Updated: April 02, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I am having trouble connecting my TP link Archer C54 to my internet

All the lights are green and the setup application has completed,but my internet does not load

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

I’ve tried turning the router on and off a few times, I’ve changed the Router Max address to “Clone Current Device Max” as well as configured the IPTV/VLAN settings to “New Zealand -UFB” as I live in New Zealand
the internet seems to be connected to my computer, everything seems to be running fine, but nothing loads on the internet

Noted! Thank you!
What is the error message when you try to open a web page?

Customer Replay

“This site can’t be reached website took too long to respond”

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Customer Replay

my fibre box is also lit up green. Showing that it is connected to the internet. Unfortunately I do not own a computer with a direct cable input to test it directly

Are you trying to open a web page using your laptop? If so, could you please specify the name of your system?

Customer Replay

I’m trying to just open the google home page as a test
I’m using a MacBook Pro

Thank you!

Customer Replay

I’m just double checking my ISP troubleshooting now
it suggests to enter a PPPoE username and password that they provide

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Point to Point Protocol over Ethernet is a type of broadband connection that provides authentication in addition to data transport. Most DSL providers use PPPoE to establish Internet connections for customers.
Most likely, that's the case.

Customer Replay

Okay I’ll try and get back to you :)
That worked!

Sounds great!

Customer Replay

internet loads all good :)
thank you!

You are always very welcome!
Please let me know if I can help you with anything else.

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