Updated: March 30, 2023
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by Anna Chernetska
Tech Expert & Writer
712 resolved issues
Verified Expert in:
Smartphones, Tablets, Apps, 4G/5G issues

I am trying to print photos using hp Smart

In setting this up, i was asked for the printer's pin on the inside of the cartridge access door. I have check and rechecked and entered it several times but the message is that the PIN in invalid
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Could you tell me the model of your HP printer?

Customer Replay

Yes just a minute

Customer Replay

HPB273E6 DeskJet 2700 series

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author


Does it ask you to enter the password in the HP smart app?

Customer Replay

Yes, all was well until I selected Print photos and then was asked for the PIN from the printer

author

Don't you have the option "Reset PIN" or "Forgot PIN"?

Customer Replay

It is not my personal pin for logging in. It is a PIN that is written on the inside of the printer's door where you access the cartridges. So it is the printers' pin, not my pin.
The instructions in hp Smart tell you where to find this pin, but keeps rejecting it as invalid.

author

I understand.
Please, open this picture:

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Do you have the same window?

Customer Replay

Ok I see it No I do not have hp Smart open at the moment

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author

Did you have this window before?

Customer Replay

what window are you referring to? The window showing your picture? Or the window within hp Smart that looked like this to enter the pin. Ok Now I have the window I was had in hp Smart that looks like yours. That is where I entered the printer's pin.

author

Okay, good. Let's try to perform a hard reset of your printer. In the following messages, I will provide you with step-by-step instructions. I would be grateful if you could tell me when you complete every step.

Customer Replay

ok

author
  • At the beginning, your HP DeskJet 2700 needs to be turned on properly, if not press HP DeskJet 2700 power button and wait until the printer is ready to print.
Customer Replay

Power is on , Internet connection is lit. Paper icon is flashing - printer doesn't like how I have loaded photo paper.

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author
  • Now you need to click and hold the Cancel Button and Wi-Fi Key.
Customer Replay

Not sure what the WiFi key is. WiFi key on the printer? Which is the cancel button?

author

You need to hold buttons 4 and 6.

image

Customer Replay

Ok, doing it now.

author

Thank you.

Customer Replay

ok both are off, power is blinking Printer took took in the two pieces of photo paper. NowWifi is blinking,

author

Did you hold it for 5 seconds?

Customer Replay

Yes

Customer Replay

try again?

author

Factory reset is complete and HP DeskJet 2700 settings are set to default values. Now you can connect it to the Wi-Fi and enter the PIN.

Customer Replay

I press wifi and it is still blinking. Hold longer?

author

Can you try to restart the printer?

Customer Replay

Do you mean turn it off and back on?

Customer Replay

ok

author

Thank you.

Customer Replay

Ok, it took a while to turn off. Now enter the same pin from the door in hp Smart?

author

Yes, please.

Customer Replay

wifi button is blinking. I haven't yet entered the Pin again. I have a mobile hotspot and it isn't showing that the printer has connected.

author

Good. Try to open the HP Smart app.

Customer Replay

It is open

author

Now enter the PIN.

Customer Replay

Message: couldn't connect to the printer. Check wifi connection and try again. WiFi button is still blinking. The wifi button on the printer has always seemed tempermental to me. Even if I hold it down, it continues to blink. I'll try again

author

Do you have a Windows computer?

Customer Replay

yes, hp

author

Open the HP Smart app. And press and hold the Cancel and Wireless buttons for three seconds again.

Customer Replay

OK I now have the home window for Smart

author

Follow the on-screen instructions.

Customer Replay

There are no instructions, just icons for what you want to do. Print photos, Scan, etc. When I got this far before, I chose Print photos and the Printer Setup process started first, and that is where I got stuck with the PIN process. Also, this screen says "printer offline". Obviously because the wifi button is blinking.

author

Do the same as the previous time to enter the PIN.

Customer Replay

Well nothing happens because the printer is not connected to wifi.

author

How did you connect it to the Wi-Fi before?

Customer Replay

Always just press the printer's wifi button and it connects automatically. I have turned off the computer. Let me try press the power button and then the Wifi button.

Customer Replay

Ok the wifi button is still blinking. Wifi service is on but shows only one connection. With printer connected, it should show two.

Customer Replay

This is not the first time this has happened and I don't think it's connected to the printer setup problem.

author

Does it appear in the HP Smart app?

Customer Replay

Ok wifi is now steady on. I'll select Print and send something to the printer. Ok it printed a page. but Smart didn't ask for the pint. I think this is because plain documents don't require Smart functions. I need to load photo paper and start over I guess. I was not asked for the PIN until I tried to print photos. Maybe I need to spend some time on this and if it's not fixed, contact Howly again. Is there a way to get back to you if I can't get this going?

author

Sure. You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like. For your convenience, here's the link - https://howly.com/chat

Customer Replay

Ok will that take me to you?

Customer Replay

Thanks. Fingers crossed.

author

You too! Thank you for chatting with us today! We are available 24/7, you can refer your questions anytime.

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