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What troubleshooting have you done to your HP Envy 6458e printer so far?
nothing don't know how to get info to fix.
No worries
I'll do my best to help you!
Do you have HP Smart app installed on your computer?
Not sure. neighbor hooked it up for me
I see
In order to diagnose your error code, please install HP Smart please do the following:
where do I find the VPN?
It seems that you don't use it. Skip this step with VPN, please.
yes, writing something
my printer is already connected to the computer. I'm just asking how to clear the error E 4
*****, the E4 error code means a paper jam.
Do you confirm that?
I thought might be the problem, but couldn't figure out how to open it. I tired to find it where the ink is but didn't see anything.
I understood.
To remove a paper jam from the inside of the printer please do the following:
opened everything, but could not find anything. is there a way to pull out a paper tray?
how do you pull out the paper tray all the way. I tried pulling on it but there are no release buttons
Pull out the input tray, and then remove any paper.
Look inside the input tray and use both hands to remove any jammed paper or debris inside the printer.
I just did!!!!!!! THANK YOU!! You're WONDERFUL
Great job, *****!
Do you have any additional questions I can help you with?
NO, but THANK YOU again. If I run into problems, can I ask for you??????
Sure, *****!
I am so pleased to see your issue got resolved!
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