Updated: March 19, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I am not receiving any phone calls

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Do you mean your mobile phone or the landline one?

Customer Replay

mobile

author

Does it receive messages?

Customer Replay

yes

banner 3
author

I see
Did you try to reboot your phone?

Customer Replay

yes

author

Got it.
What is the model of your phone?

Customer Replay

i14

image

author

Please, turn on and then back to OFF position the "Airplane Mode"

Customer Replay

Done

banner 6
author

Are you able to call someone?

Customer Replay

I can call out but do not receive

author

Do you have any error message?

Customer Replay

no

author

Check "Do Not Disturb". Go to Settings > Focus > Do Not Disturb and make sure it's off.

Customer Replay

It is off

banner 9
author

Check for any blocked phone numbers.
Go to Settings > Phone > Blocked Contacts.

Customer Replay

none

author

On an iPhone, go to Settings > Phone > Call Forwarding and toggle the setting off.

Customer Replay

Off but was on

author

Please, try to receive calls now.

Customer Replay

call me at *****

author

I'm really sorry for the inconvenience, but this is how our service works - it's only live chat here

Customer Replay

ok hold on

author

Sure, take your time.

Customer Replay

Ok. Got it

author

Please, let me know about your result.

Customer Replay

seems to be working now

author

Good job, *****!

Customer Replay

thank you

author

You are always welcome!
I am so pleased to see your issue got resolved!

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