Updated: March 27, 2023
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by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

I cannot find an application on my phone

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you tell me in which phone you can't find the application?

Customer Replay

It's Huwawei

Got it, thank you!

Customer Replay

I need the Citi Handlowy application


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Noted, thank you!
Are you sure than you didn't delete the app?

Customer Replay

i Uninstalled it

Got it!
Do you have a google play on your phone?

Customer Replay



  1. Open Google Play.
  2. On your phone, use the Play Store app
  3. Find an app you want.
  4. When you pick an app, tap Install or the app's price.
Customer Replay

it does not show this app

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Customer Replay


Got it!
Please open this link on your phone. It will automatically take you to google play on your phone.

Customer Replay

I tried and it says that it is not available in my country
I live in Poland

Google Play Store has a country setting in my Play Store Account.
Try to change country and try again, please.

Customer Replay

When I copy this to Google it gives me "Capital One Mobile"

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Did you try to change your country in Google Play Store?

Customer Replay

i cannot find the menu bar
it's in Hebrew because my phone has Hebrew

Thank you for the info
Can you send me a screenshot, please?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.

Customer Replay

Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 111178

Customer Replay

what shall I do?

You can try to install VPN on your phone
And switch your country form Poland to USA (for example)
For example this one: --> https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en&gl=US

Customer Replay

shall I connect to usa?

Customer Replay

ok, done

Customer Replay

it worked

Is there anything else I can do for you today, *****?

Customer Replay

what to do with the vpn?
i uninstalled it

You can keep it or uninstall, as you wish, *****

Customer Replay

thank you so so much for your help

I am so pleased to see your issue got resolved!

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