Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
*****
Are you having issues with installing apps on your Smart TV, *****?
Is the issue with downloading them or searching for them?
Downloading
What does it say when you try to download them?
Just won't download.
Are you sure your TV is connected to your internet properly?
The name comes up and nothing happens.
Have you tried rebooting your wireless network?
A temporary issue may be affecting your TV set, your router, or even the app manager. Don’t worry. The solution is simple — just reboot everything and you’ll be all set.
Please try to reboot your TV and router each and see if that fixes the issue
I tried unplugging both and when it comes back on the same problem
Does your WiFi work fine for any other devices?
Could this TV be defective? Yes on all the other TVs.
It's software could be outdated, you can check it through these steps:
First, press the “Settings” button on the remote control
Don't have one on my remote
At the top right of the screen, you'll see 3 icons, 1 of which is a cogwheel. Go to the cogwheel and click it
Got it
Scroll down with arrow down button. The option [All Settings] will appear.
No sir
What do you see?
Network & internet, channel, Accounts and sign in, Apps, Device preferences, Remotes & Accessories
Ok, alternatively you can try “Menu” > “Setup” > “Software” > “Current software” to see the current software version
There's only a volume up and down button a power button and a source button
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
Can you send an image of your remote please?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Visitor uploaded: Image.jpg
Ok, where are you looking for the apps by the way?
On the television
Where on the television?
Home screen
Hdm2
Are you on the Home screen right now?
Do you go to App store / Play store?
Visitor uploaded: Image.jpg
Allow me a moment, please!
Select Apps.
Search for the app you want to install by selecting Magnifying glass icon.
Type the Name of the application you want to install.
Select Download.
Once the download completes, select Open to use your new app.
Is everything clear with the provided instruction?
The problem is I can't get the internet on this TV. Why can't I get it
Got it, one moment please
How do you usually connect your TV to your WiFi?
The turn my TV on use my password and it comes right on
Can you connect the router and TV through a cable instead of wireless?
No this TV is upstairs in my bedroom the router. is downstairs in the living room
Go to "Network & internet" you mentioned, do you see your networks name?
Can you send a picture of that please?
Visitor uploaded: Image.jpg
Which one is yours?
Zions dad
It seems that you're not connected to it, try clicking on it
I do it but nothing happens it won't connect
Got it, one moment please
Are you sure WiFi is turned on?
Yes I'm sure the other three TVs are working perfectly
Once you click on it, do you see an option to disconnect that network?
It says connect or forget network
I see, can you try connect?
It doesn't connect
Then try to forget it and re-add it
It just keep buffering
It doesn't connect says it can't find it
Try to look for a WPS button on your router. This is because, in some cases, it can help in temporarily decreasing wireless network security to help devices connect to the internet without using any password.
Thus, when trying to connect your Philips TV to your internet connection, choose WPS instead of selecting scan.
Just did it
Ok, let me know if anything changes
Did it work?
There are certain cases where the wireless network connection trouble with a Philips TV results because of the WiFi router.
When you have been using a WiFi router for a long time, it can affect the router’s internal memory or begin to overheat. If you have used the WiFi router for more than 3-5 years, chances are it may be worn out.
Therefore to make it work, you should try doing a power cycle on your router. Here are the steps that you can follow:
Start by unplugging the power cord of your WiFi router
Then, wait for a minute
Once one minute is over, plug the power cable back
Did it unplug the router for the back end we've only had this wi-fi router less than 2 years
Yes, unplug it completely
Did it same results
All the other TVs in my house work fine this is the only one
Another reason why you cannot connect your TV to the Wi-Fi could be your TV’s setting. Thus, make sure your Philips TV network settings are set to indicate auto IP address. If you are unaware of how to do check settings, here is a step-by-step guide!
Begin by pressing the home button using your TV remote
Click on the settings tab
After that, select all settings
Then, select wireless and networks
Click on wired or Wi-Fi
Once a new window opens up, select view network settings
From this menu, you should check whether or not the wireless network mode of your Philips TV is set to indicate DHCP/auto IP. This will help your TV automatically set up a connection if your wireless router changes Philips TV IP address
DHCP COMES UP I CLICK ON NOTHING HAPPENS
Do you have any other network settings available?
Can you send me a pic of the settings by the way?
Visitor uploaded: Image.jpg
Tap on the "network and internet"
Okay
Done
Send me a pic of what you see, please
Visitor uploaded: Image.jpg
Choose your wifi network please and press on that
Okay did it
Did it connect?
No keeps buffering.
Alright try to connect to the network that doesn't have "lock" icon on it
Same results
Got it, allow me a moment, please.
By the way, do you use roku or something like that?
The TV has it but I never used it
Understood
Alright, let's factoiry reset the tv
Step 1: go to the home screen.
Step 2: go to settings.
Step 3: go to general settings.
Step 4: find the factory settings.
Step 5: confirm the reset.
It worked thank you very much
Great to hear *****!
I’m glad I was able to get that sorted out for you.
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