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I cannot connect my fitbit to my wifi
Hello, thank you for using Howly.
Can you specify the model of your Fitbit device?
Versa 2
Noted.
Did you get any error messages when trying to connect it to Wi-Fi?
Yes
What does it say?
On the Fitbit app it says fix it but i can't click onto it, on the phone on blue tooth it says not connected but won't connect, I have had problems with my electricty and now everything is back on apart from my Fitbit
I see, did you try resetting the router?
Yes I tried that and turned my phone off and back on as well
Right, you specified the Bluetooth as well, is it connected via Bluetooth now?
No it just won't connect
Please reset Fitbit Versa 2, this way:
- Press and hold the back and bottom buttons until you see the Fitbit logo on the screen, and then release the button.
- Swipe down from the clock screen to find the Settings app.
- Tap Restart.
I only have a button on the left hand side and when i press that it says set up Alexa
Where do you press it?
The button on the left side of the fitbit
Again, press and hold that button for 10 seconds. Release the button when the Fitbit logo appears on the screen. Your smartwatch will now reboot.
I am in the settings now and there is no Restart
Do this from the start, please: press and hold that button for 10 seconds. Release the button when the Fitbit logo appears on the screen. Your smartwatch will now reboot.
Ah right the fitbit sign has come up
Good.
It still won't connect to my phone
Did it reboot?
It has come back to the front screen that I usually have
Good, now from the start try connecting it to the phone via Bluetooth.
No it still won't connect
Via the Bluetooth won`t connect, right?
Yes
Please do these: Open the Fitbit app on your iPhone. Tap Account —> —> Versa 2. Scroll down and tap Remove this Versa 2.
It says looking and below that it says set up a device, there is no Remove this versa
Click on set up a device.
Done that
Follow the directions which will also lead you thru the steps to reconnect to Bluetooth.
When I click on Versa 2 It says there is a fitbit versa 2 connected to you account already
In this case, Tap Account —> —> Versa 2. Scroll down and tap Remove this Versa 2.
Right found it
Good.
After that, Tap Account —> Set up a Device. Follow the directions which will also lead you thru the steps to reconnect to Bluetooth.
It says lost bluetooth pairing and to go to settings, tried to connect but won't
I see.
Please, go into a room with no other Bluetooth devices. No speakers, No Alexa devices. Sometimes too many Bluetooth devices nearby can interfere. Open the Fitbit app on your iPhone. Tap Account —> Set up a Device. Follow the directions which will also lead you thru the steps to reconnect to Bluetooth.
ok will give it a try
I appreciate that.
Let me know when you are done.
I have tried it but still won't connect, I have turned the bluetooth off and back on but won't connect
Okay, try restarting your phone and reinstalling the Fitbit app.
Ok will try that
Please let me know once it's done.
Right done that
What did you do?
I turned my phone off and on then deleted the fitbit app, then went to the app store and added it again
Good, now open the app and try setting up the device as before.
Done that but it won't connect
What does it say?
Same it won't connect
Can you make me a screenshot of that, so I can check?
Yes can do
Sure.
Where shall I send it
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Visitor uploaded: Photo.png
Type: image/png
Size: 47157
Thanks for the screenshot.
Please click retry on your phone.
It is still saying the same
Reset your network settings on iphone, this way:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
ok it's doing it
Please let me know once it's done.
Ok it's done
Good, now try connecting the Fitbit again.
No it still won't connect
Does it say the same?
Yes it says not connected and then I press on to connect but it won't
Is anything else connected to your Bluetooth now?
No
I see, go to Bluetooth settings and remove Versa2 from the list of devices.
Right it is now connected on the bluetooth setting
Okay, now go to the app and check from there as well.
Do you want me to set up a device
Yes, try it, please
Right it has got to the part where the fitbit is put into the charger and then the next page says not working ? and 3 things to try, the button at the bottom says try again but i won't go past there
So what do you see on the screen now?
1 Make sure Versa 2 is charged and turned on 2 Restart your device by pressing and holding the side button for about 10 seconds 3 Turn off bluetooth on your mobile device then turn on again
Yeah, I see
I turned to bluetooth off but now it has disappeared
It has now asked me to put a code in on my fitbit which I have and it is waiting to connect
Oh, okay
Tell me the result then, please
It seems to be setting it up
It all seems to be back to normal, thank you so much for you understanding and patience
I`m so glad we did it!
Me too
Hope it will work properly now
Do you have any additional questions I can help you with?
No I think I have taken enough of your time, thank you so much
No problem at all!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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