Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
Likewise
Did you forget the password to your phone?
Customer Reply
My phone never had a lock or password to be able to use it
I don't understand what happened that I am locked out
I don't understand what happened that I am locked out
Could you, please, send me a picture of what you see?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: Screenshot.jpg
One moment, please!
Just a moment please, I'll be there for you shortly. Please stay in chat while I'm on it, thank you!
Just a moment please, I'll be there for you shortly. Please stay in chat while I'm on it, thank you!
Customer Reply
Ok thanks
Please, try this:
Click on the website below:
https://findmymobile.samsung.com
There, sign in to your Samsung account, if you have one.
Then unlock your Samsung phone if it's there.
Click on the website below:
https://findmymobile.samsung.com
There, sign in to your Samsung account, if you have one.
Then unlock your Samsung phone if it's there.
Customer Reply
Thanks I will try it
Okay :)
Customer Reply
Thanks so much, where is the setting to make sure it never locks again ?
Okay, so the phone is unlocked, correct?
Customer Reply
Yes thank you
Okay, great :)
One moment, please.
One moment, please.
Customer Reply
Ok
1. Navigate: Settings -> Lock screen -> lock type. If presented, enter the current PIN, password or pattern.
2. Tap Password.
3. Enter a password (4 to 16 characters, including at least one letter) then tap Continue.
Tell me when it's done, and I'll send the next part of the instruction.
2. Tap Password.
3. Enter a password (4 to 16 characters, including at least one letter) then tap Continue.
Tell me when it's done, and I'll send the next part of the instruction.
Customer Reply
I don't want it to ever lock again, I am disabled and I rely on it for help
I understand, it's the instruction to disable it.
Customer Reply
I just checked and it says screen lock none
So I don't understand why it locked
So I don't understand why it locked
After completing the instruction above:
1. Re-enter the password then tap OK.
2. To disable screen lock:
- Tap 'None' or 'Swipe'.
- If prompted, review the info about biometric data (Face, Iris, Fingerprints) then tap Remove data.
- To confirm, tap Remove.
1. Re-enter the password then tap OK.
2. To disable screen lock:
- Tap 'None' or 'Swipe'.
- If prompted, review the info about biometric data (Face, Iris, Fingerprints) then tap Remove data.
- To confirm, tap Remove.
Customer Reply
I don't even want the chance it will lock again
Did you find the option to remove it?
Customer Reply
It says screen lock type none
Do you see the remove data button?
Customer Reply
No I didn't add any data to the phone lock to remove it
Okay, got you
Please, check if it's possible to update your Samsung device
From a Home screen, touch and swipe up or down to display all apps, tap Settings > System updates > Check for system updates.
if you did not set a password, then perhaps this is a bug in the firmware, so a system update could fix it.
Please, check if it's possible to update your Samsung device
From a Home screen, touch and swipe up or down to display all apps, tap Settings > System updates > Check for system updates.
if you did not set a password, then perhaps this is a bug in the firmware, so a system update could fix it.
Customer Reply
It actually updated for me while I was locked out
Got it ;(
You can try restarting your device to see if the problem is gone.
You can try restarting your device to see if the problem is gone.
Customer Reply
I use my husband's phone too but it never let's me do any of the updates
Will try am just afraid of the screen lock
Thanks I restarted and the lock is gone
Will try am just afraid of the screen lock
Thanks I restarted and the lock is gone
If you still have this problem in the future, you can reset your password again as before.
If so, we'll try other solutions :)
If so, we'll try other solutions :)
Customer Reply
Thanks so much
Have any ideas how I can get the system updates on his phone too ?
Have any ideas how I can get the system updates on his phone too ?
On samsung s10?
Customer Reply
Yes same phone as mine
Okay
From a Home screen, touch and swipe up or down to display all apps, tap Settings > System updates > Check for system updates.
And tell me what you see there.
From a Home screen, touch and swipe up or down to display all apps, tap Settings > System updates > Check for system updates.
And tell me what you see there.
Customer Reply
Tried it many times but it doesn't update
Please, check it one more time
Customer Reply
Atm he is sleeping and his phone is with him
You can save the instruction for later.
Customer Reply
Yes I can thanks
It was a pleasure, *****.
Customer Reply
Have an awesome day
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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