Created: January 23, 2023

I can’t get any program apps but Netflix and Hulu

55inch Phillips TV Model #50PFL5604/F7
Last Edit: January 23, 2023
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Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
Customer Reply
*****
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Are you having issues with installing apps on your Smart TV, *****?tv
Customer Reply
Yes
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Is the issue with downloading them or searching for them?
Customer Reply
Downloading
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
What does it say when you try to download them?
Customer Reply
Just won't download.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Are you sure your TV is connected to your internet properly?
Customer Reply
The name comes up and nothing happens.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Have you tried rebooting your wireless network?
Customer Reply
Yes
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
A temporary issue may be affecting your TV set, your router, or even the app manager. Don’t worry. The solution is simple — just reboot everything and you’ll be all set.
Please try to reboot your TV and router each and see if that fixes the issue
Customer Reply
I tried unplugging both and when it comes back on the same problem
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Does your WiFi work fine for any other devices?
Customer Reply
Could this TV be defective? Yes on all the other TVs.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
It's software could be outdated, you can check it through these steps:
First, press the “Settings” button on the remote control
Customer Reply
Don't have one on my remote
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
At the top right of the screen, you'll see 3 icons, 1 of which is a cogwheel. Go to the cogwheel and click it
Got it
Scroll down with arrow down button. The option [All Settings] will appear.
Customer Reply
No sir
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
What do you see?
Customer Reply
Network & internet, channel, Accounts and sign in, Apps, Device preferences, Remotes & Accessories
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Ok, alternatively you can try “Menu” > “Setup” > “Software” > “Current software” to see the current software version
Customer Reply
There's only a volume up and down button a power button and a source button
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
Can you send an image of your remote please?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: Image.jpg
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Ok, where are you looking for the apps by the way?
Customer Reply
On the television
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Where on the television?
Customer Reply
Home screen
Hdm2
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Are you on the Home screen right now?
Customer Reply
YES
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Do you go to App store / Play store?
Customer Reply
Visitor uploaded: Image.jpg
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Allow me a moment, please!
Select Apps.
Search for the app you want to install by selecting Magnifying glass icon.
Type the Name of the application you want to install.
Select Download.
Once the download completes, select Open to use your new app.
Is everything clear with the provided instruction?
Customer Reply
The problem is I can't get the internet on this TV. Why can't I get it
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Got it, one moment please
How do you usually connect your TV to your WiFi?
Customer Reply
The turn my TV on use my password and it comes right on
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Can you connect the router and TV through a cable instead of wireless?
Customer Reply
No this TV is upstairs in my bedroom the router. is downstairs in the living room
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Go to "Network & internet" you mentioned, do you see your networks name?
Customer Reply
Yes
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Can you send a picture of that please?
Customer Reply
Visitor uploaded: Image.jpg
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Which one is yours?
Customer Reply
Zions dad
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
It seems that you're not connected to it, try clicking on it
Customer Reply
I do it but nothing happens it won't connect
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Got it, one moment please
Are you sure WiFi is turned on?
Customer Reply
Yes I'm sure the other three TVs are working perfectly
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Once you click on it, do you see an option to disconnect that network?
Customer Reply
It says connect or forget network
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
I see, can you try connect?
Customer Reply
It doesn't connect
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Then try to forget it and re-add it
Customer Reply
It just keep buffering
It doesn't connect says it can't find it
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Try to look for a WPS button on your router. This is because, in some cases, it can help in temporarily decreasing wireless network security to help devices connect to the internet without using any password.
Thus, when trying to connect your Philips TV to your internet connection, choose WPS instead of selecting scan.
Customer Reply
Just did it
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Ok, let me know if anything changes
Did it work?
Customer Reply
No
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
There are certain cases where the wireless network connection trouble with a Philips TV results because of the WiFi router.
When you have been using a WiFi router for a long time, it can affect the router’s internal memory or begin to overheat. If you have used the WiFi router for more than 3-5 years, chances are it may be worn out.
Therefore to make it work, you should try doing a power cycle on your router. Here are the steps that you can follow:
Start by unplugging the power cord of your WiFi router
Then, wait for a minute
Once one minute is over, plug the power cable back
Customer Reply
Did it unplug the router for the back end we've only had this wi-fi router less than 2 years
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Yes, unplug it completely
Customer Reply
Did it same results
All the other TVs in my house work fine this is the only one
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Another reason why you cannot connect your TV to the Wi-Fi could be your TV’s setting. Thus, make sure your Philips TV network settings are set to indicate auto IP address. If you are unaware of how to do check settings, here is a step-by-step guide!
Begin by pressing the home button using your TV remote
Click on the settings tab
After that, select all settings
Then, select wireless and networks
Click on wired or Wi-Fi
Once a new window opens up, select view network settings
From this menu, you should check whether or not the wireless network mode of your Philips TV is set to indicate DHCP/auto IP. This will help your TV automatically set up a connection if your wireless router changes Philips TV IP address
Customer Reply
DHCP COMES UP I CLICK ON NOTHING HAPPENS
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Do you have any other network settings available?
Customer Reply
No
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Can you send me a pic of the settings by the way?
Customer Reply
Visitor uploaded: Image.jpg
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Tap on the "network and internet"
Customer Reply
Okay
Done
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Send me a pic of what you see, please
Customer Reply
Visitor uploaded: Image.jpg
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Choose your wifi network please and press on that
Customer Reply
Okay did it
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Did it connect?
Customer Reply
No keeps buffering.
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Alright try to connect to the network that doesn't have "lock" icon on it
Customer Reply
Same results
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Got it, allow me a moment, please.
By the way, do you use roku or something like that?
Customer Reply
The TV has it but I never used it
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Understood
Alright, let's factoiry reset the tv
Step 1: go to the home screen.
Step 2: go to settings.
Step 3: go to general settings.
Step 4: find the factory settings.
Step 5: confirm the reset.
Customer Reply
It worked thank you very much
Oleksandr Kamennyi
Oleksandr Kamennyi Tech Expert & Writer
Great to hear *****!
I’m glad I was able to get that sorted out for you.

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