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I am not receiving any phone calls
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you mean your mobile phone or the landline one?
mobile
Does it receive messages?
yes
I see
Did you try to reboot your phone?
yes
Got it.
What is the model of your phone?
i14
Please, turn on and then back to OFF position the "Airplane Mode"
Done
Are you able to call someone?
I can call out but do not receive
Do you have any error message?
no
Check "Do Not Disturb". Go to Settings > Focus > Do Not Disturb and make sure it's off.
It is off
Check for any blocked phone numbers.
Go to Settings > Phone > Blocked Contacts.
none
On an iPhone, go to Settings > Phone > Call Forwarding and toggle the setting off.
Off but was on
Please, try to receive calls now.
call me at *****
I'm really sorry for the inconvenience, but this is how our service works - it's only live chat here
ok hold on
Sure, take your time.
Ok. Got it
Please, let me know about your result.
seems to be working now
Good job, *****!
thank you
You are always welcome!
I am so pleased to see your issue got resolved!
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