Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
Nothing. I charges it and loaded the battery. The hand-held lights up, but nothing happens
Understood!
Is it your first attempt to use it?
Is it your first attempt to use it?
Customer Reply
yes
Could you please tell me if you have charged the remote control?
Customer Reply
The remote has batteries and it is lite. The batter in the plane is charged too
Got it!
Have you done the pairing with the drone?
Have you done the pairing with the drone?
Customer Reply
No. What's that?
I see
Please, make sure, both the drone and the remote control are switched off and after this do the following:
1) Switch on the aircraft and place it on the ground in the same direction as your remote control
2) Switch on the remote control, it should beep twice
3) The drone indicator light should change from double flashes to constant on, it means that the pairing was successfull
Please, make sure, both the drone and the remote control are switched off and after this do the following:
1) Switch on the aircraft and place it on the ground in the same direction as your remote control
2) Switch on the remote control, it should beep twice
3) The drone indicator light should change from double flashes to constant on, it means that the pairing was successfull
Customer Reply
got it...works.. Thanks so much. My grandson will be thrilled.
You are always welcome!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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