Updated: April 05, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

I bought a new Iphone and transfered everything over from my old phone

But my uber app didn't transfer and when I tried to transfer it I lost the app altogether. I still have money in my uber account and I don't want to lose that

Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Have you tried downloading it manually from the App Store?


Customer Replay

Yes but it won't download

Do you see any errors when trying to download it?

Customer Replay

No the "Get" for downloading is not there

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Do you see an icon with the cloud and arrow next to it?

Customer Replay


Could you please tap on it?

Customer Replay

I tapped it and got "request a ride" I tapped the cloud and arrow and got a circle with a little blue square in it

Ok, good, it's downloading now

Customer Replay

ok it's downloading but my next problem is that I've had an uber account for 3 years and it has money in it . How do I access that account?

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Once the app is on your phone, you will have to log in with your credentials

Customer Replay

ok it's still downloading

Ok, tell me when it's there, please

Customer Replay

It's taking a while.

No problem, take your time, please

Customer Replay

It's installed now

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Ok, good
Now, please launch the app

Customer Replay

It's asking me to pick a location
a pickup location

Ok, so you must be logged in already, I believe
Do you see the profile icon in the upper-right corner of the app?

Customer Replay


Please, tap on it and check if there are your credentials?

Customer Replay

ok I think it has everything. Please give me a minute to check

Sure, let me know, please

Customer Replay

It shows my balance and previous trips all of which are correct but the wallet that says uber cash is 0.00

Ok, I see
And you sure there were funds before you switched the phones?

Customer Replay

Yes and it shows a balance of $116.88 which is correct so I don't know why the wallet says 0

Ok, I see
Tell me please where exactly do you see that balance?

Customer Replay

Under Uber cash

Ok, so the funds are there

Customer Replay

Yes, it seems so and I am going to go under that assumption

Yes, your account is valid and you can proceed to use it like before
Do you have any additional questions I can help you with?

Customer Replay

No other questions. Thank you very much for your help. I'm relieved and going to sleep better tonight. I have to use Uber tomorrow and was worried about it . Iknow I have the app on my phone now, so thank you

I am so pleased to see your issue got resolved!

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