Hello, thank you for using Howly.
Could you please clarify if you have done any more troubleshooting with your HP printer?
printer all of a sudden stopped working, all lights flash, and printer error message shows up. When unplugged and then replugged, printer goes on without pushing on button, goes thru a cycle, a very quick message code shows up to fast to determing
Can you tell me what exact error message does the printer show?
"There is a problem with printer, Turn printer off and then on"
Got it, thank you!
Have you checked if there are any paper jams in the printer?
no paper jam
Okay, could you please check the ink level on the printer?
Look for an Ink drop icon, a Cartridge icon , an Ink Levels menu, or a Toner Level indicator.
none of these are evident
on/off button is flashing, as is return button, home button, question button and wifi signal
Thank you for the information!
There is a chance that some part of your printer is malfunctioning
Is everything clear with the provided instruction?
Clear and am doing it now
app is installed, it found printer but failed to communitcate, asking to cycle router which i can do but also asking to cycle printer which i cannot
To cycle the printer you just need to unplug it for few minutes
Try cycling both printer and router and then try running the app again
ok, can do, but it will go on as soon as plugged back in
Just give it a try and if no luck come back to us!
thank you, appears to be fixed and i was successful in printing a doc
Great job!
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