Updated: April 08, 2023
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by Oliver Maslou
Tech Expert & Writer
849 resolved issues

HP envy 6458e printer shows an E with the number 4

Hello, thank you for using Howly.
What troubleshooting have you done to your HP Envy 6458e printer so far?


Customer Replay

nothing don't know how to get info to fix.

No worries
I'll do my best to help you!
Do you have HP Smart app installed on your computer?

Customer Replay

Not sure. neighbor hooked it up for me

I see
In order to diagnose your error code, please install HP Smart please do the following:

  1. Download the HP Smart app from the Microsoft Store connection before
  2. If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.
  3. In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.
Customer Replay

where do I find the VPN?

banner 3

It seems that you don't use it. Skip this step with VPN, please.

Customer Replay

yes, writing something
my printer is already connected to the computer. I'm just asking how to clear the error E 4

*****, the E4 error code means a paper jam.
Do you confirm that?

Customer Replay

I thought might be the problem, but couldn't figure out how to open it. I tired to find it where the ink is but didn't see anything.

I understood.
To remove a paper jam from the inside of the printer please do the following:

  1. Turn off the printer.
  2. Disconnect the power cord and any other cable.
  3. Remove the jammed paper from the following areas.
  4. Ink or toner cartridge access area:
    Open the access door, move the carriage if necessary, and then remove any jammed paper. On some printers, you might need to remove the toner cartridge and/or imaging drum to access the paper jam.
Customer Replay

opened everything, but could not find anything. is there a way to pull out a paper tray?

banner 6
  • Under the paper path cover
    If your printer has a paper path cover behind the carriage, remove the cover, and then remove any jammed paper.
  • Input tray
    Pull out the input tray, and then remove any jammed paper.
  • Bottom cleanout door
    If your printer has a bottom cleanout door, carefully lift the printer and look under it, and then remove any jammed paper from the bottom cleanout.
Customer Replay

how do you pull out the paper tray all the way. I tried pulling on it but there are no release buttons

Pull out the input tray, and then remove any paper.


Look inside the input tray and use both hands to remove any jammed paper or debris inside the printer.

Customer Replay

I just did!!!!!!! THANK YOU!! You're WONDERFUL

Great job, *****!
Do you have any additional questions I can help you with?

Customer Replay

NO, but THANK YOU again. If I run into problems, can I ask for you??????

banner 9

Sure, *****!
I am so pleased to see your issue got resolved!

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