Hello, thank you for using Howly.
Can you please specify both the brand and the model of your device?
HP laser jet pro MFP M28-M31
Got it.
What troubleshooting have you done so far?
have not done anything, don't know what to do
Okay, no problem!
An Er/04, Er/05, or Er/06 error message on your device indicates a paper jam.
Find and clear the printer of any jammed paper.
If you can not find any jammed paper, please let me know.
I found the paper and removed need to get the cartridge back in.
got it it's now working. Did not see the paper jam before when I looked. Thank you.
I`m glad we were able to solve your issue!
Is there anything else I can do for you today?
can I get a user guide? I'm 89 and pretty dumb about these things
Do you mean for your printer?
I`m pretty sure you are not as bad as you think!
Yes So I can get info on an error
Sure.
Here is the link to the User`s Guide for your printer: http://h10032.www1.hp.com/ctg/Manual/c05847830
You can find the information about the errors on pages 56 and 57
Do you have any additional questions I can help you with?
Thanks again! No
Thank you for chatting with us today!
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