Created: November 29, 2022

I am having trouble connecting my TP link Archer C54 to my internet

All the lights are green and the setup application has completed,but my internet does not load
Last Edit: January 6, 2023
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Chris Wolker
Chris Wolker Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Chris Wolker
Chris Wolker Tech Expert & Writer
Nice to meet you, *****!
What troubleshooting have you done so far?
Customer Reply
I’ve tried turning the router on and off a few times, I’ve changed the Router Max address to “Clone Current Device Max” as well as configured the IPTV/VLAN settings to “New Zealand -UFB” as I live in New Zealand
the internet seems to be connected to my computer, everything seems to be running fine, but nothing loads on the internet
Chris Wolker
Chris Wolker Tech Expert & Writer
Noted! Thank you!
What is the error message when you try to open a web page?
Customer Reply
“This site can’t be reached website took too long to respond”
Chris Wolker
Chris Wolker Tech Expert & Writer
Got it!
Customer Reply
my fibre box is also lit up green. Showing that it is connected to the internet. Unfortunately I do not own a computer with a direct cable input to test it directly
Chris Wolker
Chris Wolker Tech Expert & Writer
Are you trying to open a web page using your laptop? If so, could you please specify the name of your system?
Customer Reply
I’m trying to just open the google home page as a test
I’m using a MacBook Pro
Chris Wolker
Chris Wolker Tech Expert & Writer
Thank you!
Customer Reply
I’m just double checking my ISP troubleshooting now
it suggests to enter a PPPoE username and password that they provide
Chris Wolker
Chris Wolker Tech Expert & Writer
Point to Point Protocol over Ethernet is a type of broadband connection that provides authentication in addition to data transport. Most DSL providers use PPPoE to establish Internet connections for customers.
Most likely, that's the case.
Customer Reply
Okay I’ll try and get back to you :)
That worked!
Chris Wolker
Chris Wolker Tech Expert & Writer
Sounds great!
Customer Reply
internet loads all good :)
thank you!
Chris Wolker
Chris Wolker Tech Expert & Writer
You are always very welcome!
Please let me know if I can help you with anything else.

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