Created: January 12, 2023

I can’t play two games I bought yesterday

Last Edit: January 24, 2023
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Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
Customer Reply
*****
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Nice to meet you ,*****.
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
i can’t play two games I brought yesterday
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Tell me please , on what device you can't play them ?
Customer Reply
xbox series sXbox S
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
What those games are ?
Customer Reply
The new need for speed and call of duty ghost
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
What happens when you try to play them ?
Customer Reply
it come up with an error and say something else it started today like I play on them this morning but now I cant
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Make me please the photo of that error .
Customer Reply
Visitor uploaded: Image.jpg
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
What troubleshooting have you done so far?
Customer Reply
Really none I tried resetting the it but it didn’t work
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Tell me please , reset what exactly ?
Customer Reply
the game
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Do you mean delete and download again ?
Customer Reply
Yea
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
You have those games on disk ?
Customer Reply
no downloaded on the game
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Did you try reboot the xbox ?
Customer Reply
how to do that??
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Turn it off and then turn on again.
Customer Reply
I tried that too
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Got it.
Do you have any other games ?
Customer Reply
yea I can play on them
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
Press the Xbox button on your controller to open the guide. Then Select Profile & system > Settings > General > Power options. Select Restart now.
Can you please follow steps above ?
Customer Reply
It still didn’t work
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
I will get this squared away for you, just give me a bit more time and please stay in the chat. Thank you!
Tell me please, how many accounts you have on that xbox ?
Customer Reply
About three but I have one that my Xbox always sign in to
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Check please if you are logged in to that same account on which you bought those games.
Customer Reply
i am I played on them earlier
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
*****, check please that.
Customer Reply
what they mean connect to the Xbox network because I thought the games can play online an offline
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
It depends on the game.
But you should be logged in to the same account that you bought on these games.
Check please if you are logged in now to that account.
Customer Reply
yes I am I bought all my games on that account
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Got it.
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat. Thank you!
In this case you should try reset the console to factory settings, and it will delete every game you have.
Tell me please, are you ready to do that ?
Customer Reply
Alright I’m ready what to do
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Press the Guide button, and navigate to Profile & settings > Settings.
Navigate to System > Console info.
Select Reset console.
Select RESET AND REMOVE EVERYTHING for a full factory reset, or RESET AND KEEP MY GAMES & APPS to return the console to factory settings without deleting things you have downloaded.
Customer Reply
That worked out thank you
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
You are welcome, *****
Is there anything else I can do for you today?
Customer Reply
thats it
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
I am so pleased to see your issue got resolved!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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