Updated: May 15, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

I cannot connect my fitbit to my wifi

author

Hello, thank you for using Howly.
Can you specify the model of your Fitbit device?

Customer Replay

Versa 2

image

author

Noted.
Did you get any error messages when trying to connect it to Wi-Fi?

Customer Replay

Yes

author

What does it say?

Customer Replay

On the Fitbit app it says fix it but i can't click onto it, on the phone on blue tooth it says not connected but won't connect, I have had problems with my electricty and now everything is back on apart from my Fitbit

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author

I see, did you try resetting the router?

Customer Replay

Yes I tried that and turned my phone off and back on as well

author

Right, you specified the Bluetooth as well, is it connected via Bluetooth now?

Customer Replay

No it just won't connect

author

Please reset Fitbit Versa 2, this way:

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen, and then release the button.
  2. Swipe down from the clock screen to find the Settings app.
  3. Tap Restart.
Customer Replay

I only have a button on the left hand side and when i press that it says set up Alexa

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author

Where do you press it?

Customer Replay

The button on the left side of the fitbit

author

Again, press and hold that button for 10 seconds. Release the button when the Fitbit logo appears on the screen. Your smartwatch will now reboot.

Customer Replay

I am in the settings now and there is no Restart

author

Do this from the start, please: press and hold that button for 10 seconds. Release the button when the Fitbit logo appears on the screen. Your smartwatch will now reboot.

Customer Replay

Ah right the fitbit sign has come up

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Customer Replay

It still won't connect to my phone

author

Did it reboot?

Customer Replay

It has come back to the front screen that I usually have

author

Good, now from the start try connecting it to the phone via Bluetooth.

Customer Replay

No it still won't connect

author

Via the Bluetooth won`t connect, right?

Customer Replay

Yes

author

Please do these: Open the Fitbit app on your iPhone. Tap Account —> —> Versa 2. Scroll down and tap Remove this Versa 2.

Customer Replay

It says looking and below that it says set up a device, there is no Remove this versa

author

Click on set up a device.

Customer Replay

Done that

author

Follow the directions which will also lead you thru the steps to reconnect to Bluetooth.

Customer Replay

When I click on Versa 2 It says there is a fitbit versa 2 connected to you account already

author

In this case, Tap Account —> —> Versa 2. Scroll down and tap Remove this Versa 2.

Customer Replay

Right found it

author

Good.
After that, Tap Account —> Set up a Device. Follow the directions which will also lead you thru the steps to reconnect to Bluetooth.

Customer Replay

It says lost bluetooth pairing and to go to settings, tried to connect but won't

author

I see.
Please, go into a room with no other Bluetooth devices. No speakers, No Alexa devices. Sometimes too many Bluetooth devices nearby can interfere. Open the Fitbit app on your iPhone. Tap Account —> Set up a Device. Follow the directions which will also lead you thru the steps to reconnect to Bluetooth.

Customer Replay

ok will give it a try

author

I appreciate that.
Let me know when you are done.

Customer Replay

I have tried it but still won't connect, I have turned the bluetooth off and back on but won't connect

author

Okay, try restarting your phone and reinstalling the Fitbit app.

Customer Replay

Ok will try that

author

Please let me know once it's done.

Customer Replay

Right done that

author

What did you do?

Customer Replay

I turned my phone off and on then deleted the fitbit app, then went to the app store and added it again

author

Good, now open the app and try setting up the device as before.

Customer Replay

Done that but it won't connect

author

What does it say?

Customer Replay

Same it won't connect

author

Can you make me a screenshot of that, so I can check?

Customer Replay

Yes can do

Customer Replay

Where shall I send it

author

To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: Photo.png
Type: image/png
Size: 47157

author

Thanks for the screenshot.
Please click retry on your phone.

Customer Replay

It is still saying the same

author

Reset your network settings on iphone, this way:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

Customer Replay

ok it's doing it

author

Please let me know once it's done.

Customer Replay

Ok it's done

author

Good, now try connecting the Fitbit again.

Customer Replay

No it still won't connect

author

Does it say the same?

Customer Replay

Yes it says not connected and then I press on to connect but it won't

author

Is anything else connected to your Bluetooth now?

Customer Replay

No

author

I see, go to Bluetooth settings and remove Versa2 from the list of devices.

Customer Replay

Right it is now connected on the bluetooth setting

author

Okay, now go to the app and check from there as well.

Customer Replay

Do you want me to set up a device

author

Yes, try it, please

Customer Replay

Right it has got to the part where the fitbit is put into the charger and then the next page says not working ? and 3 things to try, the button at the bottom says try again but i won't go past there

author

So what do you see on the screen now?

Customer Replay

1 Make sure Versa 2 is charged and turned on 2 Restart your device by pressing and holding the side button for about 10 seconds 3 Turn off bluetooth on your mobile device then turn on again

author

Yeah, I see

Customer Replay

I turned to bluetooth off but now it has disappeared
It has now asked me to put a code in on my fitbit which I have and it is waiting to connect

author

Oh, okay
Tell me the result then, please

Customer Replay

It seems to be setting it up
It all seems to be back to normal, thank you so much for you understanding and patience

author

I`m so glad we did it!

Customer Replay

Me too

author

Hope it will work properly now
Do you have any additional questions I can help you with?

Customer Replay

No I think I have taken enough of your time, thank you so much

author

No problem at all!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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667 resolved issues
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