HP laser printer shows ER5

Jolene Haston

Hello, thank you for using Howly.
Can you please specify both the brand and the model of your device?

Customer Replay

HP laser jet pro MFP M28-M31

Jolene Haston

Got it.
What troubleshooting have you done so far?

Customer Replay

have not done anything, don't know what to do

Jolene Haston

Okay, no problem!
An Er/04, Er/05, or Er/06 error message on your device indicates a paper jam.
Find and clear the printer of any jammed paper.
If you can not find any jammed paper, please let me know.

Customer Replay

I found the paper and removed need to get the cartridge back in.
got it it's now working. Did not see the paper jam before when I looked. Thank you.

Jolene Haston

I`m glad we were able to solve your issue!
Is there anything else I can do for you today?

Customer Replay

can I get a user guide? I'm 89 and pretty dumb about these things

Jolene Haston

Do you mean for your printer?
I`m pretty sure you are not as bad as you think!

Customer Replay

Yes So I can get info on an error

Jolene Haston

Sure.
Here is the link to the User`s Guide for your printer: http://h10032.www1.hp.com/ctg/Manual/c05847830
You can find the information about the errors on pages 56 and 57
Do you have any additional questions I can help you with?

Customer Replay

Thanks again! No