Updated: March 18, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

I can't get any program apps but Netflix and Hulu

55inch Phillips TV Model #50PFL5604/F7
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Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


*****

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Are you having issues with installing apps on your Smart TV, *****?

image

Customer Replay


Is the issue with downloading them or searching for them?

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Customer Replay


What does it say when you try to download them?

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Just won't download.

Customer Replay


Are you sure your TV is connected to your internet properly?

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The name comes up and nothing happens.

Customer Replay


Have you tried rebooting your wireless network?

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Customer Replay


A temporary issue may be affecting your TV set, your router, or even the app manager. Don’t worry. The solution is simple — just reboot everything and you’ll be all set.
Please try to reboot your TV and router each and see if that fixes the issue

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I tried unplugging both and when it comes back on the same problem

Customer Replay


Does your WiFi work fine for any other devices?

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Could this TV be defective? Yes on all the other TVs.

Customer Replay


It's software could be outdated, you can check it through these steps:
First, press the “Settings” button on the remote control

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Don't have one on my remote

Customer Replay


At the top right of the screen, you'll see 3 icons, 1 of which is a cogwheel. Go to the cogwheel and click it
Got it
Scroll down with arrow down button. The option [All Settings] will appear.

Customer Replay


What do you see?

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Network & internet, channel, Accounts and sign in, Apps, Device preferences, Remotes & Accessories

Customer Replay


Ok, alternatively you can try “Menu” > “Setup” > “Software” > “Current software” to see the current software version

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There's only a volume up and down button a power button and a source button

Customer Replay


Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
Can you send an image of your remote please?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

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Visitor uploaded: Image.jpg

Customer Replay


Ok, where are you looking for the apps by the way?

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On the television

Customer Replay


Where on the television?

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Home screen
Hdm2

Customer Replay


Are you on the Home screen right now?

Customer Replay


Do you go to App store / Play store?

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Visitor uploaded: Image.jpg

Customer Replay


Allow me a moment, please!
Select Apps.
Search for the app you want to install by selecting Magnifying glass icon.
Type the Name of the application you want to install.
Select Download.
Once the download completes, select Open to use your new app.
Is everything clear with the provided instruction?

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The problem is I can't get the internet on this TV. Why can't I get it

Customer Replay


Got it, one moment please
How do you usually connect your TV to your WiFi?

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The turn my TV on use my password and it comes right on

Customer Replay


Can you connect the router and TV through a cable instead of wireless?

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No this TV is upstairs in my bedroom the router. is downstairs in the living room

Customer Replay


Go to "Network & internet" you mentioned, do you see your networks name?

Customer Replay


Can you send a picture of that please?

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Visitor uploaded: Image.jpg

Customer Replay


Which one is yours?

Customer Replay


It seems that you're not connected to it, try clicking on it

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I do it but nothing happens it won't connect

Customer Replay


Got it, one moment please
Are you sure WiFi is turned on?

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Yes I'm sure the other three TVs are working perfectly

Customer Replay


Once you click on it, do you see an option to disconnect that network?

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It says connect or forget network

Customer Replay


I see, can you try connect?

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It doesn't connect

Customer Replay


Then try to forget it and re-add it

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It just keep buffering
It doesn't connect says it can't find it

Customer Replay


Try to look for a WPS button on your router. This is because, in some cases, it can help in temporarily decreasing wireless network security to help devices connect to the internet without using any password.
Thus, when trying to connect your Philips TV to your internet connection, choose WPS instead of selecting scan.

Customer Replay


Ok, let me know if anything changes
Did it work?

Customer Replay


There are certain cases where the wireless network connection trouble with a Philips TV results because of the WiFi router.
When you have been using a WiFi router for a long time, it can affect the router’s internal memory or begin to overheat. If you have used the WiFi router for more than 3-5 years, chances are it may be worn out.
Therefore to make it work, you should try doing a power cycle on your router. Here are the steps that you can follow:
Start by unplugging the power cord of your WiFi router
Then, wait for a minute
Once one minute is over, plug the power cable back

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Did it unplug the router for the back end we've only had this wi-fi router less than 2 years

Customer Replay


Yes, unplug it completely

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Did it same results
All the other TVs in my house work fine this is the only one

Customer Replay


Another reason why you cannot connect your TV to the Wi-Fi could be your TV’s setting. Thus, make sure your Philips TV network settings are set to indicate auto IP address. If you are unaware of how to do check settings, here is a step-by-step guide!
Begin by pressing the home button using your TV remote
Click on the settings tab
After that, select all settings
Then, select wireless and networks
Click on wired or Wi-Fi
Once a new window opens up, select view network settings
From this menu, you should check whether or not the wireless network mode of your Philips TV is set to indicate DHCP/auto IP. This will help your TV automatically set up a connection if your wireless router changes Philips TV IP address

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DHCP COMES UP I CLICK ON NOTHING HAPPENS

Customer Replay


Do you have any other network settings available?

Customer Replay


Can you send me a pic of the settings by the way?

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Visitor uploaded: Image.jpg

Customer Replay


Tap on the "network and internet"

Customer Replay


Send me a pic of what you see, please

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Visitor uploaded: Image.jpg

Customer Replay


Choose your wifi network please and press on that

Customer Replay


Did it connect?

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No keeps buffering.

Customer Replay


Alright try to connect to the network that doesn't have "lock" icon on it

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Same results

Customer Replay


Got it, allow me a moment, please.
By the way, do you use roku or something like that?

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The TV has it but I never used it

Customer Replay


Understood
Alright, let's factoiry reset the tv
Step 1: go to the home screen.
Step 2: go to settings.
Step 3: go to general settings.
Step 4: find the factory settings.
Step 5: confirm the reset.

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It worked thank you very much

Customer Replay


Great to hear *****!
I’m glad I was able to get that sorted out for you.

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