Created: October 19, 2022

I bought a new Iphone and transfered everything over from my old phone

But my uber app didn't transfer and when I tried to transfer it I lost the app altogether. I still have money in my uber account and I don't want to lose that
Last Edit: November 23, 2022
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Nice to meet you, *****!
Have you tried downloading it manually from the App Store?
Customer Reply
Yes but it won't download
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Do you see any errors when trying to download it?
Customer Reply
No the "Get" for downloading is not there
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Do you see an icon with the cloud and arrow next to it?
Customer Reply
Yes
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Could you please tap on it?
Customer Reply
I tapped it and got "request a ride" I tapped the cloud and arrow and got a circle with a little blue square in it
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Ok, good, it's downloading now
Customer Reply
ok it's downloading but my next problem is that I've had an uber account for 3 years and it has money in it . How do I access that account?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Once the app is on your phone, you will have to log in with your credentials
Customer Reply
ok it's still downloading
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Ok, tell me when it's there, please
Customer Reply
It's taking a while.
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
No problem, take your time, please
Customer Reply
It's installed now
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Ok, good
Now, please launch the app
Customer Reply
It's asking me to pick a location
a pickup location
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Ok, so you must be logged in already, I believe
Do you see the profile icon in the upper-right corner of the app?
Customer Reply
yes
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Please, tap on it and check if there are your credentials?
Customer Reply
ok I think it has everything. Please give me a minute to check
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Sure, let me know, please
Customer Reply
It shows my balance and previous trips all of which are correct but the wallet that says uber cash is 0.00
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Ok, I see
And you sure there were funds before you switched the phones?
Customer Reply
Yes and it shows a balance of $116.88 which is correct so I don't know why the wallet says 0
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Ok, I see
Tell me please where exactly do you see that balance?
Customer Reply
Under Uber cash
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Ok, so the funds are there
Customer Reply
Yes, it seems so and I am going to go under that assumption
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Yes, your account is valid and you can proceed to use it like before
Do you have any additional questions I can help you with?
Customer Reply
No other questions. Thank you very much for your help. I'm relieved and going to sleep better tonight. I have to use Uber tomorrow and was worried about it . Iknow I have the app on my phone now, so thank you
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
I am so pleased to see your issue got resolved!