Created: October 31, 2022

I cannot get my smart watch to connect to my Samsung galaxy phone

Last Edit: October 31, 2022
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Nice to meet you, *****!
What errors do you see? If you see some.
Customer Reply
It says I have to have a profit app installed on phone in order to Bluetooth. I installed it but I cannot get it to connect. It says it needs a dupl code or something like that on my phone
It's connected to the app but not my phone
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Could you, please, send me a screenshot of what you see within the app, *****?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 198766
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
So, it seems like paired, *****
Customer Reply
Visitor uploaded: image.jpg
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Size: 159494
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Why do you think it's not paired?
Customer Reply
It will ring on my watch but will not let me answer through the watch.
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Are you sure your watches support this feature?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 82484
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
What smart watch brand and model do you have?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 400402
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Could you give me a link to this model, please?
Customer Reply
Yesterday when I scanned through my Bluetooth on my phone it found the device but now it won't. None of that in the picture is on my watch.
I bought it off of wish so where would the link be
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Could you please find the brand and model name on the watch's box?
Customer Reply
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Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Thank you
It looks something like Apple watch series 3 but I'm not sure

Okay, let's try to pair it
Please, follow the instructions below:
1. Go to the Watch app and select Pair New Watch.
2. Select Set Up for Myself
Customer Reply
So try scanning it on my Bluetooth again
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Tell me, please, was everything clear?
Please, refer to the message above.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 165118
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Let me take a look
Please, go to the 'Set' tab and select 'Bind devices ...'
Customer Reply
What would bind devices be located
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Sorry, what do you mean?
Customer Reply
You said bind devices. Did you mean find
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Yes, you need to go to the Set tab within the app and select 'Bind devices ...'
Then you should tap on your watch's name when it finds it
Is everything clear with the provided instruction, *****?
Customer Reply
It doesn't say my my watch info it only vibrates through my watch
It's connected to the app but not my actual phone Bluetooth
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
It should be connected to the app, *****
That's how they work
Customer Reply
Ok so I can't actually have a phone conversation or anything on it
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Regarding talking on the phone via your watch, I don't think this model supports this feature, you can only manage your calls using it
Customer Reply
Ok
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Is there anything else I can do for you today?