tap Delete Account.
Is everything clear with the provided instruction?
its deleting
ok now should i add the account
Yes :)
Do you know how to do it?
im logging in otherwise probably not
Here are the steps:
ok it it saying that aol is already added
I see. Did you delete it before adding the account back?
yes
Great :)
Check you emails, please.
yay success you are amazing thank you so much for helping me
I am so pleased to see your issue got resolved!
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