Created: December 10, 2022

I am trying to print photos using hp Smart

In setting this up, i was asked for the printer's pin on the inside of the cartridge access door. I have check and rechecked and entered it several times but the message is that the PIN in invalid
Last Edit: January 6, 2023
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Anna Chernetska
Anna Chernetska Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Nice to meet you, *****!
Could you tell me the model of your HP printer?
Customer Reply
Yes just a minute
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Sure.
Customer Reply
HPB273E6 DeskJet 2700 series
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Does it ask you to enter the password in the HP smart app?
Customer Reply
Yes, all was well until I selected Print photos and then was asked for the PIN from the printer
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Don't you have the option "Reset PIN" or "Forgot PIN"?
Customer Reply
It is not my personal pin for logging in. It is a PIN that is written on the inside of the printer's door where you access the cartridges. So it is the printers' pin, not my pin.
The instructions in hp Smart tell you where to find this pin, but keeps rejecting it as invalid.
Anna Chernetska
Anna Chernetska Tech Expert & Writer
I understand.
Please, open this picture:

Do you have the same window?
Customer Reply
Ok I see it
No I do not have hp Smart open at the moment
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Did you have this window before?
Customer Reply
what window are you referring to? The window showing your picture? Or the window within hp Smart that looked like this to enter the pin.
Ok Now I have the window I was had in hp Smart that looks like yours. That is where I entered the printer's pin.
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Okay, good.
Let's try to perform a hard reset of your printer.
In the following messages, I will provide you with step-by-step instructions. I would be grateful if you could tell me when you complete every step.
Customer Reply
ok
Anna Chernetska
Anna Chernetska Tech Expert & Writer
1. At the beginning your HP DeskJet 2700 needs to be turned on properly, if not press HP DeskJet 2700 power button and wait until the printer is ready to print.
Customer Reply
Power is on , Internet connection is lit. Paper icon is flashing - printer doesn't like how I have loaded photo paper.
Anna Chernetska
Anna Chernetska Tech Expert & Writer
2. Now you need to click and hold Cancel Button and Wi-Fi Key.
Customer Reply
Not sure what the WiFi key is.
WiFi key on the printer?
Which is the cancel button?
Anna Chernetska
Anna Chernetska Tech Expert & Writer

You need to hold buttons 4 and 6.
Customer Reply
Ok, doing it now.
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Thank you.
Customer Reply
ok both are off, power is blinking
Printer took took in the two pieces of photo paper. NowWifi is blinking,
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Did you hold it for 5 seconds?
Customer Reply
Yes
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Good.
Customer Reply
try again?
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Factory reset is complete and HP DeskJet 2700 settings are set to default values.
Now you can connect it to the Wi-Fi and enter the PIN.
Customer Reply
I press wifi and it is still blinking. Hold longer?
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Can you try to restart the printer?
Customer Reply
Do you mean turn it off and back on?
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Yes.
Customer Reply
ok
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Thank you.
Customer Reply
Ok, it took a while to turn off. Now enter the same pin from the door in hp Smart?
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Yes, please.
Customer Reply
wifi button is blinking. I haven't yet entered the Pin again. I have a mobile hotspot and it isn't showing that the printer has connected.
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Good.
Try to open the HP Smart app.
Customer Reply
It is open
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Now enter the PIN.
Customer Reply
Message: couldn't connect to the printer. Check wifi connection and try again. WiFi button is still blinking.
The wifi button on the printer has always seemed tempermental to me. Even if I hold it down, it continues to blink. I'll try again
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Do you have a Windows computer?
Customer Reply
yes, hp
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Open the HP Smart app.
And press and hold the Cancel and Wireless buttons for three seconds again.
Customer Reply
OK I now have the home window for Smart
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Follow the on-screen instructions.
Customer Reply
There are no instructions, just icons for what you want to do. Print photos, Scan, etc. When I got this far before, I chose Print photos and the Printer Setup process started first, and that is where I got stuck with the PIN process.
Also, this screen says "printer offline". Obviously because the wifi button is blinking.
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Do the same as the previous time to enter the PIN.
Customer Reply
Well nothing happens because the printer is not connected to wifi.
Anna Chernetska
Anna Chernetska Tech Expert & Writer
How did you connect it to the Wi-Fi before?
Customer Reply
Always just press the printer's wifi button and it connects automatically. I have turned off the computer. Let me try press the power button and then the Wifi button.
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Sure.
Customer Reply
Ok the wifi button is still blinking. Wifi service is on but shows only one connection. With printer connected, it should show two.
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Okay.
Customer Reply
This is not the first time this has happened and I don't think it's connected to the printer setup problem.
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Does it appear in the HP Smart app?
Customer Reply
Ok wifi is now steady on. I'll select Print and send something to the printer. Ok it printed a page. but Smart didn't ask for the pint. I think this is because plain documents don't require Smart functions. I need to load photo paper and start over I guess. I was not asked for the PIN until I tried to print photos. Maybe I need to spend some time on this and if it's not fixed, contact Howly again. Is there a way to get back to you if I can't get this going?
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Sure.
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat
Customer Reply
Ok will that take me to you?
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Yes.
Customer Reply
Thanks. Fingers crossed.
Anna Chernetska
Anna Chernetska Tech Expert & Writer
You too!
Thank you for chatting with us today!
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