Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Have you tried downloading it manually from the App Store?
Yes but it won't download
Do you see any errors when trying to download it?
No the "Get" for downloading is not there
Do you see an icon with the cloud and arrow next to it?
Yes
Could you please tap on it?
I tapped it and got "request a ride" I tapped the cloud and arrow and got a circle with a little blue square in it
Ok, good, it's downloading now
ok it's downloading but my next problem is that I've had an uber account for 3 years and it has money in it . How do I access that account?
Once the app is on your phone, you will have to log in with your credentials
ok it's still downloading
Ok, tell me when it's there, please
It's taking a while.
No problem, take your time, please
It's installed now
Ok, good
Now, please launch the app
It's asking me to pick a location
a pickup location
Ok, so you must be logged in already, I believe
Do you see the profile icon in the upper-right corner of the app?
yes
Please, tap on it and check if there are your credentials?
ok I think it has everything. Please give me a minute to check
Sure, let me know, please
It shows my balance and previous trips all of which are correct but the wallet that says uber cash is 0.00
Ok, I see
And you sure there were funds before you switched the phones?
Yes and it shows a balance of $116.88 which is correct so I don't know why the wallet says 0
Ok, I see
Tell me please where exactly do you see that balance?
Under Uber cash
Ok, so the funds are there
Yes, it seems so and I am going to go under that assumption
Yes, your account is valid and you can proceed to use it like before
Do you have any additional questions I can help you with?
No other questions. Thank you very much for your help. I'm relieved and going to sleep better tonight. I have to use Uber tomorrow and was worried about it . Iknow I have the app on my phone now, so thank you
I am so pleased to see your issue got resolved!
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