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I cannot get my smart watch to connect to my Samsung galaxy phone
Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What errors do you see? If you see some.
It says I have to have a profit app installed on phone in order to Bluetooth. I installed it but I cannot get it to connect. It says it needs a dupl code or something like that on my phone
It's connected to the app but not my phone
Could you, please, send me a screenshot of what you see within the app, *****?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 198766
So, it seems like paired, *****
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 159494
Why do you think it's not paired?
It will ring on my watch but will not let me answer through the watch.
Are you sure your watches support this feature?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 82484
What smart watch brand and model do you have?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 400402
Could you give me a link to this model, please?
Yesterday when I scanned through my Bluetooth on my phone it found the device but now it won't. None of that in the picture is on my watch.
I bought it off of wish so where would the link be
Could you please find the brand and model name on the watch's box?
Visitor uploaded:image.jpg
Type: image/jpeg
Size: 2823214
Thank you
It looks something like Apple Watch series 3 but I'm not sure
Okay, let's try to pair it
Please, follow the instructions below:
- Go to the Watch app and select Pair New Watch.
- Select Set Up for Myself
So try scanning it on my Bluetooth again
Tell me, please, was everything clear?
Please, refer to the message above.
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 165118
Please, go to the 'Set' tab and select 'Bind devices ...'
What would bind devices be located
Sorry, what do you mean?
You said bind devices. Did you mean find
Yes, you need to go to the Set tab within the app and select 'Bind devices ...'
Then you should tap on your watch's name when it finds it
Is everything clear with the provided instruction, *****?
It doesn't say my my watch info it only vibrates through my watch
It's connected to the app but not my actual phone Bluetooth
It should be connected to the app, *****
That's how they work
Ok so I can't actually have a phone conversation or anything on it
Regarding talking on the phone via your watch, I don't think this model supports this feature, you can only manage your calls using it
Ok
Is there anything else I can do for you today?
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