I can't get any program apps but Netflix and Hulu

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Is the issue with downloading them or searching for them?

What does it say when you try to download them?

Are you sure your TV is connected to your internet properly?

Have you tried rebooting your wireless network?

A temporary issue may be affecting your TV set, your router, or even the app manager. Don’t worry. The solution is simple — just reboot everything and you’ll be all set.
Please try to reboot your TV and router each and see if that fixes the issue

Does your WiFi work fine for any other devices?

It's software could be outdated, you can check it through these steps:
First, press the “Settings” button on the remote control

At the top right of the screen, you'll see 3 icons, 1 of which is a cogwheel. Go to the cogwheel and click it
Got it
Scroll down with arrow down button. The option [All Settings] will appear.

What do you see?

Ok, alternatively you can try “Menu” > “Setup” > “Software” > “Current software” to see the current software version

Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
Can you send an image of your remote please?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Ok, where are you looking for the apps by the way?

Where on the television?

Are you on the Home screen right now?

Do you go to App store / Play store?

Allow me a moment, please!
Select Apps.
Search for the app you want to install by selecting Magnifying glass icon.
Type the Name of the application you want to install.
Select Download.
Once the download completes, select Open to use your new app.
Is everything clear with the provided instruction?

Got it, one moment please
How do you usually connect your TV to your WiFi?

Can you connect the router and TV through a cable instead of wireless?

Go to "Network & internet" you mentioned, do you see your networks name?

Can you send a picture of that please?

Which one is yours?

It seems that you're not connected to it, try clicking on it

Got it, one moment please
Are you sure WiFi is turned on?

Once you click on it, do you see an option to disconnect that network?

I see, can you try connect?

Then try to forget it and re-add it

Try to look for a WPS button on your router. This is because, in some cases, it can help in temporarily decreasing wireless network security to help devices connect to the internet without using any password.
Thus, when trying to connect your Philips TV to your internet connection, choose WPS instead of selecting scan.

Ok, let me know if anything changes
Did it work?

There are certain cases where the wireless network connection trouble with a Philips TV results because of the WiFi router.
When you have been using a WiFi router for a long time, it can affect the router’s internal memory or begin to overheat. If you have used the WiFi router for more than 3-5 years, chances are it may be worn out.
Therefore to make it work, you should try doing a power cycle on your router. Here are the steps that you can follow:
Start by unplugging the power cord of your WiFi router
Then, wait for a minute
Once one minute is over, plug the power cable back

Yes, unplug it completely

Another reason why you cannot connect your TV to the Wi-Fi could be your TV’s setting. Thus, make sure your Philips TV network settings are set to indicate auto IP address. If you are unaware of how to do check settings, here is a step-by-step guide!
Begin by pressing the home button using your TV remote
Click on the settings tab
After that, select all settings
Then, select wireless and networks
Click on wired or Wi-Fi
Once a new window opens up, select view network settings
From this menu, you should check whether or not the wireless network mode of your Philips TV is set to indicate DHCP/auto IP. This will help your TV automatically set up a connection if your wireless router changes Philips TV IP address

Do you have any other network settings available?

Can you send me a pic of the settings by the way?

Tap on the "network and internet"

Send me a pic of what you see, please

Choose your wifi network please and press on that

Did it connect?

Alright try to connect to the network that doesn't have "lock" icon on it

Got it, allow me a moment, please.
By the way, do you use roku or something like that?

Understood
Alright, let's factoiry reset the tv
Step 1: go to the home screen.
Step 2: go to settings.
Step 3: go to general settings.
Step 4: find the factory settings.
Step 5: confirm the reset.