Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Press and hold the power button on the watch until it powers off. This typically takes up to 20 seconds. Leave the watch off for about a minute and then press the power button to turn the watch back on.
Press and hold the power button on the watch until it powers off. This typically takes up to 20 seconds. Leave the watch off for about a minute and then press the power button to turn the watch back on.
Customer Reply
Okay.
For your convenience, here's the link - https://howly.com/chat to get back to us.
Customer Reply
I'm turning it back on now. pLEASE HOLD.
Okay, I am here.
Customer Reply
Time still registers 11:05 but in fact it's 11:06. How do I set the correct time manually?
Please walk me through the steps to set the correct time.
Please walk me through the steps to set the correct time.
Hold the touchscreen, and select Settings > System > Time.
Customer Reply
This is what I have done but cannot advance from SYSTEM. This is what I need help with. How do I advance from SETTINGS? This is why I wrote in the first place.
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat.
Customer Reply
I'm at SETTINGS now but don't know what button to push on the left side of the watch to advance.
The watch auto set but it is a minute too slow and I just want to set the actual time.
The watch auto set but it is a minute too slow and I just want to set the actual time.
I understand you.
What exact model is your Garmin watch?
What exact model is your Garmin watch?
Customer Reply
Forerunner Garmin 935
Got it.
So, when you are in the settings, scroll with your left middle button to System, and tap with the first right button. Scroll with your left middle button to Time and tap with the first right button. Scroll to Set time Manual.
After you go to the Set Time manual, tap it and change to Auto with your first right button. Then, get back to your home screen of your watch.
So, when you are in the settings, scroll with your left middle button to System, and tap with the first right button. Scroll with your left middle button to Time and tap with the first right button. Scroll to Set time Manual.
After you go to the Set Time manual, tap it and change to Auto with your first right button. Then, get back to your home screen of your watch.
Customer Reply
I'm there on Manual. now what?
After you go to the Set Time manual, tap it and change to Auto with your first right button. Then, get back to the home screen of your watch.
Customer Reply
TAP IT? What button do I TAP with?
Use the first right button.
Customer Reply
There is no AUTO to select. What now?
When I press the first right button it does not advance and stays on SET TIME MANUAL. Will not advance.
When I press the first right button it does not advance and stays on SET TIME MANUAL. Will not advance.
Can you, please, take a picture of your watch, so I could see where we should go, please?
Customer Reply
How do I send this to you from my phone?
Take a picture, and attach it to the chat with a file clip button.
Customer Reply
I am trying to attach but the clip button disappeared!
Can I e-mail this to you?
Can I e-mail this to you?
Yes, send it to me via email at help@howly.com
Customer Reply
okay. sent.
One moment, I will check.
Customer Reply
Just resent it.
I understand you.
Yes, I see it.
Yes, I see it.
Customer Reply
great.
So, I see, that we are on the right page. Have you tried to tap your first right button on the set time manual, please?
Customer Reply
Yes and it goes back to SET TIME MANUAL. What do I do after the screen shows this? Will not advance. Screen goes back to sET TIME MANUALLY.
Very frustrating which is why I wrote for help.
Very frustrating which is why I wrote for help.
I understand your frustration, I'm just trying to help you.
Can you, please, try to do it again, because we need to get here, after you tap it:
Can you, please, try to do it again, because we need to get here, after you tap it:
Customer Reply
Okay. so now after playing with it I have gotten to SET MINUTES. Which button do I press as I just reset the time so that it will register it on the watch and not change the time?
It's now showing the correct time but I'm afraid to push just any button so that it will register the correct time?
Update: the clock just advanced on its own to the correct time. Says 11;34 and is 15 seconds off the time my computer is now showing.
It's now showing the correct time but I'm afraid to push just any button so that it will register the correct time?
Update: the clock just advanced on its own to the correct time. Says 11;34 and is 15 seconds off the time my computer is now showing.
Okay, good.
Customer Reply
Does this mean I'm good to go and don't have to press anything to reset it? Just want to make sure.
Yes, correct. 15 seconds is not a significant difference.
Customer Reply
Never did get to AUTO. Why was I unsuccessful in using the AUTO setting?
It could not be shown if GPS is might not work.
Do you have it on?
Do you have it on?
Customer Reply
But GPS does work here so...?
We have our wifi service through a satellite which is how I am getting computer/internet connection.
This one has an option for AUTO. We just couldn't advance it to choose that feature. I have used this feature before.
We have our wifi service through a satellite which is how I am getting computer/internet connection.
This one has an option for AUTO. We just couldn't advance it to choose that feature. I have used this feature before.
Have you tried to factory reset your watch in this case?
Customer Reply
This is the first time I've had to reset it by hand.
No. Would this be the correct route to follow this coming spring. How do you perform a factory reset on this watch?
No. Would this be the correct route to follow this coming spring. How do you perform a factory reset on this watch?
Let me provide you instructions.
Customer Reply
Send me a link if you have one and I'll keep it for future reference. Thanks.
Hold the Menu symbol.
Select Settings > System > Restore Defaults > Yes.
Select Settings > System > Restore Defaults > Yes.
Customer Reply
Okay. I'm not going to try that now but will keep for future reference. Thanks.
Okay, good.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
Great. Thanks so much!
You are welcome!
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