Created: January 22, 2023

I am not receiving any phone calls

Last Edit: January 22, 2023
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Chris Wolker
Chris Wolker Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Chris Wolker
Chris Wolker Tech Expert & Writer
Nice to meet you, *****!
Do you mean your mobile phone or the landline one?
Customer Reply
mobile
Chris Wolker
Chris Wolker Tech Expert & Writer
Does it receive messages?
Customer Reply
yes
Chris Wolker
Chris Wolker Tech Expert & Writer
I see
Did you try to reboot your phone?
Customer Reply
yes
Chris Wolker
Chris Wolker Tech Expert & Writer
Got it.
What is the model of your phone?
Customer Reply
i14
iphone 14
Chris Wolker
Chris Wolker Tech Expert & Writer
Please, turn on and then back to OFF position the "Airplane Mode"
Customer Reply
Done
Chris Wolker
Chris Wolker Tech Expert & Writer
Are you able to call someone?
Customer Reply
I can call out but do not receive
Chris Wolker
Chris Wolker Tech Expert & Writer
Do you have any error message?
Customer Reply
no
Chris Wolker
Chris Wolker Tech Expert & Writer
Check "Do Not Disturb". Go to Settings > Focus > Do Not Disturb and make sure it's off.
Customer Reply
It is off
Chris Wolker
Chris Wolker Tech Expert & Writer
Check for any blocked phone numbers.
Go to Settings > Phone > Blocked Contacts.
Customer Reply
none
Chris Wolker
Chris Wolker Tech Expert & Writer
On an iPhone, go to Settings > Phone > Call Forwarding and toggle the setting off.
Customer Reply
Off but was on
Chris Wolker
Chris Wolker Tech Expert & Writer
Please, try to receive calls now.
Customer Reply
call me at *****
Chris Wolker
Chris Wolker Tech Expert & Writer
I'm really sorry for the inconvenience, but this is how our service works - it's only live chat here
Customer Reply
ok hold on
Chris Wolker
Chris Wolker Tech Expert & Writer
Sure, take your time.
Customer Reply
Ok. Got it
Chris Wolker
Chris Wolker Tech Expert & Writer
Please, let me know about your result.
Customer Reply
seems to be working now
Chris Wolker
Chris Wolker Tech Expert & Writer
Good job, *****!
Customer Reply
thank you
Chris Wolker
Chris Wolker Tech Expert & Writer
You are always welcome!
I am so pleased to see your issue got resolved!

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