Updated: May 12, 2023
Was it helpful?
by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

HP Officejet Pro 8710 printer stopped working, when unplugged it turns itself on when plugged in and all lights flashing printer erroe

Can it be fixeed?

Short summary:

  1. Check the error message on your HP Officejet Pro 8710 printer. If it displays the message "There is a problem with the printer, Turn the printer off and then on," proceed with the following steps.
  2. Make sure there are no paper jams in the printer. Check all paper trays, input trays, and the rear access panel for any stuck paper or debris.
  3. Verify the ink levels on the printer. Look for icons such as an ink drop, cartridge, ink levels menu, or toner level indicator. If the ink levels are low, replace the cartridges if necessary.
  4. If the printer lights are flashing and you cannot find any specific error messages or ink level indicators, it is possible that a component of the printer is malfunctioning.
  5. Go to the HP support website at https://support.hp.com/us-en/help/printscandoctor.
  6. Download and install the "HP Print and Scan Doctor" app for your computer from the provided link.
  7. Once installed, run the "HP Print and Scan Doctor" program. It will automatically detect your printer and start diagnostics.
  8. Follow the on-screen instructions provided by the "HP Print and Scan Doctor" app to diagnose and fix any issues with your printer.
  9. If the app prompts you to cycle your router, follow the instructions to power cycle the router by unplugging it, waiting for a few minutes, and then plugging it back in.
  10. To cycle the printer, unplug it from the power source for a few minutes and then plug it back in.
  11. Once you have power cycled both the router and printer, run the "HP Print and Scan Doctor" app again to check if the issue is resolved.
  12. If the printer is now functioning properly, you should be able to print a document successfully.

Hello, thank you for using Howly.
Could you please clarify if you have done any more troubleshooting with your HP printer?


Customer Replay

printer all of a sudden stopped working, all lights flash, and printer error message shows up. When unplugged and then replugged, printer goes on without pushing on button, goes thru a cycle, a very quick message code shows up to fast to determing

Can you tell me what exact error message does the printer show?

Customer Replay

"There is a problem with printer, Turn printer off and then on"

Got it, thank you!
Have you checked if there are any paper jams in the printer?

Customer Replay

no paper jam

banner 3

Okay, could you please check the ink level on the printer?
Look for an Ink drop icon, a Cartridge icon , an Ink Levels menu, or a Toner Level indicator.

Customer Replay

none of these are evident
on/off button is flashing, as is return button, home button, question button and wifi signal

Top answer

Thank you for the information!
There is a chance that some part of your printer is malfunctioning

Is everything clear with the provided instruction?

Customer Replay

Clear and am doing it now
app is installed, it found printer but failed to communitcate, asking to cycle router which i can do but also asking to cycle printer which i cannot

To cycle the printer you just need to unplug it for few minutes
Try cycling both printer and router and then try running the app again

Customer Replay

ok, can do, but it will go on as soon as plugged back in

banner 6

Just give it a try and if no luck come back to us!

Customer Replay

thank you, appears to be fixed and i was successful in printing a doc

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Printers problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info