Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Do you mean your mobile phone or the landline one?
Do you mean your mobile phone or the landline one?
Customer Reply
mobile
Does it receive messages?
Customer Reply
yes
I see
Did you try to reboot your phone?
Did you try to reboot your phone?
Customer Reply
yes
Got it.
What is the model of your phone?
What is the model of your phone?
Customer Reply
i14
Please, turn on and then back to OFF position the "Airplane Mode"
Customer Reply
Done
Are you able to call someone?
Customer Reply
I can call out but do not receive
Do you have any error message?
Customer Reply
no
Check "Do Not Disturb". Go to Settings > Focus > Do Not Disturb and make sure it's off.
Customer Reply
It is off
Check for any blocked phone numbers.
Go to Settings > Phone > Blocked Contacts.
Go to Settings > Phone > Blocked Contacts.
Customer Reply
none
On an iPhone, go to Settings > Phone > Call Forwarding and toggle the setting off.
Customer Reply
Off but was on
Please, try to receive calls now.
Customer Reply
call me at *****
I'm really sorry for the inconvenience, but this is how our service works - it's only live chat here
Customer Reply
ok hold on
Sure, take your time.
Customer Reply
Ok. Got it
Please, let me know about your result.
Customer Reply
seems to be working now
Good job, *****!
Customer Reply
thank you
You are always welcome!
I am so pleased to see your issue got resolved!
I am so pleased to see your issue got resolved!
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