Updated: March 30, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

I am trying to reset my Garmin watch

When I get to Settings I cannot advance the program. What do I need to do to set the time on my watch?
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Press and hold the power button on the watch until it powers off. This typically takes up to 20 seconds. Leave the watch off for about a minute and then press the power button to turn the watch back on.

Customer Replay

Okay.

author

For your convenience, here's the link - https://howly.com/chat to get back to us.

Customer Replay

I'm turning it back on now. pLEASE HOLD.

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author

Okay, I am here.

Customer Replay

Time still registers 11:05 but in fact it's 11:06. How do I set the correct time manually?
Please walk me through the steps to set the correct time.

author

Hold the touchscreen, and select Settings > System > Time.

Customer Replay

This is what I have done but cannot advance from SYSTEM. This is what I need help with. How do I advance from SETTINGS? This is why I wrote in the first place.

author

Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat.

Customer Replay

I'm at SETTINGS now but don't know what button to push on the left side of the watch to advance.
The watch auto set but it is a minute too slow and I just want to set the actual time.

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author

I understand you.
What exact model is your Garmin watch?

Customer Replay

Forerunner Garmin 935

image

author


Got it.
So, when you are in the settings, scroll with your left middle button to System, and tap with the first right button. Scroll with your left middle button to Time and tap with the first right button. Scroll to Set time Manual.
After you go to the Set Time manual, tap it and change to Auto with your first right button. Then, get back to the home screen of your watch.

Customer Replay

I'm there on Manual. now what?

author

After you go to the Set Time manual, tap it and change to Auto with your first right button. Then, get back to the home screen of your watch.

Customer Replay

TAP IT? What button do I TAP with?

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author

Use the first right button.

Customer Replay

There is no AUTO to select. What now?
When I press the first right button it does not advance and stays on SET TIME MANUAL. Will not advance.

author

Can you, please, take a picture of your watch, so I could see where we should go, please?

Customer Replay

How do I send this to you from my phone?

author

Take a picture, and attach it to the chat with a file clip button.

Customer Replay

I am trying to attach but the clip button disappeared!
Can I e-mail this to you?

author

Yes, send it to me via email at help@howly.com

Customer Replay

okay. sent.

author

One moment, I will check.

Customer Replay

Just resent it.

author

I understand you.
Yes, I see it.

Customer Replay

great.

author

So, I see, that we are on the right page. Have you tried to tap your first right button on the set time manual, please?

Customer Replay

Yes and it goes back to SET TIME MANUAL. What do I do after the screen shows this? Will not advance. Screen goes back to sET TIME MANUALLY.
Very frustrating which is why I wrote for help.

author

I understand your frustration, I'm just trying to help you.
Can you, please, try to do it again, because we need to get here after you tap it:

image

Customer Replay


Okay. so now after playing with it I have gotten to SET MINUTES. Which button do I press as I just reset the time so that it will register it on the watch and not change the time?
It's now showing the correct time but I'm afraid to push just any button so that it will register the correct time?
Update: the clock just advanced on its own to the correct time. Says 11;34 and is 15 seconds off the time my computer is now showing.

author

Okay, good.

Customer Replay

Does this mean I'm good to go and don't have to press anything to reset it? Just want to make sure.

author

Yes, correct. 15 seconds is not a significant difference.

Customer Replay

Never did get to AUTO. Why was I unsuccessful in using the AUTO setting?

author

It could not be shown if GPS is might not work.
Do you have it on?

Customer Replay

But GPS does work here so...?
We have our wifi service through a satellite which is how I am getting computer/internet connection.
This one has an option for AUTO. We just couldn't advance it to choose that feature. I have used this feature before.

author

Have you tried to factory reset your watch in this case?

Customer Replay

This is the first time I've had to reset it by hand.
No. Would this be the correct route to follow this coming spring. How do you perform a factory reset on this watch?

author

Let me provide you instructions.

Customer Replay

Send me a link if you have one and I'll keep it for future reference. Thanks.

author

Hold the Menu symbol.
Select Settings > System > Restore Defaults > Yes.

Customer Replay

Okay. I'm not going to try that now but will keep for future reference. Thanks.

author

Okay, good.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

Great. Thanks so much!

author

You are welcome!

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558 resolved issues
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