Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you tell me in which phone you can't find the application?
Can you tell me in which phone you can't find the application?
Customer Reply
It's Huwawei
Got it, thank you!
Customer Reply
I need the Citi Handlowy application
Noted, thank you!
Are you sure than you didn't delete the app?
Are you sure than you didn't delete the app?
Customer Reply
i Uninstalled it
Got it!
Do you have a google play on your phone?
Do you have a google play on your phone?
Customer Reply
yes
Great!
1. Open Google Play.
2. On your phone, use the Play Store app
3. Find an app you want.
4. When you pick an app, tap Install or the app's price.
1. Open Google Play.
2. On your phone, use the Play Store app
3. Find an app you want.
4. When you pick an app, tap Install or the app's price.
Customer Reply
it does not show this app
Customer Reply
yes
Got it!
Please open this link on your phone. It will automatically take you to google play on your phone.
Please open this link on your phone. It will automatically take you to google play on your phone.
Customer Reply
I tried and it says that it is not available in my country
I live in Poland
I live in Poland
Understood.
Google Play Store has a country setting in my Play Store Account.
Try to change country and try again, please.
Google Play Store has a country setting in my Play Store Account.
Try to change country and try again, please.
Customer Reply
When I copy this to Google it gives me "Capital One Mobile"
Noted.
Did you try to change your country in Google Play Store?
Did you try to change your country in Google Play Store?
Customer Reply
i cannot find the menu bar
it's in Hebrew because my phone has Hebrew
it's in Hebrew because my phone has Hebrew
Thank you for the info
Can you send me a screenshot, please?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Can you send me a screenshot, please?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 111178
Type: image/jpeg
Size: 111178
Thank you!
Customer Reply
what shall I do?
You can try to install VPN on your phone
And switch your country form Poland to USA (for example)
For example this one: --> https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en&gl=US
And switch your country form Poland to USA (for example)
For example this one: --> https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en&gl=US
Customer Reply
shall I connect to usa?
You can try
Customer Reply
ok, done
now please try to download that app
here--> https://play.google.com/store/apps/details?id=com.konylabs.cbplpat&hl=uk&gl=US
here--> https://play.google.com/store/apps/details?id=com.konylabs.cbplpat&hl=uk&gl=US
Customer Reply
it worked
Great!
Is there anything else I can do for you today, *****?
Is there anything else I can do for you today, *****?
Customer Reply
what to do with the vpn?
i uninstalled it
i uninstalled it
You can keep it or uninstall, as you wish, *****
Customer Reply
thank you so so much for your help
I am so pleased to see your issue got resolved!
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